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Ppam ransomware. How to remove? (Uninstall guide)

removal by Olivia Morelli - - | Type: Ransomware

Ppam ransomware – a crypto virus that demands $700 ransom in Bitcoin for file decryptor

Ppam ransomware
Ppam ransomware is a crypto virus that comes from GlobeImposter family

Ppam ransomware is a dangerous PC infection that locks up users' files and then demands a ransom to be paid for the decryption key. The malware was first spotted in mid-January 2019 and is a variant of the GlobeImposter 2.0 family. The virus usually gets to victims once they open contaminated email attachments, click on unsafe links, do not adequately protect the RDP, download malicious executables, and similar. Once installed, Ppam virus identifies files of interest (mostly pictures, documents, music, videos, etc.), and encrypts[1] them with the help of RSA + RC4/AES ciphers and appends .ppam file extension. It then scatters a Restore-My-Files.txt ransom note into every affected folder, informing the users about what happened to their machine. In order to recover data, users are asked to pay 0.19 Bitcoin, which is worth of $700 for the decryption key.

Name Ppam
Type Ransomware
Family GlobeImposter 2.0
Ciphers RSA + RC4/AES
Ransom note Restore-My-Files.txt
Ransom size 0.19 BTC
Contact fileshelp@cock.lt
Decryptable? No
Elimination Use anti-malware software like Reimage, SpyHunterCombo Cleaner or Malwarebytes Malwarebytes

Before Ppam ransomware encrypts the data, it performs various changes to the infected computer, including:[2]

  • Changes the registry key HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce;
  • Creates and object related to FileZilla (an FTP service);
  • Attempts to delete Shadow Volume Copies;
  • Creates several files in user/program directory;
  • Etc.

All the modifications are needed in order for the virus to run and operate properly. Due to such a complex activity, manual Ppam ransomware removal becomes almost an impossible task for a regular user. Therefore, the use of professional anti-malware software like Reimage, SpyHunterCombo Cleaner or Malwarebytes Malwarebytes is recommended because it can recognize[3] the virus and eliminate it.

Once system modifications are complete, Ppam ransomware locks data and drops a ransom note into each of the affected folder and the desktop which states:

Your files are Encrypted!
For data recovery needs decryptor.
How to buy decryptor:
—————————————————–
1. Download “Tor Browser” from https://www.torproject.org/ and install it.
2. Open this link In the “Tor Browser”
http://huhighwfn4jihtlz.onion/sdlsnhtjwbhr
Note! This link is available via “Tor Browser” only.
————————————————————
Free decryption as guarantee.
Before paying you can send us 2 file for free decryption.
————————————————————
alternate address – http://isb5f7dxc6gjpprt.onion/sdlsnhtjwbhr

As evident, users are sent to a web page that can only be accessed with the help of Tor browser only. Once there, attackers explain that to retrieve the access to their files, they need to pay $700 in Bitcoin into a specified address. Additionally, .Ppam file virus authors offer a free test decryption service, which is very popular among cryptovirus developers because it might give victims a fake sense of security.

Nevertheless, it is all in vain, as bad actors might merely take the money and never send the decryptor. Additionally, it would encourage criminals to make more malware and increase their scale of operation. Therefore, do not contact hackers, remove Ppam ransomware instead and then try alternative file recovery methods.

If you had backups, you would be able to get all your data back. However, if not, then chances of recovery are quite slim. As a last resort, you can try using third-party recovery software – we have a few suggestions below.

Ransomware distribution techniques

Evidently, cybercriminals are usually using multiple distribution methods in order to increase the scale of the attack. It is in their best interest of doing so because more infections mean a higher chance of retrieving ransom. Of course, such actions are entirely illegal and are punishable by low. Unfortunately, tracking down malicious actors proved to be quite difficult, although not impossible.

Because ransomware is one of the most dangerous malware out there, it would be best to reduce the chance of infection to a minimum. Experts[4] recommend the following:

  • Download and install security software with real-time scan feature and keep it updated;
  • Create backups regularly;
  • Beware of spam emails: attachments that ask you to enable macro are most certainly infected, so are the deceptive hyperlinks;
  • Protect RDP connection with a secure password and use a VPN;
  • Avoid downloading cracked or repacked files;
  • Refrain from visiting gambling, porn, file-sharing, or similar high-risk websites;
  • Patch your system and software as soon as updates are released.

Eliminate Ppam ransomware with the help of security application

As we already mentioned above, regular users should never try to remove Ppam ransomware manually, as it is too much complicated of a task. Instead, victims should rely on anti-malware applications that could safely detect and get rid of Ppam virus.

Ppam ransomware removal might be prevented by its functionality. In such a case, you should enter Safe Mode with Networking, as explained below. From there, you can perform a full system scan using Reimage, SpyHunterCombo Cleaner or other security software, as the virus' functionality will be disabled in a secure environment.

Be aware that you have to eliminate the malware before you proceed with file recovery, or backup files will be encrypted as well!

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Ppam virus, follow these steps:

Remove Ppam using Safe Mode with Networking

To remove Ppam ransomware from your PC safely, enter Safe Mode with Networking as follows:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Ppam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Ppam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Ppam using System Restore

System Restore can also be performed in order to secure the machine:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Ppam. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Ppam removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Ppam from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

While no official decryptor is released yet, we do not recommend playing ransom, as you can get scammed and never the what you were promised. Instead, try alternative software that might be able to restore data locked by .ppam file extension.

If your files are encrypted by Ppam, you can use several methods to restore them:

Data Recovery Pro might be able to restore your files

Data Recovery Pro is professional software that was initially designed to recover data that was damaged or accidentally deleted. Nevertheless, it has some success in recovering files affected by ransomware.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Ppam ransomware;
  • Restore them.

By using Windows Previous Versions feature, you might recover some files

This method is only available if you had System Restore feature enabled before the infection occurred.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Make use of ShadowExplorer if the virus did not delete Shadow Volume Copies

As previously mentioned, most ransomware viruses attempt to remove Shadow Volume Copies. However, this process might sometimes fail. In such a case, ShadowExplorer will be able to recover all your data.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No decryptor is available yet

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Ppam and other ransomwares, use a reputable anti-spyware, such as Reimage, SpyHunterCombo Cleaner or Malwarebytes Malwarebytes

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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