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DIGITALKEY@163.com ransomware virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Ransomware

Facts about DIGITALKEY@163.com ransomware

DIGITALKEY@163.com virus is a virtual threat to everyone who owns a computer. Being a part of ransomware-type menace, it also belongs to XTBL ransomware category, which means it is related to CrySiS and Troldesh viruses, too. If the victim unknowingly allows this ransomware to be installed (it spreads like a Trojan, which means it arrives in the form of an obfuscated file), it encrypts all data on the computer that holds specific file extensions. The virus aims to encode hundreds of different file types, so it is unlikely that any of the files can stay unaffected. The virus only skips and does not encrypt critical system files to keep the PC running. The reason why this hideous virus encrypts personal data is that it wants to swindle money from the victim, and so it changes the desktop wallpaper with an image that contains very little information – it only says that personal files have been encrypted, and the only way to get them back is to contact someone via DIGITALKEY@163.com email.

Questions about DIGITALKEY@163.com ransomware virus

We haven’t mentioned this yet, but the virus also adds DIGITALKEY@163.com.xtbl file extensions to each encoded file to make sure that the victim really notices the contact email. If the victim reaches out to criminals via this email, gets a letter asking to pay a ransom, which is nothing more than a filthy blackmail. Sadly, ransomware viruses are powerful computer parasites, and the encryption they use cannot be reverted without a unique key, which the virus generates for every victim separately. This is the tool they offer victims to purchase; however, we do not recommend you to do so. If you have a data backup, you can restore your files, but do not plug the device into the compromised computer until you remove DIGITALKEY@163.com virus. Please, do not waste your time trying to eliminate this malware on your own – you can delete the wrong files and damage the computer system. This virus tends to hide its components by giving them safe-looking filenames, so for DIGITALKEY@163.com removal, you should employ anti-malware software like Reimage.
DIGITALKEY@163.com virus encrypts all files

How did this ransomware get inside your PC?

As we have already mentioned, ransomware typically arrives in a concealed file, in most cases – Word, PDF, or JavaScript file. Such files contain a malicious script, which, once executed, encrypts the data quickly. Criminals typically deliver this ransomware via email, by sending deceitful messages. Typically, attackers craft messages that announce “You have 500$ payment waiting in your Paypal account,” “Medical test results,” “Invoice No. 234” and similar. If you receive such email from an unknown sender, do not open links or attachments! Chances are, such letter is carrying malware payload and wants you to open it.

How to remove DIGITALKEY@163.com.xtbl ransomware from the computer?

To remove DIGITALKEY@163.com virus for good, use a proper tool for that. There are many useless malware removers that cannot be trusted, so we recommend using Reimage or Malwarebytes MalwarebytesCombo Cleaner. These programs can remove malware and spyware programs, so they are going to remove intrusive ad-supported programs and other parasites along with DIGITALKEY@163.com.xtbl ransomware. The ransom Trojan might try to block your anti-virus program, so in such case, follow these DIGITALKEY@163.com removal instructions:

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove DIGITALKEY@163.com virus, follow these steps:

Remove DIGITALKEY@163.com using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove DIGITALKEY@163.com

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete DIGITALKEY@163.com removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove DIGITALKEY@163.com using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of DIGITALKEY@163.com. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that DIGITALKEY@163.com removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove DIGITALKEY@163.com from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by DIGITALKEY@163.com, you can use several methods to restore them:

Solution: Data Recovery Pro

If files are encrypted, and you are not willing to pay the ransom, we can only say that it is better not to support cyber criminals than pay the ransom and hope for the best. Although this data recovery tool is not the actual XTBL decrypter, it can help you to recover at least some files. Use it as explained below.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by DIGITALKEY@163.com ransomware;
  • Restore them.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from DIGITALKEY@163.com and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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