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Remove Mysearch24.com virus (Removal Guide) - Jul 2017 update

removal by Lucia Danes - - | Type: Browser hijacker

Mysearch24.com and Search.Mysearch24.com are typical browser hijackers

The example of Mysearch24.com

Mysearch24.com (also known as Search.Mysearch24.com) is a suspicious search engine that is closely related to another browser hijacker Nova.rambler.ru which has initiated lots of discussions.[1] These two domain names provide almost identical service. The only difference is their appearance which changes from blue to while color.

This potentially unwanted program (PUP) can get inside the computer bundled with freeware or shareware and alter browser’s settings. As a result, users will find this suspicious search engine set as their homepage. The main page of Mysearch24 virus includes links to social networks, video streaming platforms, news websites and online shops.

However, the most important information is hidden under two links at the bottom of the page. Yes, we are talking about Terms of Use and Privacy Policy[2]. You should know that Mysearch24 collects personal and anonymous information. Such data includes user’s name, email and home addresses, phone number, browsing history and habits. Hijacker’s ability to track personally identifiable information might be dangerous and lead you to privacy-related issues.

In addition, the Privacy Policy reveals that aggregated data is shared with authorized service providers and business partners. Usually, these partners are advertising networks, and you might be flooded with commercial content. However, you can never be sure whether your home address or phone number won’t be shared with criminals.

Thus, if this search tool appeared on your browser, you should run a full system scan with ReimageIntego or another reputable anti-malware program. It’s the quickest way to remove Mysearch24 together with its components.

Additional uses of this hijacker

Apart from tracking data, the so-called Mysearch24.com virus can also put your computer at risk. As we have mentioned at the beginning, this search tool is related to another hijacker. When you type necessary search keyword and press enter, it redirects to Nova Rambler results page.

The biggest threat here is that some of the results may lead to the potentially dangerous websites. It happens because such search engines are always designed in a way that they can alter search results and include sponsored links. When users are tricked to click on a third-party link, developers generate revenue for boosting traffic to a particular website.

Meanwhile, users can suffer from dangerous redirect tendencies that could end up on phishing or malicious tech support scam websites. Besides you might end up on an Internet site that has been created to spread malware.

Apart from delivering questionable links, the hijacker might also deliver misleading ads and alerts. For example, when we were analyzing this program, the main page included a fake video player that tried to connect. However, within few seconds, it informed about streaming error and asked to update software from the provided link. We want to point out that clicking on such links and downloading unknown updates might lead to the installation of ransomware, Trojan or other malware. Thus, you should never do it!

Therefore, using this tool might have negative consequences. Not only you might suffer from some online crime, but also become a victim in the real world. Revealing your private details, such as home address, can easily end up with robbed house. However, it’s not the worst scenario. Some shady people might be interested in stealing your identity[3] as well. Thus, you should not hesitate and perform Mysearch24 removal. It’s the only way to stay safe.

The image of Mysearch24.com virusMysearch24.com collects perosnally identifiable information about the users and shares such data with third-parties.

Browser hijacker travels as an optional component in the software packages

You can notice the hijack of your system right after you download software from the unknown online sources and rely on Quick/Recommended installation settings. PUPs are usually distributed as optional components in the software packages. Thus, whenever you install a new program, you have to make sure that you are installing a single program. In order to do that you need to install new software under Advanced/Custom settings. This configuration reveals the list of optional programs and allows rejecting their installation. One of the steps might include pre-selected agreement to make Mysearch24.com or other unknown search provider your default homepage address. Thus, you must untick this option, as well as other third-party programs that might be offered to install too.

Removal of the Mysearch24.com browser hijacker

In order to remove Mysearch24, you need to find and delete all hijacker-related entires. They might be installed on the computer and web browsers. Thus, you need to check programs’ and browser extensions’ list and uninstall all suspicious files or apps. Below you will find instructions that will guide you through this process. However, there’s a simpler Mysearch24 removal option. You can install a reputable anti-malware program and run a full system scan. Your chosen software will clean all hijacker-related components immediately.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Mysearch24.com virus, follow these steps:

Erase Mysearch24.com from Windows systems

Manual removal from Windows OS should be started from investigating computer's system. Open the list of programs and look up for suspicious entries. If you find some unknown programs installed, uninstall them. However, if you won't find anything, you should check browser's extensions. Probably, the hijacker arrived as a browser extension.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Mysearch24.com and related programs
    Here, look for Mysearch24.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove Mysearch24.com from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete 'http://isearch.babylon.com...' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Uninstall Mysearch24.com from Mac OS X system

If you need to fix Mac OS C after hijack, you should check the list of Applications and uninstall suspicious entries as shown below.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Mysearch24.com from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Mysearch24.com-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Mysearch24.com, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Mysearch24.com and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Mysearch24.com-related entries.Uninstall from Mac 2

Get rid of Mysearch24.com from Internet Explorer (IE)

Follow the steps below to fix Internet Explorer after the Mysearch24 hijack. You will need to remove suspicious add-ons and reset the browser.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Mysearch24.com and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Mysearch24.com removal.Reset Internet Explorer

Remove Mysearch24.com virus from Microsoft Edge

If your Microsoft Edge was infected with hijacker, use steps shown below. Please follow the instructions carefully to prevent any damage on your computer.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Mysearch24.com-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate Mysearch24.com from Mozilla Firefox (FF)

If you need to remove this hijacker from Firefox, open the list of Firefox extensions first. Here you should look for unknown browser extensions, plugins or add-ons. If you find them, uninstall them all. Once you do that, you need to reset your browser in order to remove tracking cookies and other suspicious entries.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Mysearch24.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Mysearch24.com removal. Click on 'Reset Firefox' button for a couple of times

Delete Mysearch24.com from Google Chrome

Elimination of the browser hijacker from Google Chrome requires uninstalling unknown extensions and resetting Google Chrome. Once you do that, you will be able to replace Mysearch24.com with your preferred search engine.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Mysearch24.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Mysearch24.com removal. Click on 'Reset' button to complete your removal

Erase Mysearch24.com from Safari

Follow these instructions to delete browser hijacker entirely from the Safari.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Mysearch24.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Mysearch24.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Mysearch24.com removal process. Select all options and click on 'Reset' button

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.

 

Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Lucia Danes
Lucia Danes - Virus researcher

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