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PC Health Aid virus. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: System tools

PC Health Aid virus – a system optimizer which tries to trick users by displaying fake alerts

PC Health Aid system tool
PC Health Aid is a fake system optimization program which enters the computer via bundling or when users download it from the original website.

Questions about PC Health Aid virus

PC Health Aid, created by Comguard Solutions, is a system optimization tool that is categorized as a potentially unwanted program (PUP)[1]. The official website of the program claims that it is “the best PC health tool on earth” that is supposed to accelerate the system speed, stabilize computer’s performance, backup registry, detect and fix various computer issues, and protect data. However, it truly does alerts about various system issues but such messages appear to be false and are used only to scare victims. For “fixing”, PC Health Aid virus offers to purchase the full version of the program. Be careful and do not fall for such tricks. If you want to re-check your computer system, get a reliable anti-malware tool and perform a scan with that program. You should see that there are barely any results similar to those provided by PC Health Aid tool.

Name PC Health Aid
Type System tool
Sub-type PUP
Purpose To convince users to buy the licensed version of the tool
Symptoms You keep seeing pop-ups and alerts related to this program
Distribution Official website, other programs
Prevention Use the Custom/Advanced installation mode only, stay away from rogue sites, download antivirus protection
What to do Install Reimage to scan the system for detecting PUP-related issues

One of the reasons why PC Health Aid system tool has been classified as a PUP is that many antivirus programs detect it as a Trojan[2] or adware.[3] Another reason is related to its distribution method. This tool spreads bundled with other software; thus, it might seem to appear on the computer out of nowhere.

Some good news is that PC Health Aid fake system tool cannot harm the system, but it can certainly cause annoying activities. When installed on the computer, this tool starts scanning the system looking for various errors and issues that need to be fixed. Once it finds, it presents scan results and offers to buy a full version to fix these problems.

PC Health Aid optimizer
PC Health Aid is a fake computer optimizer which displays fake alerts to scare users and convince them to buy the licensed version of the program.

Thus, this program has two versions. The free version works as a scanner and is mostly distributed with freeware or shareware. This technique helps to promote the paid version of the program. Finding out about computer-related programs might not be pleasant, and some people might be interested in buying it. Better remove PC Health Aid virus as it will not fix any computer-related problems. We recommend scanning the PC with Reimage

However, if the scan results appeared out of the blue and you haven’t installed this program yourself, you should think twice whether you can rely on this program or not. Though, we do not recommend buying a full version. If you think that you need a PC optimization tool, look for more reliable applications or try other methods to speed up your computer[4] after the PC Health Aid removal.

Before installing new programs, you should always read the Privacy Policy and EULA to learn what you can expect from it.[5] The most important parts of these documents are data collection and partnership with third-parties. When you decide to install PC Health Aid, you agree that developers collect particular information about you and, in some cases, share aggregated data with third-parties.

The program might collect information such as IP address, the type, and version of the browser and operating system, etc. What is more, they may use tracking cookies to get information about downloaded, installed or uninstalled the software. According to the Privacy Policy, this information might be shared with vendors, consultants, and other service providers. This information is supposed to help to improve their services; however, it might also be used for marketing purposes. 

Fake system tools distribute secretly

According to IT specialists from NoVirus.uk[6], fake system optimization tools have an official website where people can purchase, download and install them. However, it’s not the only one way how such programs might end up on the computers. These type of applications might also be added to the software packages[7] and offered to download as an optional component.

The problem is that the majority of computer users rely on Basic or Standard installation settings when installing freeware or shareware. These settings do not reveal whether you install a package or a single program. Thus, if it was a package, you might encounter not only PC Health Aid hijack but allow other potentially unwanted programs to enter the system.

In order to avoid PUPs, you need to install new programs under Advanced or Custom settings. However, do not rush to click the “Next” button. Slowly and attentively follow each step and look for the list of pre-selected entries. Once you find them, deselect all programs offered to you.

Remove PC Health Aid virus

PC Health Aid optimization program
PC Health Aid is an optimization program which causes annoying pop-ups.

You can remove PC Health Aid virus from the computer easily. The simplest method suggests to go to the Programs folder and search for the program. Then, click “Uninstall PC Health Aid” option and wait for the uninstall guide to launch. Furthermore, you can try using expert-suggested anti-malware programs and getting rid of the potentially unwanted program automatically.

After the PC Health Aid removal, we also recommend scanning the computer with a reputable anti-malware program, such as Reimage. This step is extremely important if this program came into your PC bundled with other software. It is possible that other potentially unwanted programs have been installed without your knowledge too. Thus, you need to remove them as well. 

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove PC Health Aid virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete PC Health Aid from Windows systems

Delete all unwanted components that might have been added by the system tool. Use these instructions for your Windows OS:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall PC Health Aid and related programs
    Here, look for PC Health Aid or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
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Uninstall PC Health Aid from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for PC Health Aid or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate PC Health Aid from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for PC Health Aid and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete PC Health Aid removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove PC Health Aid virus from Microsoft Edge

You can clean the Microsoft Edge browser by removing all unwanted components with the help of these guidelines:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, PC Health Aid should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of PC Health Aid from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select PC Health Aid and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete PC Health Aid removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase PC Health Aid from Google Chrome

If you have found any dubious-looking add-ons in your Google Chrome browser, make sure that you get rid of them as soon as possible. Use these steps as guidance:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select PC Health Aid and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete PC Health Aid removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete PC Health Aid from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for PC Health Aid or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete PC Health Aid removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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