Severity scale:  
  (90/100)

XUY ransomware. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware

XUY ransomware is a cryptovirus that claims all of your files would be shared on the internet if you do not pay

XUY ransomware virus
XUY ransomware is a malicious cyber threat that allows cybercriminals to gain profit directly from people.

XUY ransomware is a cyber threat that locks most of the stored data and demands a ransom in Bitcoin worth of 400€. Ransomware starts modifying the system immediately after infiltration and then activates the encryption module that is designed to locate all targeted files on the device and encode them using encryption algorithm. There is no information about the exact encryption method, but when this process is done, locked-data becomes useless because the original code is changed. Ransomware can affect anything from photos, videos to music, documents or archives, and databases.[1] When the process is complete XUY ransomware virus drops a ransom note on the screen, and the message informs about the attack stating that the only solution for your encrypted data is to pay 400€ in Bitcoin and hope that they would get back to you via email with the decryption key. However, you shouldn't contact them via provided luxenburg@cock.lu email address because it may lead to permanent data or money loss.

Name XUY ransomware
Type Cryptovirus
File extension .xuy
Ransom amount 400€ in Bitcoin
Symptoms Files cannot be opened, extension placed at the end and ransom message demands the payment
Malicious payload XyuEncrypt.exe
Distribution Spam email attachments
Contact email luxenburg@cock.lu
Elimination Use Reimage and fix virus damage after XUY ransomware removal using your antivirus

XUY ransomware virus compromises your computer by adding files on the system and corrupting already existing ones. However, the payload file is not the only malicious addition. You may locate these files in:

  • %Roaming%
  • %AppData%
  • %Local%
  • %Temp%
  • %Windows%. 

Ransomware can write these files directly on the system, add new registry keys or alter existing ones and corrupt various other parts of the system to keep the XUY ransomware on the system and more persistent. This cyber threat infiltrates the targeted device and then starts these modifications. The file-locking process is not the first thing cryptovirus is set to perform. However, encryption is a reasonably quick process.[2]

When your data becomes useless and encoded files get marked with a .xuy file extension, XUY ransomware generates the ransom note file and places the ransom demanding message on the system. When the window is displayed on the screen the victims see the following:

YOUR PC XUY BALLS xD
“Works for XUY”
Your personal files were encrypted.
You have 12 hours to decrypt the files.
For the interpretation of it came bitcoins for 400€ at this address: 12ZhVHBfxdwsstomsT6mzz18jTKN7uTc2r
Send evidence photos to the address luxenburg@cock.lu
Then we will send you the recovery tool via email!
If there is no payment, all data will be merged into The Internet.
Any attempt to decrypt files will damage your files.
NOTICE. Even if you fix the MBR, your PC is dead.
The whole registry is fucked and your files are infected.

In the ransom note, XUY ransomware developers state that the only solution for the victim is paying the ransom and doing so in less than 12 hours. But other security experts[3] and we do not recommend paying these criminals. The best solution, in this case, is virus termination and file recovery using backed up data. Unfortunately, not everyone has their files saved on cloud services in copies in the external device.

You need to employ a good antivirus program and perform automatic XUY ransomware removal. Using tools like anti-malware programs can improve the overall performance of your computer when removing malware at the same time.

Make sure that you use a reliable program to remove XUY ransomware, so there is no risk of getting additional cyber intruders or questionable results. When your system is clear, double-check for virus damage using PC repair tools like Reimage, and then you can plug in your external device or restore files using data recovery software.

The malicious infection is triggered by executable file from spam email attachment

The main file that is responsible for the ransomware attack is a malicious executable that gets dropped on the system via an infected email attachment. Distribution method used to spread ransomware and similar malware is spam email campaigns when email includes malicious file as an attachment.

Massive spam email campaigns targeting users worldwide and a hacker can easily obtain a large number of victims' addresses. Usually, these emails pose as sent from representatives of companies, services and containing financial information. However, PayPal, DHL, FedEx or Amazon are not sending receipts to people that are not using their services. 

These emails often aim to trick you to open the file attachment, download it on the system or open a link provided in the email. The minute you download the document and open the attached file on the device ransomware payload is triggered and released on the computer.

Terminate XUY ransomware and fix the remaining damage on the system

To remove XUY ransomware, you need to employ anti-malware tools and scan the system fully, so the program detects this intruder and removes all related files. Unfortunately, you cannot locate the virus yourself and based on additional changes to the system ransomware is a persistent threat. 

Since the automatic XUY ransomware removal is the best choice, make sure to use reputable tools for every step of the malware elimination process. A full system scan should be followed by system repair using Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes. There are additional files and even virus damage that you need to fix before attempting data recovery.

Ransomware can encrypt additional files once again, and you lose your data permanently. Double-check if the system is clear and then replace encoded files with copies from the external device. If you do not have file backups, we offer a few data recovery software suggestions below the article. Restore your data affected by XUY ransomware virus. 

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove XUY virus, follow these steps:

Remove XUY using Safe Mode with Networking

To remove XUY ransomware from the computer completely, you may need to enter the Safe Mode with Networking because crypto malware may disable some of the features of your antivirus. Follow the steps and reboot the device:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove XUY

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete XUY removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove XUY using System Restore

Try System Restore feature on your Windows device and get rid of the crypto-demanding threat

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of XUY. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that XUY removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove XUY from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by XUY, you can use several methods to restore them:

You should try Data Recovery Pro for encoded files

You can use Data Recovery Pro on encrypted or accidentally deleted files but make sure that XUY ransomware is terminated

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by XUY ransomware;
  • Restore them.

Windows Previous Versions feature is helpful when your data becomes locked

If you have already enabled System Restore, you can follow the guide and recover files using Windows Previous Versions:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer is an alternative for data recovery when you haven't backed your files up

When Shadow Volume Copies remain untouched by XUY ransomware, ShadowExplorer can restore affected data

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from XUY and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References