virus (Removal Guide) - Jul 2017 update virus Removal Guide

What is virus? and are typical browser hijackers

The example of (also known as is a suspicious search engine that is closely related to another browser hijacker which has initiated lots of discussions.[1] These two domain names provide almost identical service. The only difference is their appearance which changes from blue to while color.

This potentially unwanted program (PUP) can get inside the computer bundled with freeware or shareware and alter browser’s settings. As a result, users will find this suspicious search engine set as their homepage. The main page of Mysearch24 virus includes links to social networks, video streaming platforms, news websites and online shops.

However, the most important information is hidden under two links at the bottom of the page. Yes, we are talking about Terms of Use and Privacy Policy[2]. You should know that Mysearch24 collects personal and anonymous information. Such data includes user’s name, email and home addresses, phone number, browsing history and habits. Hijacker’s ability to track personally identifiable information might be dangerous and lead you to privacy-related issues.

In addition, the Privacy Policy reveals that aggregated data is shared with authorized service providers and business partners. Usually, these partners are advertising networks, and you might be flooded with commercial content. However, you can never be sure whether your home address or phone number won’t be shared with criminals.

Thus, if this search tool appeared on your browser, you should run a full system scan with FortectIntego or another reputable anti-malware program. It’s the quickest way to remove Mysearch24 together with its components.

Additional uses of this hijacker

Apart from tracking data, the so-called virus can also put your computer at risk. As we have mentioned at the beginning, this search tool is related to another hijacker. When you type necessary search keyword and press enter, it redirects to Nova Rambler results page.

The biggest threat here is that some of the results may lead to the potentially dangerous websites. It happens because such search engines are always designed in a way that they can alter search results and include sponsored links. When users are tricked to click on a third-party link, developers generate revenue for boosting traffic to a particular website.

Meanwhile, users can suffer from dangerous redirect tendencies that could end up on phishing or malicious tech support scam websites. Besides you might end up on an Internet site that has been created to spread malware.

Apart from delivering questionable links, the hijacker might also deliver misleading ads and alerts. For example, when we were analyzing this program, the main page included a fake video player that tried to connect. However, within few seconds, it informed about streaming error and asked to update software from the provided link. We want to point out that clicking on such links and downloading unknown updates might lead to the installation of ransomware, Trojan or other malware. Thus, you should never do it!

Therefore, using this tool might have negative consequences. Not only you might suffer from some online crime, but also become a victim in the real world. Revealing your private details, such as home address, can easily end up with robbed house. However, it’s not the worst scenario. Some shady people might be interested in stealing your identity[3] as well. Thus, you should not hesitate and perform Mysearch24 removal. It’s the only way to stay safe.

The image of collects perosnally identifiable information about the users and shares such data with third-parties.

Browser hijacker travels as an optional component in the software packages

You can notice the hijack of your system right after you download software from the unknown online sources and rely on Quick/Recommended installation settings. PUPs are usually distributed as optional components in the software packages. Thus, whenever you install a new program, you have to make sure that you are installing a single program. In order to do that you need to install new software under Advanced/Custom settings. This configuration reveals the list of optional programs and allows rejecting their installation. One of the steps might include pre-selected agreement to make or other unknown search provider your default homepage address. Thus, you must untick this option, as well as other third-party programs that might be offered to install too.

Removal of the browser hijacker

In order to remove Mysearch24, you need to find and delete all hijacker-related entires. They might be installed on the computer and web browsers. Thus, you need to check programs’ and browser extensions’ list and uninstall all suspicious files or apps. Below you will find instructions that will guide you through this process. However, there’s a simpler Mysearch24 removal option. You can install a reputable anti-malware program and run a full system scan. Your chosen software will clean all hijacker-related components immediately.

You may remove virus damage with a help of FortectIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to fix virus damage using Fortect Intego, submit a question to our support team and provide as much details as possible.
Fortect Intego has a free limited scanner. Fortect Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Fortect, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of virus. Follow these steps

Uninstall from Windows

Manual removal from Windows OS should be started from investigating computer's system. Open the list of programs and look up for suspicious entries. If you find some unknown programs installed, uninstall them. However, if you won't find anything, you should check browser's extensions. Probably, the hijacker arrived as a browser extension.

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

If you need to fix Mac OS C after hijack, you should check the list of Applications and uninstall suspicious entries as shown below.

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

If your Microsoft Edge was infected with hijacker, use steps shown below. Please follow the instructions carefully to prevent any damage on your computer.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

If you need to remove this hijacker from Firefox, open the list of Firefox extensions first. Here you should look for unknown browser extensions, plugins or add-ons. If you find them, uninstall them all. Once you do that, you need to reset your browser in order to remove tracking cookies and other suspicious entries.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

Elimination of the browser hijacker from Google Chrome requires uninstalling unknown extensions and resetting Google Chrome. Once you do that, you will be able to replace with your preferred search engine.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Follow these instructions to delete browser hijacker entirely from the Safari.

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: FortectIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting stealing programs

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.


Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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