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Remove ransomware / virus (Removal Instructions) - updated Dec 2016

removal by Olivia Morelli - -   Also known as Legioner Seven | Type: Ransomware

Information about ransomware

Victims who have their computers infected with virus find it impossible to open their essential personal files. It seems that this virus is yet another version of XTBL ransomware group and is reportedly related to Crysis ransomware. Viruses that belong to the XTBL group are known for their feature to append specific file extensions to their target files. In this case, ransomware [1] appends .[victim’s ID] file extension to every file it encrypts. If you do not understand what is the purpose of the data encryption procedure, you should look at category name that this virus. This virus wants the extract people’s money, so it takes their files hostage and requests a specific ransom. There are several ways to avoid making this payment: you can use data recovery steps that are provided in the end of this article or prepare for such attacks in advance by backing up your data and using other tips for its protection. [2] Authors of virus are known to be very greedy so make sure you take care of your files properly.

Questions about ransomware virus

When the virus ends the system scan and ensures that all files are encrypted, it creates a message (which is known as ransom note) and saves it on the desktop. The ransom note contains the following lines:

Attention! Your computer was attacked by virus-encoder.
All your files are encrypted using a cryptographically strong algorithm. Without the original key recovery is impossible.

This text can slightly differ depending on the version of Crysis virus. The ransom note does not provide a lot of information but warns the victim that there will be no exceptions and no mercy. It asks to send a letter to virus developers and write victim’s ID number (which is integrated into encrypted data names) in the subject field. If you wrote a letter to this email, you would get a response asking to buy Bitcoins and send them to a provided e-mail address. However, there are some cases when victims of ransomware reported that they did NOT get any response from criminals after paying the ransom, so we suggest you to keep your money to yourself and not waste it by paying ransoms to cyber criminals.[3] There is a free decryption tool that you can try that work with some versions of Crysis and might help you to decrypt files encrypted by ransomware. However, before you try to restore the encrypted data, you need to eliminate malicious files from the system to prevent their encryption in the future. To remove from the system, you can use Reimage Reimage Cleaner Intego which is a recommended removal tool. We highly recommend you not to try to remove this malware manually because it is a seriously-complicated task that requires specific knowledge. Automatic Legioner Seven removal is the only process that does more good than harm (especially if you are not experienced PC user). ransom note

What technique is used to distribute such malicious programs?

Cybercriminals tend to rely on several malware distribution techniques that have proved to be the most efficient ones:

  • Spam. Criminals send spam emails to thousands of computer users containing malicious attachments that are filled with malware. If the victim recklessly opens such attachment, the virus sneaks into the computer system as a Trojan horse and then starts corrupting files right away. Unfortunately, but the amount of such fake messages keeps increasing [4] what means that the risk of getting infected grows each day.
  • Exploit kits. [5] Exploit kits are tools used to explore vulnerabilities in software on the victim’s computer. Exploit kits are injected into compromised websites, and once victim visits them, they scan the system for weak software. If exploit kit detects security holes, it takes advantage of them and delivers malware payload then.

How to remove malware?

To eliminate this ransomware variant from the system, we strongly advise using Reimage Reimage Cleaner Intego or Malwarebytes malware removers. Please, do not play with your system if you are not an expert in computing and do not try manual removal. Otherwise, you might delete the wrong files but not the infection itself. Besides, this ransomware can arrive in a bundle with other malware, so it is essential to scan the system with a powerful malware removal software to remove virus entirely. This procedure will also help you get rid other malicious components from your computer. Beware that ransomware viruses can block your security software to prevent their elimination. To avoid this removal issue, you should firstly reboot your PC in a Safe Mode first. Instructions on how to do it are presented below. At the end of this page, you can find several data recovery tips that might help you to restore encrypted data.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Remove using Safe Mode with Networking

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage Reimage Cleaner Intego and make sure that removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by, you can use several methods to restore them:

Using Data Recovery Pro to recover files encrypted by ransomware

You can try to use Data Recovery Pro to recover your files. This tool is easy-to-use. Just follow instructions provided below:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by ransomware;
  • Restore them.

Using Shadow Explorer feature to recover files encrypted by virus

If ransomware hasn’t removed Shadow volume copies of your files, you should be capable of restoring your encrypted files with their help. Use steps provided below to check this option:

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Using RakhniDecryptor tool

This decryption tool is known for its ability to decrypt files encrypted by some versions of Crysis. You can try to decrypt your files with it. Download it from here.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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  1. Freddie says:
    September 28th, 2016 at 11:19 am

    I am SO glad that I had a backup…

  2. Rositta23 says:
    September 28th, 2016 at 11:19 am

    iF anyone knows how to decrypt files please post there…

  3. help says:
    September 28th, 2016 at 11:23 am

    Oh my god please do not tell me that there is no way back!!!!1

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