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removal by Ugnius Kiguolis - - | Type: Adware is a website that delivers the fake message from Apple Support to promote or even install the shady system tools – a page that supposed to offer technical support for people that are using Apple products, but this a scam. The message that appears as a system alert, chat messages, even the pop-up caused by this potentially unwanted application look legitimate enough. However, the toll-free number and other contacts that are provided on these warnings redirect users to scammers, in most cases, targeting people for their money or personal data. The website looks professional, but messages about the detected threats appear out of nowhere. You may even get those alerts on commonly visited pages without any relation to site. Nevertheless, this program is connected with other similar adware-type threats and technical support scams like or “Apple Security Alert”. The relation means that you may visit other sites and get the same alert or clicking on any content shown on the screen leads to redirects to ad-supported pages.

Type Adware/ technical support scam[1]
Claims Your system infected with malware, pop-ups get detected on your mac, and you need to call the recommended number or install the promoted software
Symptoms Pop-ups appear out of nowhere, the website itself redirects to more questionable pages, the device runs significantly slower
Distribution Other PUPs, deceptive websites, and visiting shady pages lead to infections like this. You get adware and browser hijackers during insecure freeware installations
Possible danger Ad-tracking functionality can lead to privacy issues. If you pay or call the number, personal details may get extorted and later used in email scams[2] and other malicious campaigns
Elimination Anti-malware tools are the way to go. If you install Reimage Reimage Cleaner Intego and run a full scan on the machine, removal is easier and quicker than doing this manually

Yet another fake system warning that shows up as a pop-up with predetermined information about danger to the system, is nothing but a tool to scam people. The message states about pop-ups, malware, and other issues that can damage the machine, so you should call the provided phone number which claims to connect you with a support team that can resolve these issues. alert shows the following message:

Dear Apple Mac OS X Customer.

We Detected Unwanted Pop-Ups on your Mac.

Call Apple Support: 1-844-313-5021(Toll Free)

Your Apple Support Id is:

Highly Recommended Phone Call alert window even states “Official Apple Support” to make people believe that the information is real. Unfortunately, there is nothing legitimate about the warning itself as well as the PUP which caused these pop-ups in the first place. Legitimate software providers and technical support services are not sending such random alerts and not suggesting to call the questionable toll-free number that may cost you money.

If you decide to call the provided number, the answer may not be so useful as it supposed to be. In such technical scam campaigns, malicious people tend to target victims and their personal data like emails, credentials to various accounts, or even online banking information. is the ad-supported program that scams people with the purpose of getting their money or personal data.

You should note that all these campaigns are focusing on users and ways to obtain something valuable from them. is created to deceive victims and scare them enough, so they call the support number that is run by cybercriminals, in most cases, from a foreign country. website also shows a direct chat platform that states the same information about infected Mac device and malicious pop-ups. The number is immediately posted there as the only solution. Constant delivery of the same message can easily scare people into contacting fraudulent people, so experts[3] advise exiting suspicious windows ASAP.

However, you should remove and exit the website immediately after receiving the suspicious alert and other redirects. The best solution for such infection is a full system scan that allows detecting all possible intruders and cleaning the machine fully.

Note that scams like this can lead to privacy issues and further malicious campaigns, so when you are asked to reveal information like emails, other account data or even pay for the service after the call be cautious. is not malicious itself, but all the activities related to this intruder can be.

Get the anti-malware tool and scan the machine, so removal is easier. Also, keeping tools like that can improve the performance of your machine significantly. One full check on the machine can fix issues with the system, corrupted files, and malware or simple PUPs. Rely on tools like Reimage Reimage Cleaner Intego and stray away from shady pages to avoid cyber infections. adware is the potentially unwanted program that targets Mac users with fake Apple support messages.

Scammers attempt to target victims with false alerts

First of all, if you purchase anything from the internet, you should be aware of the possibility to get unwanted programs and even cyber threats this way. Any content online creates potential risk because you cannot be sure that the website is legitimate and doesn't involve malicious material.

These scammy alerts appear on commonly visited sites due to potentially unwanted program that runs in the background and causes such behavior. In most cases, the intruder comes without noticing, and until it causes these alerts or adware-type behavior, you are not aware. 

Sofware bundling or deceptive sites, advertisements are the methods mainly used for the distribution of such applications. During freeware installations, providers pack PUPs alongside programs that are promoted, and once the user selects recommended or quick options all those programs get installed automatically.

Get a proper tool and terminate virus

You need to prepare for removal because manually exiting the shady website is not enough when the PUP is already running on the machine and affecting even more crucial parts than the browser itself. Potentially unwanted programs can access and even alter registry entries, startup preferences to make sure that those alerts keep coming back.

When you remove from the system using proper anti-malware tools, you can also fix the possible damage or repair files if needed. However, automatic tools may not help with all PUP alterations. Follow the guide below to reset your browsers and eliminate all secretly installed apps.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Remove from Mac OS X system

Go through these steps, so you can eliminate the intrusive completely

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

There is a possibility that adware installed other extensions or applications, so focus on manual removal on each browsing tool

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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