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Remove virus (Tech Support Scam)

removal by Gabriel E. Hall - - | Type: Browser hijacker

What do I need to know about search? virus can silently install itself on your PC system. Despite the fact that it is a non-malicious program developed by Coinis LTD., it hardly deserves trust because it is designed for monetization purposes only. Once installed, it hijacks all web browsers and adds suspicious browser extension[1] (or possibly a few of them) to major Internet browsers such as Google Chrome or Mozilla Firefox. This extension changes browser’s settings[2] and sets a new homepage and new tab page. It is clear that nobody likes to see changes in their computers done without their knowledge, and that is one of the reasons why we recommend users to remove What is more, it inserts tracking[3] cookies to observe what kind of websites does the victim visit, what does he or she search on the Internet, ads that one clicks and similar data. Another surprising fact that we discovered while browsing through ObiFind’s Privacy Policy page was that ObiFind collects personally identifiable[4] information, for example, name, country, demographic information, telephone number and similar data in case the victim provides it when registering an account with ObiFind. Based on collected data, redirect virus selects targeted sponsored content and displays among regular search results. Sometimes such ad-supported programs display ads in pop-ups or banners, so if you notice them, do not be surprised. virusThis is how a hijacked web browser looks like when virus installs itself on a computer system.

Questions about virus

The reason why we suggest removing this additional application from your computer is that it doesn’t adequately disclose its presence when entering the computer system and also it aims to serve third-party content without checking its quality. It says that it is not responsible for “privacy practices of any such third parties.” If you care about your computer’s safety, we advise you to think about removal already. It can be done with programs like Reimage Reimage Cleaner Intego or Malwarebytes. Using a search engine that cares about revenue making rather than satisfaction of its users is a bad choice – at least in our opinion.

How did I install this potentially unwanted program on my computer? hijack takes place when the user downloads and installs some freeware[5] from the Internet. You must remember that free programs often carry additional attachments that appear to be browser toolbars or applications, which, unfortunately, usually are ad-supported. Nobody likes to receive excessive amounts of advertisements on a daily basis, so we advise you to stay away from programs that deliver them. To protect yourself from adware and browser hijackers, choose Custom or Advanced option at all times when you install new programs on your PC. After selecting one of these options, deselect all “additional third-party programs” recommended to you.

How to uninstall hijacker?

Browser hijackers can be easily uninstalled using anti-spyware or anti-malware programs. Remember that these programs are meant to remove virus and similar ad-supported software as well as critical programs, whereas antivirus software typically aims to eliminate very dangerous viruses only. It goes without saying that we do not want any of spyware or malware programs in our systems. Therefore, we recommend using antivirus and anti-malware programs at once. If you are not looking for those, we suggest trying these removal tips:

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove virus, follow these steps:

Erase from Windows systems

Although you might not notice any obvious ObiFind’s signs in the Control Panel next to all recently installed programs, we suggest you remove all suspicious entries (especially those programs that were installed without your knowledge).

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Uninstall from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of from Mozilla Firefox (FF)

Clear Firefox by uninstalling ObiFind-related extensions. Do it this way:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Eliminate from Google Chrome

Find ObiFind extension in Chrome and eliminate it as shown below.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  1. Kay says:
    February 14th, 2017 at 10:39 am

    I cant remember how i installed Obifind. However, I find this search tool useless! I clearly understand why it kept redirecting me to strange pages. It just wants to make money by redirecting me to affiliate websites!

  2. Ali says:
    February 14th, 2017 at 10:40 am virus showed up in chrome this morning. my kids were playing with computer last evening, so theres no wonder who installed on the system.

  3. Alexandr says:
    February 14th, 2017 at 10:41 am

    I used this search engine for a while, although I didnt like it at all… can I be infected with something now?

  4. Kindghom_88 says:
    February 14th, 2017 at 10:41 am

    thanks – i uninstalled it quite easily 🙂

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