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Error Dw6vb36. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Adware

Error DW6VB36 – a tricky tech support scam which targets French users

Error Dw6vb36
Error Dw6vb36 is a tech support scam which has a purpose to trick users into calling the given phone number to reach "certified Windows experts."

Error DW6VB36 is a fake error message that has mostly been targeting French people but has also been seen in Italy, Denmark, and Portugal. In most of the cases, it interrupts victim's browsing after he or she enters a questionable website. This false alert announces that the computer system is infected and that user's sensitive information is at risk. Error # Dw6vb36 scam can also mention such threatening computer threats as Zeus virus or Alureon. However, note that it is just a trick used by hackers to trick you into calling via the provided 0800-090-3829 number to contact “Windows certified technician” who in reality is a cybercriminal seeking to swindle your credit card details on drop malware onto your system.

Name Error Dw6vb36
Type Tech support scam
Sub-type Scareware
Targetted countries France, Italy, Denmark, Portugal, UK, USA 
Functionality Shows a fake error message that announces about the infected computer system; asks to contact “experts” via the given number
Main dangers
  • Revealing your personal information;
  • Signing up to pricey services;
  • Downloading malware;
  • Giving a remote access to attackers
Distribution Bundling/rogue websites
Removal Install Reimage to detect all adware-related content

Alternatively known as Erreur Dw6vb36, the scam can also be treated as the scareware[1] that displays fake alerts to trick inattentive users into calling the given “help desk” number. It also offers free computer optimization service which is supposed to be provided by highly-experienced Windows experts. However, as we have already mentioned, it is just another method to attract naive people and swindle their money or sensitive data.

If you decide to contact the crooks, you might put your computer in danger, especially if give remote access to your system to a random person. In this case, the cybercriminal can easily perform various actions with your computer, like running dubious commands, installing malicious applications or even injecting tracking software to collect your logins and personal data. 

Here is the full text displayed in the Error Dw6vb36 message:

Your computer has been Locked

Your computer with the IP address might infected by the Trojans– Because System Activation KEY has expired. Your information (for example, passwords, messages, and credit cards) have been stolen. Call the Help Desk number 0800-090-3829 to protect your files and identity from further damage.

‘Error # DW6VB36 Lock Screen. To immediate rectify issue and prevent data lose Please call Toll free :0800-090-3829

Another thing that might happen if you call the given number is the money loss. You might be urged to purchase some questionable and useless products or services that are promoted by hackers. Additionally, they can sign you up for some useless services that can be seen only after you receive an increased telephone bill from your telephone provider.

Stay away from any contact with people hiding behind this fake error message. If you still keep seeing annoying pop-ups, you should perform the Error Dw6vb36 removal by using reputable anti-malware tools because your system is infected with an adware-type virus used to initiate such havoc on target systems. We advise using Reimage to scan your system for dubious components and see if it is infected.

As we have noted, Error Dw6vb36 is related to adware, so it means that it can also display other types of ads on your affected web browser. To prevent redirects to unknown sites and start browsing as always, you should take care of the removal of all unwanted components in your web browser. To remove Error Dw6vb36 virus from the system permanently, reset your web browsers as well. 

Take precautionary measures to avoid tech support scams

According to malware experts from NoVirus.uk[2], tech support scams[3] and other PUPs have several distribution techniques as they are widely spread throughout the Internet. However, the two most common spreading methods are:

  1. Bundled software. Scams, adware, and other potentially unwanted applications can easily be downloaded from the Internet together will regular freeware or shareware.
  2. Rogue websites. There are a lot of web pages on the Internet which seem to carry unwanted or even malicious content. Some of it comes injected into a questionable hyperlink and launches once the user steps on that link.

No worries, you can avoid all this trouble if you act carefully while performing computing work or browsing the web. First, choose the Custom or Advanced installation mode. Here you will be allowed to track all incoming downloads and opt-out the unwanted ones. Second, avoid visiting every page you see on the Internet. Especially stay away from unrecognizable ones as they can include a tech support scam. Immediately close all windows with rogue pages if you ever enter them.

Delete Error Dw6vb36 from your PC

If you have tried leaving the malicious website which is displaying the “ERREUR # DW6VB36” scam and it did not help, you need to delete the adware-type virus from your computer because it is the real cause of the havoc during your browsing sessions. You can use reliable and expert-tested anti-malware tools that we provided below to remove Error Dw6vb36 virus and all dubious-looking content in the computer system.

If you decided to perform the Error Dw6vb36 removal manually, note that this procedure might require more time and experience. You will have to find all suspicious components yourself, so be prepared for that. If you are just a regular user, follow the steps given below attentively. After you complete the process, make sure you refresh web browsers such as Chrome, Firefox, Edge, or Explorer, to their default state as they might also have adware-related content injected.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Error Dw6vb36, follow these steps:

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Error Dw6vb36 from Windows systems

To delete Error Dw6vb36 from Windows, you must remove programs from suspicious developers and these entries that you can't even remember installing. For that, follow these instructions:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Error Dw6vb36 and related programs
    Here, look for Error Dw6vb36 or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Error Dw6vb36 from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Error Dw6vb36 and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Error Dw6vb36 removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Error Dw6vb36 from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Error Dw6vb36 should be removed from your Microsoft Edge browser.

WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Error Dw6vb36 from Mozilla Firefox (FF)

To fix Firefox, eliminate all PUP-related components added by Error Dw6vb36 virus. Use this guide for help:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Error Dw6vb36 and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Error Dw6vb36 removal. Click on 'Reset Firefox' button for a couple of times
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Error Dw6vb36 from Google Chrome

To clean Chrome, reset your browser by performing these steps:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Error Dw6vb36 and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Error Dw6vb36 removal. Click on 'Reset' button to complete your removal
WindowsInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Error Dw6vb36 from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Error Dw6vb36 or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Error Dw6vb36 removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References

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