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Remove (Free Guide) - updated Jan 2020

removal by Gabriel E. Hall - - | Type: System tools is a website that users get redirected to if they have ad-blocking app installed on their browsers is a domain that users encounter due to changed policies of AOL and Yahoo if they have ad-block enabled

Questions about is a domain that users are redirected to while trying to reach their inbox of webmail accounts – typically, AOL email. As evident, many users who use ad-blocking apps like Ublock or AdBlock experienced the issue. Due to suspicious redirects occurring when trying to reach their email on Google Chrome, Safari, Mozilla Firefox, or Internet Explorer, users presumed that the activity must have something to do with Guce Advertising virus and browser hijacking. So, what is Guce Advertising error and how to fix it?

Type Browser redirect
Causes issues with, AOL Mail 
Elimination Disable ad-block, enable a cookie related to AOL Guce Advertising, or add to trusted sites list

The truth is, Guce Advertising is a part of a large advertising network called Oath, a combined company of AOL and Yahoo, which is a part of Verizon, an American telecommunications company.[1] Users are experiencing issues with AOL email because of the ad-blocker enabled,[2] as, due to changes within the companies, a unified ToS and Privacy Policies were created. In order to comply with the law, users need to accept these terms before using the site, i.e., AOL email. Nevertheless, there are also other ways to remove Guce Advertising – check the bottom section of the article for more details.

As evident, many users treat as malicious, as it redirects their browsers and prevents them from accessing their emails. In some cases, users also reported to receive an error which reads:

This site can’t be reached / took too long to respond.

While is not malicious and has nothing to do with computer or browser infections, those who experience the following symptoms might, in fact, have a potentially unwanted program[3] installed on their machines:

  • Redirects lead to suspicious websites
  • Advertising banners, pop-ups, in-text links, flashing windows and other ads appear on all visited sites
  • Homepage, new tab address and the search engine altered
  • Search results are filled with sponsored links
  • Suspicious extensions and add-ons installed on the browser without permission, etc. is a website that users get redirected to when they are trying to connect to AOL email

Thus, if you are constantly experiencing suspicious browser behavior, we highly advise you scan your machine with anti-malware software just to be sure there are no computer threats that hijacked your browser. Additionally, experts recommend scanning the computer with PC repair tools such as Reimage Reimage Cleaner Intego and also reset the installed browsers. Note that Guce Advertising removal consists of completely different actions – you can find them below.

There are several methods to fix AOL Guce Advertising error and redirects

If you have no adware or malware installed on your system, anti-virus will not remove from your browsers. However, you will still won't be able to access your AOL email, which is a huge problem for a lot of users.

Below you will find methods that helped users to perform Guce advertising removal.

Disable ad-block

Many users are employing ad-block to stop unwanted pop-ups, deals, banners, offers, coupons, and other annoying content that can be found on many websites. However, ad-block sometimes also breaks certain elements of the web page or results in unexpected browser behavior (such as redirects). Thus, disable/pause your ad-blocker extension or add Guce Advertising into exceptions list.

Note that ad-blocker is a great security measure and is recommended to use at all times, so do not forget to re-enable it once the problem with Guce Advertising is fixed.

Load the missing cookie to your web browser

Because AOL Guce Advertising cannot load because of a missing cookie, you might try to load it yourself to bypass the error. Thus, visit the following webpage (wait for the page to load completely), and then pick the Check Mail option. This should solve the problem, and you should be able to access your AOL email once again.

Add to trusted sites list 

This option helped many users to get rid of and redirects. Follow these steps on Windows machines:

  • Type in Internet options into Windows search and hit Enter
  • Pick Security tab at the top of the Properties window
  • Press on the first zone – Internet – once
  • At the bottom, click on Reset all zones to default level how to removeAccess Internet Options
  • Now select Trusted sites option in the zone area
  • Click on Sites
  • Add or/and and press Add Add to trusted sites listAdd to trusted sites list
  • Close everything, and restart your browser

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove, follow these steps:

Remove from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Eliminate from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Remove from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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