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Remove ERROR 268d3x8938 (Microsoft Support Scam) - updated Jul 2018

removal by Gabriel E. Hall - - | Type: Adware

ERROR 268d3x8938 is a tech support scam which claims that suspicious activity was detected on user's PC

ERROR 268d3x8938 scam
ERROR 268d3x8938 is a technical support scam that can show up on your browser when you are surfing the internet

ERROR 268d3x8938 is a technical support scam[1] that shows a fake message, informing users that their online security is at risk. This cyber threat is not new, and several other attempts were made to scam unsuspecting users (for example, Microsoft Warning Alert behaves in a very similar manner). Most often users encounter ERROR 268d3x8938 fake alert when they get redirected from a malicious site, although most commonly these messages appear due to an adware[2] program installed on the computer. Ad-supported software installs together with other free applications  when users do not perform the installation procedure of shareware and freeware properly.

Name ERROR 268d3x8938
Type Tech support scam
Affected browsers Google Chrome, Internet Explorer, MS Edge, Mozilla Firefox
Caused by Redirection from suspicious site or adware
Distribution Software bundling, questionable sites
Symptoms Fake pop-ups, intrusive advertisement, slow browser, etc.
Detection and elimination Download and install Reimage Reimage Cleaner Intego

Victims can encounter ERROR 268d3x8938 scam at any time while browsing the internet on Google Chrome, Internet Explorer, MS Edge, Mozilla Firefox or another browser. Crooks are using scare tactics to intimidate users – especially those who never encountered online scams. They see a red background with a few pop-up windows, stating the following:

**Microsoft Warning Alert**
ERROR # 268d3x8938(3)

Suspicious activity detected on your IP address due to harmful virus installed in your computer. Call Toll Free now @ +1-855-624-0192 for any assistance…”
Please call us immediately at: +1-855-624-0192
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.
Your computer has alerted is that it has been infected with a Pornographic Spyware and riskware. The following information is being stolen…
1. Facebook Logins
2. Credit Card Details
3. Email Account Logins
4. Photos stored on this computer.
You must contact us immediately so that our expert engineers can walk you through the removal process over the phone to protect your identity.
Please call us within the next 5 minutes.

As evident, crooks behind ERROR 268d3x8938 fake alert are trying to create an intense situation when users would think their personal data will be taken within a certain amount of time. Please do not listen to cybercriminals as ERROR 268d3x8938 virus is just a scam. Stealing personal data requires you to have dangerous malware installed on your computer. Besides, there is no technology which could detect malware on your PC without you having security software installed.

Speaking of security software, we suggest you download and install Reimage Reimage Cleaner Intego for ERROR 268d3x8938 removal. Adware is a sneaky program and could potentially install additional components without your knowledge, and they might be difficult to detect and eliminate manually.

In case you contact cybercriminals, they might proceed with the following:

  • speak slowly and use several IT terms that might be not understandable for the majority of users;
  • ask for remote access to your PC and install malware once it is granted;
  • try to make you buy useless software;
  • try to make you subscribe to services you do not need;
  • attempt to acquire your personal information, such as credit card details.

None of the outcomes is positive. Therefore, security experts[3] highly recommend closing down the browser and ignoring ERROR 268d3x8938 authors. They only seek your money and will do all the above-mentioned merely to trick you. Instead, hurry and remove ERROR 268d3x8938 virus from your computer either manually or automatically.

ERROR 268d3x8938 fake alert
ERROR 268d3x8938 is a fake message most likely caused by adware installed on your computer


Adware can hide inside installation wizards of free software

Adware is a potentially unwanted program and is never desired by the end user. Thus, PUP authors often rely on software bundling for distribution. It is a deceptive marketing campaign that is extremely effective. Freeware and shareware authors are usually getting paid to include additional programs in their installers. PUP authors are well aware that most of the users often skip steps and do not pay close attention to the installation procedure, and they rely on that.

Therefore, to avoid suspicious programs on your PC, always pay attention to the installation process. Make sure you select Advanced/Custom installation mode instead of Recommended one. Only this way you will be able to view the full lineup of applications that will be installed. Remove all the tick marks next to add-ons, toolbars, browser extensions and similar useless software.

Eliminate ERROR 268d3x8938 adware from your computer

If you encountered ERROR 268d3x8938 fake alert once, simply close down your browser and don't pay attention to it. However, if your browser is continually redirecting you to suspicious websites and you see an increased amount of advertisement overall, it is time to remove ERROR 268d3x8938 virus.

Fortunately, the elimination of PUPs is usually pretty straightforward and does not require an in-depth IT knowledge. One of the quickest ERROR 268d3x8938 removal methods is by using security software. Simply download one of the tools mentioned below and run a full system scan. The program will take care of everything automatically.

Likewise, you could get rid of ERROR 268d3x8938 yourself with the help of our manual instructions. You can find them below. You will have to manually delete all questionable applications and then reset each of the installed browsers.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

do it now!
Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove ERROR 268d3x8938, follow these steps:

Uninstall ERROR 268d3x8938 from Windows systems

To eliminate ERROR 268d3x8938 from your Windows machine, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall ERROR 268d3x8938 and related programs
    Here, look for ERROR 268d3x8938 or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate ERROR 268d3x8938 from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for ERROR 268d3x8938 or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove ERROR 268d3x8938 from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for ERROR 268d3x8938 and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete ERROR 268d3x8938 removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete ERROR 268d3x8938 from Microsoft Edge

Make sure you reset MS Edge after the PUP is eliminated:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, ERROR 268d3x8938 should be removed from your Microsoft Edge browser.

Get rid of ERROR 268d3x8938 from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select ERROR 268d3x8938 and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete ERROR 268d3x8938 removal. Click on 'Reset Firefox' button for a couple of times

Erase ERROR 268d3x8938 from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select ERROR 268d3x8938 and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete ERROR 268d3x8938 removal. Click on 'Reset' button to complete your removal

Uninstall ERROR 268d3x8938 from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for ERROR 268d3x8938 or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete ERROR 268d3x8938 removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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