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INFOWAIT ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

INFOWAIT ransomware is a data-locking virus that encrypts personal files and marks them using .INFOWAIT file extension

INFOWAIT ransomware
INFOWAIT ransomware is a cryptovirus that demands $290 in Bitcoin for encrypted users' data.
INFOWAIT ransomware is a cryptovirus that uses RSA-2048 encryption[1] algorithm for the code changing process. However, this is not the process that the ransomware attack starts with. After the infiltration, this virus scans the system and tries to find personal details about the user stored on the device. This is a virus that belongs to DATASTOP ransomware family and almost identical to previous versions. When ransomware is done with additional system changes it encodes various files like documents or photos and even databases. Then ransomware marks already encrypted data and generates a ransom file named !readme.txt that contains ransom message and the demand of $290 of Bitcoin[2] for locked files.

Name INFOWAIT ransomware
Type  Cryptovirus
Related  DATASTOP ransomware
File extension  .INFOWAIT
Ransom note  !readme.txt
Ransom amount  $290 in Bitcoin
Contact email  savefiles©india.com
Encryption method  RSA-2048
Elimination Use Malwarebytes Malwarebytes and remove INFOWAIT ransomware 

INFOWAIT ransomware virus starts with changing the parts of the system by corrupting files, adding new or altering Windows Registry keys. All these changes are made to make sure the virus is persistent and running on the system without any disturbance.

This cyber threat makes changes on the system immediately after infiltration. INFOWAIT ransomware adds files in the following directories:

  • %AppData%
  • %Local%
  • %LocalLow%
  • %Roaming%
  • %Temp%

When INFOWAIT ransomware is done with its changes and data encryption process the ransom note is formed in a text file that informs the user about the initial changes and procedures. The message encourages people to contact cybercriminals, but we do not recommend doing so because it may lead to more severe damage to the device or even permanent data or money loss.

The ransom message formed by INFOWAIT ransomware contains a short message and contact email of hackers, ransom amount. The ransom note reads the following:

Your databases, files, photos, documents and other important files are encrypted and have the extension: .INFOWAIT
The only method of recovering files is to purchase an decrypt software and unique private key.
After purchase you will start decrypt software, enter your unique private key and it will decrypt all your data.
Only we can give you this key and only we can recover your files.
You need to contact us by e-mail BM-2chnzj9ovn5qu2MnNMK4j3quuXBKo4h©bitmessage.ch send us your personal ID and wait for further instructions.
For you to be sure, that we can decrypt your files – you can send us a 1-3 any not very big encrypted files and we will send you back it in a original form FREE.
Price for decryption $290 if you contact us first 72 hours.
E-mail address to contact us:
BM-2chnzj9ovn5qu2MerK4j3quuXBKo4h©bitmessage.ch
Reserve e-mail address to contact us:
savefiles©india.com
Your personal id: {ID HERE} 

You need to remove INFOWAIT ransomware as any other cyber threat, and you should do so quickly after noticing any changes to the system or encrypted files. You can do so with tools like Malwarebytes Malwarebytes because these anti-malware programs can easily detect[3] cyber threats and delete them from the device.

However, INFOWAIT ransomware is especially crucial if you want to recover files encrypted by this threat. Various experts[4] encourage people employing automatic virus termination tools and then using data backups to restore files lost due to the malware infection. 

Avoid opening attachments from emails you were not expecting to get

The most common method of spreading malware of this type is spam email campaigns, during such emails can be sent to a large number of users all over the world and this way the malicious script is distributed. Spam emails contain file attachments that may look legitimate and safe because of the common document format.

However, most of MS Word or Excel files that come from these email campaigns contain malicious macros and can infect the device with ransomware directly or infiltrate ransomware spreading trojans and their malicious script on the system. The minute you download and open this document on the device, your PC gets infected.

Also, spam emails may contain PDF files with downloading links or the email itself has a short hyperlink to a suspicious website or initiates the direct download. You can check these links or file attachments online before clicking or downloading on the computer.

Also, avoid opening emails from questionable senders and remember that emails with subjects “financial information” and “order” or “receipt” from the service you don't use can be set to spread malware. 

Terminate INFOWAIT ransomware and make sure the system is clear from malware

To remove INFOWAIT ransomware and clean the system further, you need to employ professional anti-malware tools and scan the system thoroughly. Reimage, Malwarebytes MalwarebytesCombo Cleaner and Plumbytes Anti-MalwareMalwarebytes Malwarebytes can work for the process and clean the device while eliminating the virus damage. You can also use antivirus program of your choice but make sure to choose the reputable source.

Automatic INFOWAIT ransomware removal gives you an advantage because it cleans the system thoroughly and eliminates possible threats or virus damage. Keep these anti-malware tools on the system and up-to-date, so your device can be thoroughly cleaned more occasionally. 

INFOWAIT ransomware virus can be quite persistent and even disable some functions of your antivirus program. For this reason and additional changes on the system, you need to enter the Safe Mode with Networking before the full system scan. You can follow our guide below for this and also try data recovery methods listed there. 

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove INFOWAIT virus, follow these steps:

Remove INFOWAIT using Safe Mode with Networking

INFOWAIT ransomware virus may affect the functionality of your antivirus program, so reboot the PC in Safe Mode with Networking and then scan the system fully

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove INFOWAIT

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete INFOWAIT removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove INFOWAIT using System Restore

If you want to remove INFOWAIT ransomware completely, you should try System Restore feature and recover the system to a previous state

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of INFOWAIT. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that INFOWAIT removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove INFOWAIT from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by INFOWAIT, you can use several methods to restore them:

Data Recovery Pro is an alternative for file backups

Data Recovery Pro helps with encrypted files and recovers accidentally deleted data

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by INFOWAIT ransomware;
  • Restore them.

Try Windows Previous Versions feature on your device after INFOWAIT ransomware encryption

You can employ System Restore and then recover data using Windows Previous Versions

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer restores data that got encrypted

However, you can only use ShadowExplorer if Shadow Volume Copies were left untouched

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption tool is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from INFOWAIT and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References