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Here Is Your Fax Email virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Spam tools

Here Is Your Fax Email virus is a malspam campaign which is used to distribute Hancitor Trojan horse

Here Is Your Fax Email virus image
Here Is Your Fax Email is a virus which is designed to distribute Trojan horses through malicious spam emails.

Here Is Your Fax Email virus is a malicious spam email campaign which impersonates a legitimate HelloFax company to trick users into installing Hancitor Trojan horse on their systems. Users receive a deceptive electronic letter prompting to download the so-called fax. Keep in mind that the malware[1] comes as a Microsoft Office document which is designed to infiltrate the system with a dangerous cyber threat.

Name Here Is Your Fax Email virus 
Type Spam tools
Danger level High. Opens paths for malicious programs
Used to spread Hancitor Trojan
Impersonates HelloFax company
Symptoms Users receive an innocent-looking email which encourages to download a Microsoft Office document with malicious macros
Removal You can get rid of Here Is Your Fax Email virus with Reimage or another robust antivirus

Once users receive an email from Here Is Your Fax Email virus, it includes the following message:

Subject: HelloFax, Here is Your Fax

HELLOWFAX
The quickest way to sign and send faxes online
Dear Client,

You have received a Fax

Date/Time
Number of pages: 4
Reference ID: TSH657448K.

[Download Fax]

Thanks for going paper-less!
– HelloFax Community

Be aware that despite the claims that this email came from a legitimate company, HelloFax is not related to it in any way. Impersonating well-known brands or firms is a common social engineering[2] tactic which is widely employed by cybercriminals. This method helps the attackers to trick their victims into manually downloading a malicious attachment by Here Is Your Fax Email virus on their systems.

Once the user clicks on the “Download Fax” button, the Microsoft Office document is downloaded on the computer. The person is encouraged to enable macros in order to see the content of the file. However, this is a scam, and you should never fall for the tricks of Here Is Your Fax Email virus. 

Keep in mind that if you enable malicious macros, Here Is Your Fax Email virus will infiltrate the system with Hancitor Trojan which can perform numerous potentially dangerous actions on your computer, including the following:

  • Recording keystrokes;
  • Taking desktop screenshots;
  • Providing remote access to the computer;
  • Installing more malicious programs.

Therefore, if you have received a deceptive message by Here Is Your Fax Email virus, you should take appropriate actions immediately. Experts note that trojan horses can remain undetectable for long periods of time. Likewise, you should get a professional antivirus to detect and remove Here Is Your Fax Email virus from your PC. 

Even if you haven't downloaded a malicious Microsoft document, you should be prepared for Here Is Your Fax Email virus removal. According to the researchers, not only clicking on the content of the spam email but also opening it might be potentially dangerous to your system. Thus, use Reimage for an extra layer of security. 

Ways to identify a malicious spam email

Deceptive electronic letters are designed to look exceptionally legitimate and convincing. For that, cybercriminals use many effective social engineering tactics. One of them is disguising an attempt to infiltrate malware as an impeccable service by a well-known company or even governmental institution. 

Users receive spam emails which supposedly deliver invoices, shopping receipts or urges to update account details. Additionally, the message includes a PDF or JPG document and users are prompted to open it for more information. This is the point where the computer is infected with a malicious program if the attachment is opened. 

Therefore, it is essential to ensure that the email is coming from a legitimate source. In case you have any doubts, you can always contact the company directly and ask to verify the message. Also, refrain from opening any electronic letters from people you do not know. 

Furthermore, the majority of the spam emails include spelling and grammar mistakes in the subject line or the content itself. This is one of the most significant indicators which shows that there is something shady about the message. If you want to make sure that the email or its attachment if malware-free, you can always upload the file to the reliable virus scanner and check for any cyber threats.

Get rid of Here Is Your Fax Email virus easily

If you keep receiving spam emails and want to remove Here Is Your Fax Email virus, you can complete this by downloading and installing a reputable antivirus. Make sure that you get security tools from authorized developers as there are numerous fake applications promoted by online scammers. 

Researchers[3] recommend using Reimage, Malwarebytes, or Plumbytes Anti-MalwareNorton Internet Security for Here Is Your Fax Email virus removal. The same way applies if you have already accidentally installed Hancitor Trojan. Keep in mind that you might need to reboot your system into Safe Mode. For that, check the guidelines below. 

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To remove Here Is Your Fax Email virus, follow these steps:

Remove Here Is Your Fax Email using Safe Mode with Networking

Explaining how to boot the computer into Safe Mode with Command Prompt:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Here Is Your Fax Email

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Here Is Your Fax Email removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Here Is Your Fax Email using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Here Is Your Fax Email. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Here Is Your Fax Email removal is performed successfully.

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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