Severity scale:  
  (11/100)

Convert-myfiles.link. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Browser hijacker

Convert-myfiles.link is a fake search engine that collects certain information about users

Convert-myfiles.link virus

Convert-myfiles.link is a browser hijacker[1] created by FirstGate Mobile Limited based in Hong Kong. This application is considered to be a potentially unwanted program as it enters users' machines without their consent and makes unsolicited changes to Google Chrome, Internet Explorer, Mozilla Firefox, Safari or other browsers.

SUMMARY
Name Convert-myfiles.link
Type Browser hijacker
Developer FirstGate Mobile Limited
Symptoms Changed browser settings, excessive advertisement, etc.
Distribution Bundling, official website
Elimination  Reimage security software. Alternatively, manual instructions attached below

Convert-myfiles.link claims that it provides multiple benefits for users, including free file conversion from/to PDF format, as well as compression, merging, splitting and editing of various files. Apparently, all these functions become available directly from the browser.

However, as it is typical to browser hijackers, Convert-myfiles.link is not a useful app and is not free at all. Users have to bear the unending advertisements, questionable redirects, and battle slow browser loading speed. If you want to stop these activities, you have to remove Convert-myfiles.link virus from your computer.

Adverts are shown in various forms, such as pop-ups, deals, banners, offers, coupons. Additionally, some words in the text could be turned into hyperlinks, or even personal shortcuts might be affected. The goal of such intrusive advertisement is to gain revenue by exposing users to as much affiliated content as possible.

In order to distribute targeted ads, Convert-myfiles.link developers collect a variety of non-personally identifiable information, such as:

  • browser type;
  • IP address;
  • operating system details;
  • links clicked;
  • websites visited;
  • cookies,[2] etc.

The collection of such data is legal and used by many software authors. However, Convert-myfiles.link also collects personal information you provide. This data might be misused in the future; hence we do not recommend entering your credentials while possessing a browser hijacker on your computer.

Possibly the most dangerous feature of this dubious app is its redirecting tendencies. Users might be redirected to legitimate websites, as well as suspicious or even malware-ridden ones. Thus, if users will not be careful enough they might infect their machines with dangerous viruses, such as ransomware.

To sum it up, you have to take care of Convert-myfiles.link removal immediately. The easiest way to do so is by installing robust security software, such as Reimage. If you need to use a file converter, find a legitimate program instead of using a browser hijacker that suspiciously entered your machine.

PUPs invade users’ machines as an additional component in a software bundle

Typically, users are unaware of browser hijacker’s distribution strategies. That is why people usually have no idea how the intruder got into their machine. Hence, it is essential to learn how to install free software from the internet correctly.

Security experts[3] advise never to rush installation procedure. Unfortunately, many people do by clicking “Next” button several times, just to finish the process faster. It is highly advised to read all the instructions, EULA/Privacy Policy, and other relevant information carefully.

Finally, to avoid unwanted programs, remove all the tick marks by add-ons, toolbars, browser extensions, optimization tools and other useless applications. Remember that you can only access this function by picking Advanced or Custom installation mode as Recommended settings do not provide such opportunity.

Uninstall Convert-myfiles.link entirely

There are two different methods you can use to remove Convert-myfiles.link virus from your computer permanently.

The first method involves downloading and installing powerful security software. You can pick one of the applications mentioned below, as these programs are designed to deal with not only PUPs but even the most severe malware infections. Thus, by choosing this option, you will be able to protect your computer in the future as well.

You can also check our instructions below for Convert-myfiles.link removal. If the guide seems too complicated for you – do not proceed. Nevertheless, if you understand everything clearly, make sure you follow each step attentively so you can avoid unnecessary PC problems.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Convert-myfiles.link, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Convert-myfiles.link from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs).Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Convert-myfiles.link and related programs
    Here, look for Convert-myfiles.link or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Convert-myfiles.link from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Convert-myfiles.link from Mac OS X system

If you want to eliminate Convert-myfiles.link from your Mac OS, follow these steps:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Convert-myfiles.link or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Convert-myfiles.link from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Convert-myfiles.link and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Convert-myfiles.link removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Convert-myfiles.link from Microsoft Edge

You have to reset MS Edge settings to default:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Convert-myfiles.link should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Convert-myfiles.link from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Convert-myfiles.link and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Convert-myfiles.link removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Convert-myfiles.link from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Convert-myfiles.link and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Convert-myfiles.link removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Convert-myfiles.link from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Convert-myfiles.link or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Convert-myfiles.link, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Convert-myfiles.link removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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