(Free Guide) - Removal Instructions Removal Guide

What is is a website that delivers the fake message from Apple Support to promote or even install the shady system tools - the program that makes users' time online affected because commonly visited sites get injected with unwanted content. – a page that supposed to offer technical support for people that are using Apple products, but this a scam. The message that appears as a system alert, chat messages, even the pop-up caused by this potentially unwanted application look legitimate enough. However, the toll-free number and other contacts that are provided on these warnings redirect users to scammers, in most cases, targeting people for their money or personal data. The website looks professional, but messages about the detected threats appear out of nowhere. You may even get those alerts on commonly visited pages without any relation to site. Nevertheless, this program is connected with other similar adware-type threats and technical support scams like or “Apple Security Alert”. The relation means that you may visit other sites and get the same alert or clicking on any content shown on the screen leads to redirects to ad-supported pages.

Type Adware/ technical support scam[1]
Claims Your system infected with malware, pop-ups get detected on your mac, and you need to call the recommended number or install the promoted software
Symptoms Pop-ups appear out of nowhere, the website itself redirects to more questionable pages, the device runs significantly slower
Distribution Other PUPs, deceptive websites, and visiting shady pages lead to infections like this. You get adware and browser hijackers during insecure freeware installations
Possible danger Ad-tracking functionality can lead to privacy issues. If you pay or call the number, personal details may get extorted and later used in email scams[2] and other malicious campaigns
Elimination Anti-malware tools are the way to go. If you install FortectIntego and run a full scan on the machine, removal is easier and quicker than doing this manually

Yet another fake system warning that shows up as a pop-up with predetermined information about danger to the system, is nothing but a tool to scam people. The message states about pop-ups, malware, and other issues that can damage the machine, so you should call the provided phone number which claims to connect you with a support team that can resolve these issues. alert shows the following message:

Dear Apple Mac OS X Customer.

We Detected Unwanted Pop-Ups on your Mac.

Call Apple Support: 1-844-313-5021(Toll Free)

Your Apple Support Id is:

Highly Recommended Phone Call alert window even states “Official Apple Support” to make people believe that the information is real. Unfortunately, there is nothing legitimate about the warning itself as well as the PUP which caused these pop-ups in the first place. Legitimate software providers and technical support services are not sending such random alerts and not suggesting to call the questionable toll-free number that may cost you money.

If you decide to call the provided number, the answer may not be so useful as it supposed to be. In such technical scam campaigns, malicious people tend to target victims and their personal data like emails, credentials to various accounts, or even online banking information. is the ad-supported program that scams people with the purpose of getting their money or personal data.

You should note that all these campaigns are focusing on users and ways to obtain something valuable from them. is created to deceive victims and scare them enough, so they call the support number that is run by cybercriminals, in most cases, from a foreign country. website also shows a direct chat platform that states the same information about infected Mac device and malicious pop-ups. The number is immediately posted there as the only solution. Constant delivery of the same message can easily scare people into contacting fraudulent people, so experts[3] advise exiting suspicious windows ASAP.

However, you should remove and exit the website immediately after receiving the suspicious alert and other redirects. The best solution for such infection is a full system scan that allows detecting all possible intruders and cleaning the machine fully.

Note that scams like this can lead to privacy issues and further malicious campaigns, so when you are asked to reveal information like emails, other account data or even pay for the service after the call be cautious. is not malicious itself, but all the activities related to this intruder can be.

Get the anti-malware tool and scan the machine, so removal is easier. Also, keeping tools like that can improve the performance of your machine significantly. One full check on the machine can fix issues with the system, corrupted files, and malware or simple PUPs. Rely on tools like FortectIntego and stray away from shady pages to avoid cyber infections. adware is the potentially unwanted program that targets Mac users with fake Apple support messages.

Scammers attempt to target victims with false alerts

First of all, if you purchase anything from the internet, you should be aware of the possibility to get unwanted programs and even cyber threats this way. Any content online creates potential risk because you cannot be sure that the website is legitimate and doesn't involve malicious material.

These scammy alerts appear on commonly visited sites due to potentially unwanted program that runs in the background and causes such behavior. In most cases, the intruder comes without noticing, and until it causes these alerts or adware-type behavior, you are not aware.

Sofware bundling or deceptive sites, advertisements are the methods mainly used for the distribution of such applications. During freeware installations, providers pack PUPs alongside programs that are promoted, and once the user selects recommended or quick options all those programs get installed automatically.

Get a proper tool and terminate virus

You need to prepare for removal because manually exiting the shady website is not enough when the PUP is already running on the machine and affecting even more crucial parts than the browser itself. Potentially unwanted programs can access and even alter registry entries, startup preferences to make sure that those alerts keep coming back.

When you remove from the system using proper anti-malware tools, you can also fix the possible damage or repair files if needed. However, automatic tools may not help with all PUP alterations. Follow the guide below to reset your browsers and eliminate all secretly installed apps.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Fortect Happiness
Intego Happiness
Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Follow these steps

Delete from macOS

Go through these steps, so you can eliminate the intrusive completely

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

There is a possibility that adware installed other extensions or applications, so focus on manual removal on each browsing tool

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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