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Remove Error Dw6vb36 (Sep 2020 update) - Tech Support Scam

removal by Julie Splinters - - | Type: Adware

Error DW6VB36 is a tricky tech support scam which targets French users

Error Dw6vb36

Error DW6VB36 is a fake message that has mostly been targeting French people but has also been seen in Italy, Denmark, and Portugal. In most of the cases, it interrupts victim's browsing after he or she enters a questionable website. This false alert announces that the computer system is infected and that user's sensitive information is at risk. Error#Dw6vb36 scam can also mention such threatening computer threats as Zeus virus or Alureon. However, note that it is just a trick used by hackers to trick you into calling via the provided 0800-090-3829 number to contact “Windows certified technician” who in reality is a cybercriminal seeking to swindle your credit card details on drop malware onto your system.

Name Error Dw6vb36
Type Tech support scam
Sub-type Scareware
Targetted countries France, Italy, Denmark, Portugal, UK, USA 
Functionality Shows a fake error message that announces about the infected computer system; asks to contact “experts” via the given number
Main dangers
  • Revealing your personal information;
  • Signing up to pricey services;
  • Downloading malware;
  • Giving a remote access to attackers
Distribution Bundling/rogue websites
Removal Install Reimage Reimage Cleaner Intego to detect all adware-related content

Alternatively known as “Erreur Dw6vb36”, the scam can also be treated as the scareware[1] that displays fake alerts to trick inattentive users into calling the given “help desk” number. It also offers free computer optimization service which is supposed to be provided by highly-experienced Windows experts. However, as we have already mentioned, it is just another method to attract naive people and swindle their money or sensitive data.

If you decide to contact the crooks, you might put your computer in danger, especially if give remote access to your system to a random person. In this case, the cybercriminal can easily perform various actions with your computer, like running dubious commands, installing malicious applications or even injecting tracking software to collect your logins and personal data. 

Here is the full text displayed in the Error Dw6vb36 message:

Your computer has been Locked

Your computer with the IP address might infected by the Trojans– Because System Activation KEY has expired. Your information (for example, passwords, messages, and credit cards) have been stolen. Call the Help Desk number 0800-090-3829 to protect your files and identity from further damage.

‘Error # DW6VB36 Lock Screen. To immediate rectify issue and prevent data lose Please call Toll free :0800-090-3829

Another thing that might happen if you call the given number is the money loss. You might be urged to purchase some questionable and useless products or services that are promoted by hackers. Additionally, they can sign you up for some useless services that can be seen only after you receive an increased telephone bill from your telephone provider.

Stay away from any contact with people hiding behind this fake error message. If you still keep seeing annoying pop-ups, you should perform the Error Dw6vb36 removal by using reputable anti-malware tools because your system is infected with an adware-type virus used to initiate such havoc on target systems. We advise using Reimage Reimage Cleaner Intego to scan your system for dubious components and see if it is infected.

As we have noted, this fake message is related to adware, so it means that it can also display other types of ads on your affected web browser. To prevent redirects to unknown sites and start browsing as always, you should take care of the removal of all unwanted components in your web browser. To remove Error Dw6vb36 virus from the system permanently, reset your web browsers as well. 

Error # Dw6vb36 tech support scamError Dw6vb36 is related to adware. It has mostly been seen in France as ERREUR # DW6VB36.

Take precautionary measures to avoid tech support scams

According to malware experts from NoVirus.uk[2], tech support scams[3] and other PUPs have several distribution techniques as they are widely spread throughout the Internet. However, the two most common spreading methods are:

  1. Bundled software. Scams, adware, and other potentially unwanted applications can easily be downloaded from the Internet together will regular freeware or shareware.
  2. Rogue websites. There are a lot of web pages on the Internet which seem to carry unwanted or even malicious content. Some of it comes injected into a questionable hyperlink and launches once the user steps on that link.

No worries, you can avoid all this trouble if you act carefully while performing computing work or browsing the web. First, choose the Custom or Advanced installation mode. Here you will be allowed to track all incoming downloads and opt-out the unwanted ones. Second, avoid visiting every page you see on the Internet. Especially stay away from unrecognizable ones as they can include a tech support scam. Immediately close all windows with rogue pages if you ever enter them.

Delete fake Error Dw6vb36 from your PC in easy steps

If you have tried leaving the malicious website which is displaying the “ERREUR # DW6VB36” scam and it did not help, you need to delete the adware-type virus from your computer because it is the real cause of the havoc during your browsing sessions. You can use reliable and expert-tested anti-malware tools that we provided below to remove Error Dw6vb36 virus and all dubious-looking content in the computer system.

If you decided to perform the Error Dw6vb36 removal manually, note that this procedure might require more time and experience. You will have to find all suspicious components yourself, so be prepared for that. If you are just a regular user, follow the steps given below attentively. After you complete the process, make sure you refresh web browsers such as Chrome, Firefox, Edge, or Explorer, to their default state as they might also have adware-related content injected.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Error Dw6vb36, follow these steps:

Get rid of Error Dw6vb36 from Windows systems

To delete Error Dw6vb36 from Windows, you must remove programs from suspicious developers and these entries that you can't even remember installing. For that, follow these instructions:

To remove Error Dw6vb36 from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Error Dw6vb36 (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate Error Dw6vb36 from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Error Dw6vb36 and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Error Dw6vb36 removal.Reset Internet Explorer

Uninstall Error Dw6vb36 from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Error Dw6vb36-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase Error Dw6vb36 from Mozilla Firefox (FF)

To fix Firefox, eliminate all PUP-related components added by Error Dw6vb36 virus. Use this guide for help:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Error Dw6vb36 and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Error Dw6vb36 did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Error Dw6vb36 removal.Reset Firefox 2

Delete Error Dw6vb36 from Google Chrome

To clean Chrome, reset your browser by performing these steps:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Error Dw6vb36 by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Error Dw6vb36-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Error Dw6vb36 removal.Reset Chrome 2

Get rid of Error Dw6vb36 from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Error Dw6vb36 and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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