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Remove virus (Virus Removal Guide) - Tutorial

removal by Olivia Morelli - - | Type: Browser hijacker

Analysis of the virus — a website that lures people with a virtual version of popular toy

The picture of is a website that promotes an online Fidget Spinner app, introducing it as “the #1 fidget spinner for your browser!”. [1] Developers of this Google Chrome browser extension proudly say that it’s the best fidget spinner app that you might find online. However, this app might enter the system without asking your direct permission – bundled with freeware. 

Ability to enter the system silently is only one of many other negative features of this potentially unwanted program. iSpinner virus. Although the suspicious application possess features of adware and browser hijacker; it is mostly categorized as a hijacker.

After the installation iSpinner extension might cause these unpleasant experiences:

  • alter browser’s settings;
  • frequently redirect to;
  • redirect to promotional websites;
  • deliver aggressive pop-ups;
  • display various shopping offers;
  • turn text into hyperlinks (make in-text ads);
  • collect non-personally identifiable information.

Currently, millions of people In America, United Kingdom, Germany [2] and other countries are infected with the Spinner virus in real and virtual life.[3] Thus, there’s no surprise that instances of Spinner apps used as bait emerge more often. One of the purposes of this cyber infection is sales promotion of fidget spinners.

However, the installation of this online toy will increase the number of ads on your browser. You might find numerous discount coupons, offers to install various programs and even fake security alerts. However, clicking the commercial content is not recommended.

Undoubtedly, developers of the free application profit from online advertising. However, they barely pay attention to commercial content delivered to the users. You might be offered fake shopping offers or suggested to click ads that redirect to potentially dangerous websites. Thus, if you do not want to suffer from cyber criminals, you should remove

Of course, if you haven’t installed this extension yet, and you’re looking for the advice, probably you can get a feeling that we do not recommend downloading it. At the bottom of the official website, you will find an important statement”:

Please read carfully: By clicking 'DOWNLOAD NOW' you agree to the Terms of use and Privacy policy and change Chrome's Default Search.

Once you install this tool, your current Chrome’s homepage and the search engine will be modified. The biggest problem is that new search tool might be capable of altering search results. Nevertheless, it may use a database of legitimate search provider; this should not trick you into believing that it’s worth trusting.

Just like ads, these links might also lead to a high-risk website where your PC might be infected with malware or crooks succeed to swindle sensitive information about you.

The image of virus virus is a Chrome extension that alters browser's settings and changes default search engine after the installation.

Despite grammar mistakes, we want still to compliment developers that they provide Terms of use and Privacy Policy on and stress the importance of reading them. These documents contain important information related to user’s privacy. Thus, according to the Privacy Policy, this browser extension collects non-personally identifiable information such as:

  • technical information about the device, operating system, and web browser;
  • clicks;
  • visited pages;
  • time spent on websites;
  • search logs;
IP address,
  • internet service provider;
  • etc.

Usually, aggregated details are necessary for building user’s profile that allows displaying targeted ads. Such ads are based on your interests, and advertisers hope that you will be willing to click them more. However, aggregated details might be shared with third-parties. Thus, you might be soon flooded with so much commercial content that you won’t be able to browse the web normally.

Thus, if you do not want to be used as an advertising tool, then removal should become your priority. We suggest completing this task with Reimage.

PUP distribution methods

There are three main ways how iSpinner software spreads:

  • the official website;
  • Google Chrome store;
  • software bundles.

While the first two distribution methods are clear, the third one might seem a little mysterious.

The hijacker might be added as an optional component in software packages. It might be any program that you download from file-sharing sites or P2P networks. Bundling is a common distribution method for PUPs. Thus, you need to learn to install programs correctly.

In order to avoid hijack and other undesired apps, you have to always select “Advanced” or “Custom” installation settings. Once installation wizard shows the list of offered third-party apps, unmark all entries and continue.

Meanwhile, “Basic” or “Recommended” settings do not have this feature. Thus, all additional programs are installed together with the primary program.

Detailed instructions to removal removal can be performed either manually or automatically. We recommend the second option because relying on security program helps to delete all virus-related entries within few minutes.

However, if you do not want to use additional software for the elimination, you can get rid of the threat manually. If you installed this extension yourself, it should be enough to remove it from the browser.

If it sneaked in a software bundle, you have to put more effort in order to remove virus entirely. The instructions below will show you how to locate and delete hijacker-related entries.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems

If this annoying cyber parasite has infected your Windows PC, please follow the instructions below to get rid of it entirely.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Remove from Mac OS X system

iSpinner malware is also compatible with Mac OS X, thus you should know how what's the best way to approach the virus when it infects your Mac computer. Below you will find instructions illustrating the elimination procedure.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Erase from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of virus from Microsoft Edge

When eliminating the fidget spinner PUP from your PC, do not forget to clean up your browser. Uninstall the extension as well as any other suspicious apps from the browser extension list and reset your browser.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Eliminate from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

In the list of Chrome's extensions, look up for iSpinner and remove it. If you see other unknown extensions or plugins, uninstall them as well. We also recommend resetting the browser in order to delete tracking cookies.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

In order to remove the unwanted PUP from your browser, you should  

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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