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Remove Dashlane (Tutorial) - Jun 2020 update

removal by Jake Doevan - - | Type: System tools

Dashlane is free password-encryption software that might sometimes be flagged by your security application

Dashlane password manager

Dashlane is a password managing application[1] that is available for free but also offers two paid versions. While the program is legitimate, many users have complained that they found the app installed without permission or that their anti-malware programs such as Avast were flagging it as malicious.

In case you installed the program yourself, you should not be worried as the application can actually help you protect your privacy and security your online login information, i.e., Dashlane is not a virus. However, in case the app got into your computer without permission, you should uninstall it immediately, as it could be a fake version, which means that it could be malware in disguise.

Finally, if you have been using Dashlane for a long time without problems and your security app suddenly started to flag it as malicious, you should add the exception for it to allow it through your anti-virus. This happens when security vendors update their databases or when the developers of Dashlane ship new patches. In most cases, behavioral analysis shows that the app is trying to encrypt[2] everything on the PC, resulting in a false -positive.

Summary
Name Dashlane
Developer Dashlane Inc.
Type Password managing application/false-positive
Official website www.dashlane.com
Compatibility Windows OS, Mac OS, iOS, Android
Release date 2012
Distribution Users might install the app via its official website or in a bundle from third-party sites (software bundling)
Related issues/concerns Users reported that the app is being flagged by the security software as malicious, which usually happens after an update of either of the apps. The program might also appear on the computer unexpectedly due to software bundle packages
Elimination To uninstall Dashlane, follow the instructions we provide in our removal section below
In case your machine is suffering from BSODs, errors, crashes, and other issues, you can attempt to fix them with automatic repair software Reimage Reimage Cleaner Intego

Some antivirus programs identify this password manager as a virus. However, such Dashlane virus does not exist. This program is not malicious and cannot harm your PC. The problem is that security tools might warn about it due to released updates, added new features, and improved functionality.

However, Dashlane has some negative functionality that raises users’ suspicions. The program is reported to appear on the computer and hijack browser’s homepage. This might happen because the software might be spread bundled with free programs. It was also indicated as bloatware software on ACER computers.

Though, such cases are not very common. Most of the time, users install it from the official website Dashlane.com. Additionally, the Dashlane app can be downloaded from iTunes or Google Play Store. However, before installing it, it’s important to read user reviews. Some of them not only report about the program’s functionality but high CPU usage as well:

Normally okay but loads of issues at the minute.
Using 99% CPU when trying to login, often doesn't popup, only working in standalone mode.
This is happening on my laptop and my desktop![3]

There’s no doubt that such high usage of device resources might lead to serious damage to it. Hence, such activities should not be tolerated. However, some reports also tell about annoying pop-ups delivers by Dashlane password manager too.

Dashlane ads might promote its paid versions – Premiums and Business. However, after the installation of the app, you might also notice an increased amount of advertisements on the web. Though the majority of problems might occur if users download the app from third-party sources, for instance, P2P networks, or inattentively install freeware.[4]

Dashlane virusDashlane is a legitimate password manager which can be downloaded from various app stores, although can sometimes be flagged as a virus (be a false positive)

If you noticed that your computer or smartphone started acting oddly after the installation of the password manager, you should scan the device with anti-malware just to be sure. If you installed a malicious version of the app, you would be able to remove Dashlane within a few clicks. Afterward, we suggest resetting all the web browsers to eliminate all the unwanted components if such were left behind. In case your Windows system is broken, you can attempt to fix virus damage with tools like Reimage Reimage Cleaner Intego.

However, if you are just not satisfied with the app’s functionality, you can uninstall it as an ordinary program or browser extension. This program is absolutely legit, so you should not have any difficulties with uninstallation. If you need help with Dashlane removal, scroll down to the of the article.

Distribution methods and download sources of password manager

The program has an official website and is available on Chrome Play Store, iTunes, and Google Play Store. Additionally, you might find it on P2P networks or file-sharing sites or even software bundles. Though, you should not install software from these sources.

Keep in mind that both legit and insecure programs can enter the system if you use unknown download sites or use incorrect installation settings. For installation, always use official developers' websites and use Advanced/Custom settings only.

Differently than Quick/Recommended setup, Advanced settings reveal what optional components were included in the software bundles. Keep in mind that many free programs spread together with additional downloads! However, a security team from Utanvirus.se[5] suggest opting out all of the third-party apps that are offered to download. Typically they are potentially unwanted programs.

Instructions on how to uninstall Dashlane

If you accidentally installed or you do not want to use this password manager anymore, you can remove Dashlane as an ordinary application:

  • Uninstall it via Control Panel if you use Windows;
  • Move to Trash from Applications folder if you use Mac;
  • Click a Trash icon in the extensions list if you installed it on Google Chrome;
  • Click Remove button in Firefox extensions list.

Dashlane legitimate appIf you downloaded Dashlane from its official website, you should be sure that the app is not a virus

However, if you downloaded this program in the software bundle or suspect that you may have obtained a corrupted version, you should opt for automatic Dashlane removal, meaning that you should scan the device with an updated anti-malware and make sure that your PC is not infected.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Dashlane, follow these steps:

Get rid of Dashlane from Windows systems

If your PC was infected with Dashlane adware, follow these steps to get rid of it:

To remove Dashlane from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Dashlane (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Erase Dashlane from Mac OS X system

These steps will help you to uninstall Dashlane from macOS:

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Dashlane from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Dashlane-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Dashlane, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Dashlane and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Dashlane-related entries.Uninstall from Mac 2

Remove Dashlane from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Dashlane and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Dashlane removal.Reset Internet Explorer

Delete Dashlane from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Dashlane-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Uninstall Dashlane from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Dashlane and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Dashlane did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Dashlane removal.Reset Firefox 2

Eliminate Dashlane from Google Chrome

Navigate to Chrome extensions and click the Trash icon to delete the unwanted extension.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Dashlane by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Dashlane-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Dashlane removal.Reset Chrome 2

Get rid of Dashlane from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Dashlane and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Recover files after data-affecting malware attacks

While much of the data can be accidentally deleted due to various reasons, malware is one of the main culprits that can cause loss of pictures, documents, videos, and other important files. More serious malware infections lead to significant data loss when your documents, system files, and images get encrypted. In particular, ransomware is is a type of malware that focuses on such functions, so your files become useless without an ability to access them.

Even though there is little to no possibility to recover after file-locking threats, some applications have features for data recovery in the system. In some cases, Data Recovery Pro can also help to recover at least some portion of your data after data-locking virus infection or general cyber infection. 

 

About the author
Jake Doevan
Jake Doevan - Computer technology expert

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