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Decrypthelp@qq.com ransomware. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Ransomware

Decrypthelp@qq.com ransomware locks files with .java file extension on the affected computer

Image of Decrypthelp@qq.com ransomware

Decrypthelp@qq.com virus is a version of .java ransomware. Both of them belong to Dharma/Crysis malware family that has been threatening computer users and encrypting their files for a couple of years.

Crypto-virus uses AES encryption cipher and appends .[decrypthelp@qq.com].java file extension to the targeted files without leaving a chance to recover or open them. The malicious program aims at the most popular file types to cause more damage to the user and convince into paying the ransom.

Questions about Decrypthelp@qq.com ransomware

Once file encryption is finished, Decrypthelp@qq.com ransomware delivers a ransom note where crooks provide instructions what victims have to do:

Your computer has been infected with Decrypthelp@qq.com Ransomware. All the files found on your drives have been encrypted with a complex algorithm. To regain your access, strictly follow the instructions, provided in the ransom notification.

They are asked to transfer a specific amount of Bitcoins to the provided Bitcoin wallet address. However, security experts advise not to do it.[1] Authors of Decrypthelp@qq.com.java ransomware are not reliable. This illegal file-encrypting program is created for swindling the money only. Therefore, giving victims promised decryptor is just a matter of crook’s conscience.

There’s no doubt that authors of ransomware are not worth trusting. Instead of taking their offer and following their data recovery solutions, you should remove Decrypthelp@qq.com virus from the device using powerful malware removal software.

We recommend Reimage for Decrypthelp@qq.com removal. This software can clean the computer and restore damage to the system that may have been caused by the ransomware. The malicious program usually modifies the system and Windows registry in order to boot in system startup.

Additionally, malware might install numerous malicious components and affect important system processes. Therefore, manual elimination is extremely dangerous and complicated process that can be performed by IT specialists. For this reason, you should rely on reputable security tools.

However, we want to stress out that removal of the Decrypthelp@qq.com virus does not bring back your files. Malware removal software does not work as a decryptor. Unfortunately, the official decryptor for this malware is not released yet. Thus, you can only rely on your backups or try alternative recovery options (you can find them presented below).

Methods used to spread ransomware

Developers of file-encrypting virus mostly rely on malspam as the main distribution method. This strategy allows tricking users into opening obfuscated email attachment that contains malicious components.

Usually, these spam emails tell about issues with your bank account or parcel delivery problems.[2] However, they might look as important documents or scanned pics. However, opening these safe looking files, lead to infiltration of malicious programs.

However, the virus might be installed to the system using other methods, such as:

  • bogus software downloads;
  • fake updates;
  • malicious ads;
  • exploit kits.

However, taking precautions and avoiding visiting shady websites or clicking unknown links can help to minimize the risk of ransomware attack. Unfortunately, no one can feel 100% safe from the ransomware attack. For this reason, you should also install a reputable antivirus that offers real-time protection.

Security specialists from zondervirus.nl[3] remind that creating backups is also very important. In case of ransomware attack, you won’t be considering paying the ransom and risking to face a financial loss.

Eliminate Decrypthelp@qq.com ransomware virus properly

The only safe way to remove Decrypthelp@qq.com from the computer is to use a powerful security software. We recommend installing Reimage or Malwarebytes Anti Malware, updating the program and scanning the system. Ransomware-type cyber threats are complicated and nearly impossible to terminate manually.

After Decrypthelp@qq.com removal, you can recover files from backups. However, if you do not have them, please follow the guide given at the end of the article. There you will find additional recovery methods that might help to restore at least some of the files until the official decrypter is released.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Decrypthelp@qq.com ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual Decrypthelp@qq.com virus Removal Guide:

Remove Decrypthelp@qq.com using Safe Mode with Networking

If you cannot run automatic Decrypthelp@qq.com ransomware removal, you have to reboot your PC to Safe Mode to Networking.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Decrypthelp@qq.com

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Decrypthelp@qq.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Decrypthelp@qq.com using System Restore

This method might also help to disable the virus and get rid of it automatically:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Decrypthelp@qq.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Decrypthelp@qq.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Decrypthelp@qq.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Currently, the only way to recover files after the ransomware attack is to use backups. Otherwise, you can only test your luck by trying alternative tools.

If your files are encrypted by Decrypthelp@qq.com, you can use several methods to restore them:

Check Data Recovery Pro

This professional software is designed to restore corrupted or accidentally deleted files. However, it might be useful after ransomware attack too.

Use ShadowExplorer to recover files from shadow copies

If Decrypthelp@qq.com did not delete Shadow Volume Copies of the targeted files, you should try ShadowExplorer to restore corrupted files:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryptor for Decrypthelp@qq.com ransomware is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Decrypthelp@qq.com and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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References

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