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Remove BugWare ransomware / virus (Virus Removal Guide) - Removal Guide

removal by Olivia Morelli - - | Type: Ransomware

BugWare ransom-demanding virus keeps evolving

The image displaying Bugware ransom notes

BugWare virus functions as a new file-encrypting threat targeting Portuguese[1] or Spanish speakers as the ransom note is written in the Portuguese and is believed to have originated from Brazil[2]. The malicious software commonly provides email address in its ransom notes as well as in file extensions it appends to encrypted files. Typically, encrypted files get marked with an additional .[email] + .Bugware or .Criptografado file extension.

Besides the main ransom picture which includes the logo of the virus and the same line “Todos Seus arquivos foram criptografados!” in a text block,  it also opens its GUI called BugWare [v1.2] which includes victims’ ID, the email address – – Bitcoin address, and the ransom text.

The latter prefers the ransom in Monero, though another cryptocurrency is also accepted. Following the manner of older crypto-malware, it gives victims 72 hours for the payment.

What is more, it also includes a couple of links to the Brazilian page about bitcoins. There are also Youtube page links, but at the moment, they do not function. The perpetrators urge victims to pay the ransom as their data is encrypted with RSA-2048 cipher.

Currently, the threat is detectable as Generic.Ransom.CloudSword.5DE49FDD or Generic.Ransom.CloudSword.5DE49FDD, though some anti-virus tools identify it as a sample of HiddenTear. Interestingly, the malware travels via doc_2017100200000-15.pdf.exe file. Therefore, you should be wary that Bugware virus spreads via spam emails.

The perpetrators attempt to deceive users with fake invoices in .doc or .pdf. If this misfortune has already settled on the computer and converted your records into useless .Bugware file extension files, then, make a haste to remove Bugware virus. Reimage Reimage Cleaner Intego or Malwarebytes helps you in this process. The picture illustrating Bugware trojan namesBugWare crypto-virus asks Monero in ransom within 72 hours.

Versions of BugWare virus

.Criptografado file extension virus. Criptografado ransomware emerged on October 12 and quickly proved to be an updated version of BugWare virus. The new version has a slightly improved user interface, although it still provides the same email address for the victims – While the previous version asked the payment in Monero currency, Criptografado virus asks for bitcoins.

What is interesting about the new variant is that it added exceptions for several countries including the following: Argentina, Bolivia, Brazil, Chile, Columbia, Ecuador, Guyana, French Guiana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Portugal, Guinea-Bissau, Angola, Cape Verde, Mozambique, Timor-Leste, São Tomé and Príncipe, and finally Equatorial Guinea. Based on the victim's IP address, the Criptografado malware decides whether to encrypt data on the computer or not.

Experts say that currently files locked by this variant cannot be decrypted, so all that is left to do is to remove Criptografado file extension virus using proper malware removal tools.

Ways the virus reaches victims' computers

Regarding the fact that the malware functions via the executable file which disguises as .pdf or .doc file, most likely, BugWare malware developers engage in spam campaigns. They might pretend to be the representatives of a national tax company or post office.

Recently, cyber villains have developed technique how to foist ransomware by breaking into users’ ongoing email conversations. Therefore, double-check the identity of a sender before opening email attachments.

Lastly, beware that ransomware threats also spread via trojans or with the assistance of exploit kits[3]. In order to limit the risk of encountering the malware, install security tools and update them. Below you will find advice how to complete BugWare removal.

Remove BugWare ransomware now

In order to get rid of this threat, you will need the assistance of malware elimination tool. Since the virus may meddle with the system files, you may not be able to launch the program at the first attempt.

In case you encounter BugWare removal difficulties, restart the system in Safe Mode. Then, you should be able to launch the program and eliminate the virus from Windows operating system. Note that the elimination does not recover the data. You may find a few suggestions below to restore your data. This procedure should be done only when you remove BugWare virus completely.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove BugWare virus, follow these steps:

Remove BugWare using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove BugWare

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete BugWare removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove BugWare using System Restore

In case you find trouble launching Safe Mode, you might perform System Restore. It reverts the system to a last automatically saved restore point. In other words, this procedure should grant you access to a security tool to terminate BugWare threat.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of BugWare. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that BugWare removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove BugWare from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by BugWare, you can use several methods to restore them:

Data Recovery Pro method

This program is created to assist people restoring damaged files. If you failed to backup your files in advance, this program might grant you a solution.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by BugWare ransomware;
  • Restore them.

The benefits of ShadowExplorer

There is no information whether BugWare virus deletes shadow copies in advance. This program uses them to create the copies of your original files. 

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from BugWare and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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