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Remove Evernote virus (Removal Guide) - updated Jun 2019

removal by Olivia Morelli - -   Also known as Evernote Web virus | Type: System tools

Evernote virus is a set of cyber infections and scams that try impersonate a legitimate application

Evernote virus Evernote virus is a fake version of a legitimate Evernote application - it allows bad actors to insert malicious ads into websites that the infected users visit

Evernote virus, which is also known as Evernote Web virus, is a term used for cyber infections that can get into user devices by pretending to be an official Evernote app, published by a trustworthy company[1]. The service is designed initially to take notes and organize to-do tasks and has over 1.5 million downloads on Google Play.[2]

It turns out, scammers are using the name of this legitimate company to trick computer users into thinking that they are using a browser extension, while in reality, the malicious version is being installed. Evernote Web virus uses the same name as the real Chrome extension, so it can be very hard to identify whether you are infected or not.

Besides the fake Evernote version, security researchers also recently uncovered a security vulnerability inside the Evernote Web Clipper Extension for Chrome under the code name CVE-2019-12592.[3] It allows hackers to hijack the Chrome Web browser and harvest sensitive user data like cookies, login credentials, and other private information.

Name Evernote virus
Type Malware, software vulnerability
Associated CVE CVE-2019-12592
Malicious version dropped by Multiplug potentially unwanted program
Risk factors Sensitive data exposure to bad actors, money loss, other malware infections
Elimination To remove the malicious version of Evernote, scan your device with reputable security software
Recovery After you delete the malicious application, scan your device with Reimage Reimage Cleaner Intego to fix virus damage

Evernote virus dropped by a potentially unwanted program Multiplug

Reportedly,[4] Evernote virus, which is a fake version of the official app, s distributed with the help of Multiplug (a potentially unwanted program), which is digitally signed by Sergei Ivanovich Drozdov, who claims to be an open source developer.

This PUP manages to insert the deceptive browser extension to Comodo Dragon[5], Torch, and Google Chrome browsers. Upon the infiltration, Multiplug PUP drops the following files into the host browser extension folder:

  • content.js
  • lsdb.js
  • manifest.json
  • WJA4Pkzixj3.js

Thanks to the inserted JavaScript code, as well as the tricks that Multiplug PUP uses, the fake extension receives a name “Evernote Web,” which can trick users into believing the app is legitimate. While the Evernote virus does not show any symptoms of the infection, there is a small hint that shows discrepancies – when visiting Chrome://extensions page, click on the “visit website” button next to the Evernote Web extension – it will bring you nowhere.

Evernote virus extension loads a content script into every Internet website that the victim visits, and as a result, the user receives a virtual layer of various web advertisements in a variety of different forms – banners, pop-up and pop-under ads, in-text links and more.

Evernote virus terminationEvernote virus is a term used to describe a malicious version of a popular app that can be obtained on Google web store

These ads can lead you to highly insecure Internet sites, especially those that promote spyware and malware programs[6]. You should not blame Evernote firm for these ads – it has nothing to do with with the legitimate Evernote app. Instead, you should remove Evernote Web fake extension using a tutorial that we have prepared, or run a system scan with an anti-spyware program for automatic Evernote removal.

For malware termination, we suggest using reputable security applications which should delete the Evernote virus without troubles. Additionally, you should also scan your device with Reimage Reimage Cleaner Intego to restore it to the previous state and remove virus damage.

In most of the cases, such ads appear right after installing some free application without checking what is hiding inside it. As we have already mentioned, Multiplug can easily be involved in the distribution of Evernote web adware.

When inside and active, the fake Evernote virus may not only cause unwanted ads during your browsing. It can also be set to track your browsing habits and redirect you to affiliate websites. While there is no guarantee that each of such sites is safe, you should be very careful with 'ads by Evernote web,' 'brought to you by Evernote web,' 'Evernote web ads' and similar pop-up notifications.

The vulnerability allows hackers remote code execution

There is no doubt that third-party extensions are useful features used by many users worldwide, as they make the browsing smoother and provide useful functionality. However, letting the unknown code to enter your browser and potentially make changes to the way it operates is much more dangerous than most people think.

It is true that various extensions often require additional permissions to better take care of the tasks they are designed to do. However, when a critical software vulnerability like CVE-2019-12592 gets involved, things get much worse, as even the most private data like banking details might be stolen by cybercriminals.

To exploit the vulnerability, hackers would have to perform the following steps:

  • Redirect the user to a malicious website with the help of the installed adware, or a malicious link on social media.
  • The malicious site secretly loads legitimate iframe tags of the particular websites.
  • The vulnerability then allows the malicious payload to be inserted into all iframes contexts.
  • Malicious payload allows hackers to steal cookies, credentials, and perform user actions.

The researchers who discovered the vulnerability at Guardio[7] reported the issue to Evernote, and Evernote Web Clipper extension was immediately patched. To avoid this version of Evernote virus, please make sure you run 7.11.1 (or later) version of the application.

Evernote virus CVE-2019-12592 flaw

Watch out for the malicious versions of the application

The malicious app's hijack[8] happens without user's knowledge because this fake browser extension arrives alongside Multiplug software. You can accidentally agree to install these programs when installing a free application that you downloaded from the Internet.

In general, potentially unwanted programs are distributed with a help of software developers that seek to increase their income by adding various extensions, plugins and add-ons to their popular free products in exchange for money. That's why we must recommend you to be very careful when downloading such free programs as download managers, PDF creators and video streaming software to your computer because each of them can be filled with optional components.

If you want to check what programs are you installing on your computer, make sure you read End User License Agreement. In addition, if you see no suspicious information, you should select Custom or Advanced installation settings of the freeware[9].

After that, you should follow each of installation steps carefully and opt out of all unknown third-party programs. If you think that this program might be hiding in your PC system, you should follow a guide below and fix it. Leaving this PUP may increase the risk of infecting your PC with malware.

Remove the bogus Evernote Web app and patch Evernote Web Clipper Extension

Evernote virus is one of those programs that may trick you into visiting unsafe websites or make you install questionable programs on your computer. To avoid that, you must remove Evernote Web virus and make sure the app you are using is legitimate. You can find the helpful removal guide that we have written below. However, an even easier method to complete Evernote Web removal is to scan the system with anti-malware application and let it clean the system for you.

Besides making sure that the malicious version of the application is terminated, you also need to take care of Evernote Web Clipper Extension that is designed for Google Chrome. The browser checks for all the installed browser plugins updates automatically, although just to be sure, you should check if the Evernote extension is version 7.11.1 or later.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Evernote virus, follow these steps:

Eliminate Evernote from Windows systems

In Windows, you need to remove MultiPlug application and then clean affected web browsers from the fake Evernote extension.

To remove Evernote from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Evernote (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete Evernote from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Evernote from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Evernote-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Evernote, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Evernote and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Evernote-related entries.Uninstall from Mac 2

Remove Evernote from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Evernote and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Evernote removal.Reset Internet Explorer

Get rid of Evernote virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Evernote-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase Evernote from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Evernote and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Evernote did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Evernote removal.Reset Firefox 2

Uninstall Evernote from Google Chrome

Go to Extensions tab, find Evernote Web and click on the trash bin icon next to it to delete the extension. We highly recommend you to delete all other unknown browser extensions as well.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Evernote by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Evernote-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Evernote removal.Reset Chrome 2

Eliminate Evernote from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Evernote and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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