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Remove Gstatic (Free Guide) - Nov 2019 update

removal by Lucia Danes - - | Type: System tools

Gstatic is a service used by Google to hold static content and reduce bandwidth usage

Gstatic
Gstatic.com is a reliable domain used by Google LLC to increase network speed for users

Gstatic is not a virus, and a domain utilized by Google to host various static content, such as images, CSS, or JavaScript). The activity of the domain is safe, and it should not be thought of as dangerous, as it reduces the network speed for users and reduces the overall bandwidth usage.

The idea of it being potentially malicious is coming from many users' experiences when they briefly see subdomains like connectivitycheck.gstatic.com, ssl.gstatic.com, or showing up on Google Chrome, Safari, Mozilla Firefox, or any other browser.

This behavior is typical to adware[1] – those infected might see several redirects to different domains and land on suspicious pages that deliver pop-ups, in-text links, pop-unders, flashing windows, deals, offers, and other sponsored ads. However, Gstatic has nothing to do with the ad-supported software. If your browser is redirecting you to intrusive ad sites, you might indeed have adware program installed, but it is not related to Gstatic 

SUMMARY
Name Gstatic
Type Static content delivery domain
Purpose To increase network speed for users and reduce bandwidth usage
Owner Google
Related domains
  • accounts.gstatic.com
  • fonts.gstatic.com
  • ssl.gstatic.com
  • csi.gstatic.com
  • metric.gstatic.com
  • mail.gstatic.com
  • maps.gstatic.com
Cause of concern The domain is used to load images and JavaScript, so users might think that the background activity is caused by adware. However, Gstatic is not a virus and is safe
Resolution If you are seeing intrusive pop-ups, experiencing redirects on all sites that you visit and your browser is slow, scan your computer with Reimage Reimage Cleaner to check for adware

However, some users were concerned that some of its subdomains, such as csi.gstatic.com are not used for static content delivery but instead for internal logging of some sort, similarly to Google Analytics. In such cases, users might wait for up to 30 seconds to get to the content they intended to.

However, you should be aware that Google practices information gathering, and it is clearly stated in its Privacy Policy:

We collect information about the apps, browsers, and devices you use to access Google services, which helps us provide features like automatic product updates and dimming your screen if your battery runs low.

The tracked data includes:

  • Unique identifiers;
  • Browser type and settings;
  • Device type and settings;
  • Phone number;
  • IP, ISP;
  • Purchase activity;
  • Watched videos;

Information tracking has become an enormous issue in the past years which prompted of sanctions like GDPR[2] implementation – set of rules established by European Union giving consumers more control on who, how and when uses their information, which is a good thing.

Therefore, Gstatic might have something to do with information gathering, and it might be used for marketing purposes. Nevertheless, you agree to the Privacy Policy and Terms of Service when using Google's services, so nothing can be done about that.

Many sites might claim that Gstatic is a virus, which is not the case at all. The information is not based on proper research, and developers of such sites seek traffic based on the fact that users are concerned about suspicious activity on their browsers and looking for Gstatic removal options.

Technically, you can not remove Gstatic from your browser, as it is a domain that is used by Google and the site developer to make the browsing more efficient. Nevertheless, if, along with the occasional appearance of Gstatic domain, you are constantly being redirected to potentially dangerous sites (like phishing, porn, tech support scam), there is a chance your machine is infected with adware.

If you are concerned, we highly recommend you scan your computer for unwanted programs and malware using anti-virus software, such as Reimage Reimage Cleaner .

Gstatic virus
Gstatic is a domain that belongs to Google and is safe - it is not a virus

Avoid unwanted programs by being careful online

As we previously stated multiple times, Gstatic is not a potentially unwanted program or malware – it is a domain operated by Google. If you see any pop-ups from your anti-virus program, it means that it is a false positive and you should make an exception for the entry.

However, you are dealing with adware if it redirects you to suspicious domains, spawns advertisements on all sites that you visit, slows down the browser, changes the settings Chrome, Safari, Firefox, or another browser, etc. To avoid such unwanted applications, you need to watch out for bundled software that is downloaded from third-party sites.

Software bundling is a lucrative method to earn money, and adware, browser hijacker,[3] scareware[4] and other dodgy-app developers use this technique often. It is a multi-million business worldwide. Unfortunately, those who are less computer savvy and do not know much about this business tend to skip essential steps and inject their machines with unwanted software.

Yes, users themselves agree to install potentially unwanted programs. To be exact, they are tricked into doing it; however, technically they conform to the installation. Damon McCoy, a professor of computer science and engineering at NYU Tandon School of Engineering noted[5] the following:

Buried in the text that nobody reads is information about the bundle of unwanted software programs in the package you're about to download.

Therefore, unwanted applications hide under terms and conditions, which, unfortunately, are rarely read. Thus, to avoid such trickery, you should be aware that Recommended or Default installation settings will rarely let you view the full list of programs about to be installed on the system.

Instead, you should opt for Advanced or Custom installation mode and remove all the pre-ticked tick marks next to add-ons, browser extensions, and other unwanted programs.

You cannot get rid of Gstatic, although you should terminate unwanted programs

Gstatic removal is something that is not possible – you will sometimes be redirected to one of its subdomains. However, if your device is infected with adware, you should get rid of the pest as soon as possible.

As we mentioned above, the adware can inject multiple components into the targeted machine, or hide under legitimate names that may be difficult to distinguish from legitimate ones. Thus, we highly advise users to scan their devices with anti-malware software.

If you indeed find that your device is infected with a PUP or malware, you should immediately delete all threats and also reset all the installed browsers, as we explain below. Remember, you can't remove Gstatic ads or redirects, but you should definitely take care of adware, as it can compromise online privacy and result in an unpleasant web browsing experience.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Gstatic, follow these steps:

Delete Gstatic from Windows systems

To delete potentially unwanted programs from Windows operating systems, follow these instructions:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Gstatic and related programs
    Here, look for Gstatic or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Uninstall Gstatic from Mac OS X system

To uninstall the PUPs from Mac, follow this guide:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Gstatic or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase Gstatic from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Gstatic and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Gstatic removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove Gstatic from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Gstatic should be removed from your Microsoft Edge browser.

Get rid of Gstatic from Mozilla Firefox (FF)

You need to reset Mozilla Firefox manually in the following way:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Gstatic and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Gstatic removal. Click on 'Reset Firefox' button for a couple of times

Eliminate Gstatic from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Gstatic and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Gstatic removal. Click on 'Reset' button to complete your removal

Delete Gstatic from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Gstatic or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Gstatic removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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References

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