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  (10/100) How to remove? (Uninstall guide)

removal by Julie Splinters - -   Also known as Chum Search | Type: Browser hijacker

Specifications of virus

According to researchers, virus is a browser hijacker that is related to other fake search engines and This potentially unwanted program (PUP) travels around the Internet bundled with regular software and sneaks into computers without user’s knowledge. Browser hijacker targets all popular web browsers and modifies their settings in order to deliver sponsored content. The purpose of all PUPs is to generate revenue for the developers, so they are not user-friendly. Cum Search virus has the same features as other browser hijackers. It might install various toolbars, extensions, and plugins; initiates unwanted redirects delivers advertisements and alters search results. Using corrupted search engine you won’t be able to find any relevant information, because it includes suspicious sponsored links in results and prevents from accessing Google, Bing or other reliable search providers. Once you notice unexpected changes on your browser, scan computer with Reimage. There’s a huge possibility that your computer was infected with a browser hijacker, and we recommend to initiate removal immediately. redirect virus provides fake search engine

Redirects are one of the biggest issues because any redirect might lead you to a malicious website. After one click on the link delivered on the search result or attractive advertisement, you might end up on the site that was created for spreading malware. We can recommend avoiding using affected browser and search engine, but you cannot avoid redirects that show up out of the blue. Moreover, if you decide to enter keywords directly into URL bar, you may be redirected to previously mentioned or This activity might surprise you, but in the Privacy Policy, the authors of virus clearly state their partnership with these two browser hijackers:

As you can imagine, any reliable search provider wouldn’t collaborate with shady developers. Apparently, you cannot trust this search engine; you should remove as soon as it appears on your screen. The hijacker is a potential threat to your computer and your privacy. It might monitor your browsing activity and collect information about your favorite websites or search queries. No one can guarantee that this information won’t be shared with third-parties. We strongly believe that your personal data should be kept in private.

How to protect a computer from browser hijacker?

PUPs are distributed alongside other free applications, so it is important to install programs carefully. So, if you want to avoid hijack, whenever you download software from the Internet, you have to check whether it is a single program or a software pack. You can find that out in program’s installation wizard. When you open it, do not rush; read Terms of Use, Privacy Policy to know what you agree with by installing this program. The next important step is to adjust the installation settings properly. Now, do you think that “recommended” settings are worth your trust? Definitely not. Usually, they conceal agreements to install additional software, for example, browser hijackers, adware, suspicious add-ons, and plug-ins. Do not risk and opt for Advanced or Custom installation option and review the components of your download. If you see ANY suspicious offers to install additional software, opt them out without a hesitation. Most likely, such software is potentially unwanted one, and you will need to consider removal in the future.

Ways to remove from the system

We believe that you want to remove this annoying program from your computer, as obviously, it has no advantageous features. Luckily, it is not a complex computer program, and you can remove it quite easily. You need to locate this hijacker on your computer and delete it; you can find detailed removal instructions below this post. Additionally, you can choose the easier way to remove the browser hijacker with a help of spyware/malware removal program. We strongly recommend you to remove automatically, if you are new in virus elimination. Also, security program will protect your computer from other possible infections in the future.


You can remove automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove you agree to our privacy policy and agreement of use.
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage snapshot
That's how developers of Chumsearch present themselves

Manual Removal Guide:

WindowsMac OS XFirefoxGoogle ChromeSafari

Get rid of from Windows systems

To remove this browser hijacker, you need to find every app that could be related to it. We have found that MPlayerX, MessageViewer Toolbar, NicePlayer, SearchProtect, and ValueApps are related to Chum search. Make sure you look for them and remove them from your computer.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XFirefoxGoogle ChromeSafari

Uninstall from Mac OS X system

Check your Mac OS X for MPlayerX, MessageViewer Toolbar, NicePlayer, SearchProtect and ValueApps to remove from the system and prevent its reappearance in the future. You have to uninstall all of these entries!

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XFirefoxGoogle ChromeSafari

Remove from Mozilla Firefox (FF)

Look through the list of extensions and look for suspicious entries. virus might have installed add-ons without your permission, and you should uninstall them without any hesitation!

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XFirefoxGoogle ChromeSafari

Erase from Google Chrome

Check the list of extensions and look for various plugins that might be related to If you find any, uninstall them.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal
WindowsMac OS XFirefoxGoogle ChromeSafari

Get rid of from Safari

Follow the instructions to remove Chum Search from the browser completely. Look for questionable toolbars, extensions or other entries and uninstall them.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Julie Splinters - Malware removal specialist

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Removal guides in other languages

  • Lea

    Redirects to fake websites claiming that you have won something… Totally fake search engine!

  • ciarro

    It was quite difficult to remove it, but I managed to do so. Thanks for the advice

  • Lucas98

    annoying! why I cannot get rid of this?!

  • claudia

    oh great. another browser hijacker? why my windows does not have a built-in tool for preventing them?!!