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Remove PC Health Aid virus (Tutorial) - updated Mar 2017

removal by Gabriel E. Hall - - | Type: System tools

PC Health Aid virus – a system optimizer which tries to trick users by displaying fake alerts

PC Health Aid system tool

Questions about PC Health Aid virus

PC Health Aid, created by Comguard Solutions, is a system optimization tool that is categorized as a potentially unwanted program (PUP)[1]. The official website of the program claims that it is “the best PC health tool on earth” that is supposed to accelerate the system speed, stabilize computer’s performance, backup registry, detect and fix various computer issues, and protect data. However, it truly does alerts about various system issues but such messages appear to be false and are used only to scare victims. For “fixing”, PC Health Aid virus offers to purchase the full version of the program. Be careful and do not fall for such tricks. If you want to re-check your computer system, get a reliable anti-malware tool and perform a scan with that program. You should see that there are barely any results similar to those provided by PC Health Aid tool.

Name PC Health Aid
Type System tool
Sub-type PUP
Purpose To convince users to buy the licensed version of the tool
Symptoms You keep seeing pop-ups and alerts related to this program
Distribution Official website, other programs
Prevention Use the Custom/Advanced installation mode only, stay away from rogue sites, download antivirus protection
What to do Install Reimage Reimage Cleaner Intego to scan the system for detecting PUP-related issues

One of the reasons why PC Health Aid system tool has been classified as a PUP is that many antivirus programs detect it as a Trojan[2] or adware.[3] Another reason is related to its distribution method. This tool spreads bundled with other software; thus, it might seem to appear on the computer out of nowhere.

Some good news is that PC Health Aid fake system tool cannot harm the system, but it can certainly cause annoying activities. When installed on the computer, this tool starts scanning the system looking for various errors and issues that need to be fixed. Once it finds, it presents scan results and offers to buy a full version to fix these problems.

PC Health Aid optimizerPC Health Aid is a fake computer optimizer which displays fake alerts to scare users and convince them to buy the licensed version of the program.

Thus, this program has two versions. The free version works as a scanner and is mostly distributed with freeware or shareware. This technique helps to promote the paid version of the program. Finding out about computer-related programs might not be pleasant, and some people might be interested in buying it. Better remove PC Health Aid virus as it will not fix any computer-related problems. We recommend scanning the PC with Reimage Reimage Cleaner Intego

However, if the scan results appeared out of the blue and you haven’t installed this program yourself, you should think twice whether you can rely on this program or not. Though, we do not recommend buying a full version. If you think that you need a PC optimization tool, look for more reliable applications or try other methods to speed up your computer[4] after the PC Health Aid removal.

PC Health Aid virusPC Health Aid is promoted as the "best" PC optimization tool. However, cyber security specialists suggest staying away from it.

Before installing new programs, you should always read the Privacy Policy and EULA to learn what you can expect from it.[5] The most important parts of these documents are data collection and partnership with third-parties. When you decide to install PC Health Aid, you agree that developers collect particular information about you and, in some cases, share aggregated data with third-parties.

The program might collect information such as IP address, the type, and version of the browser and operating system, etc. What is more, they may use tracking cookies to get information about downloaded, installed or uninstalled the software. According to the Privacy Policy, this information might be shared with vendors, consultants, and other service providers. This information is supposed to help to improve their services; however, it might also be used for marketing purposes. 

Fake system tools distribute secretly

According to IT specialists from NoVirus.uk[6], fake system optimization tools have an official website where people can purchase, download and install them. However, it’s not the only one way how such programs might end up on the computers. These type of applications might also be added to the software packages[7] and offered to download as an optional component.

The problem is that the majority of computer users rely on Basic or Standard installation settings when installing freeware or shareware. These settings do not reveal whether you install a package or a single program. Thus, if it was a package, you might encounter not only PC Health Aid hijack but allow other potentially unwanted programs to enter the system.

In order to avoid PUPs, you need to install new programs under Advanced or Custom settings. However, do not rush to click the “Next” button. Slowly and attentively follow each step and look for the list of pre-selected entries. Once you find them, deselect all programs offered to you.

Remove PC Health Aid virus

PC Health Aid optimization programPC Health Aid is an optimization program which causes annoying pop-ups.

You can remove PC Health Aid virus from the computer easily. The simplest method suggests to go to the Programs folder and search for the program. Then, click “Uninstall PC Health Aid” option and wait for the uninstall guide to launch. Furthermore, you can try using expert-suggested anti-malware programs and getting rid of the potentially unwanted program automatically.

After the PC Health Aid removal, we also recommend scanning the computer with a reputable anti-malware program, such as Reimage Reimage Cleaner Intego. This step is extremely important if this program came into your PC bundled with other software. It is possible that other potentially unwanted programs have been installed without your knowledge too. Thus, you need to remove them as well. 

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove PC Health Aid virus, follow these steps:

Delete PC Health Aid from Windows systems

Delete all unwanted components that might have been added by the system tool. Use these instructions for your Windows OS:

To remove PC Health Aid from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to PC Health Aid (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Uninstall PC Health Aid from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove PC Health Aid from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for PC Health Aid-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove PC Health Aid, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to PC Health Aid and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the PC Health Aid-related entries.Uninstall from Mac 2

Eliminate PC Health Aid from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for PC Health Aid and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete PC Health Aid removal.Reset Internet Explorer

Remove PC Health Aid virus from Microsoft Edge

You can clean the Microsoft Edge browser by removing all unwanted components with the help of these guidelines:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the PC Health Aid-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Get rid of PC Health Aid from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to PC Health Aid and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case PC Health Aid did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete PC Health Aid removal.Reset Firefox 2

Erase PC Health Aid from Google Chrome

If you have found any dubious-looking add-ons in your Google Chrome browser, make sure that you get rid of them as soon as possible. Use these steps as guidance:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to PC Health Aid by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the PC Health Aid-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete PC Health Aid removal.Reset Chrome 2

Delete PC Health Aid from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to PC Health Aid and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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References

  1. Jare says:
    March 22nd, 2017 at 7:05 am

    Ive installed the free version of PC Health Aid and I was disappointed that I needed to buy a paid version…

  2. Maya says:
    March 22nd, 2017 at 7:05 am

    Ive installed it accidentally. Fortunately, its not hard to remove!

  3. Tucker says:
    March 22nd, 2017 at 7:06 am

    I was tricked to install PC Health Aid virus too. Shady distribution method, shady…

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