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Remove Promorad ransomware (Removal Guide) - Mar 2019 update

removal by Linas Kiguolis - - | Type: Ransomware

Promorad ransomware – a Djvu-related virus which offers a 50% discount for the decryption key

Promorad ransomware

Promorad ransomware is another file locking infection which belongs to the infamous Djvu ransomware. Encryption is the main goal of this sneaky malware. Once installed on the Windows computer,[1] it starts blocking all files that are found and appends the .promorad appendix to each document that remains on the targeted system. After the stealth encryption process, Promorad virus displays the _readme.txt ransom message which belongs to every version of Djvu. The message announces about the locked files and offers a solution – purchasing the decryption tool with a 50% discount from the amount of $980 if contact is shown in 72 hours. Two email addresses are also added to the rogue message:,

Name Promorad
Type Ransomware
Category Malware
OS infected Windows
Extension .promorad, .promorad2
Ransom note _readme.txt
Belongs to Djvu ransomware
Detection Reimage Reimage Cleaner Intego can find malicious payload

Even though Promorad ransomware spreaders include a link of a video as evidence that the decryption tool truly does exist, we recommend not entering that hyperlink as you cannot know what is hidden behind it. Additionally, you should note that all promises that are made by these cybercriminals but be only a scam.

You should avoid any contact with the cyber crooks and consider other options for data recovery. For example, after you remove Promorad virus and detect all malicious content with a tool such as Reimage Reimage Cleaner Intego, you can check some file restoring solutions which we provided below the text and displayed in detailed instructions.

Promorad ransomware might have a wide range of rogue and even damaging features. Some file-encrypting viruses inject suspicious registry entries in the Windows Registry, run malicious processes in the Task Manager section, place hazardous executables in different locations of the computer system.

Continuously, Promorad ransomware might have the ability to erase Shadow Volume Copies of your encrypted data which might be necessary if you will want to restore locked documents on your own. Additionally, postponing the elimination of the cyber infections might relate to the secret installation of other malware. 

Perform the Promorad removal as soon as possible to avoid further damage and clean your Windows machine. Additionally, try STOP decrypter (direct download link) to recover your encrypted files. Finally, prepare your valuable information for similar future attacks that might occur. Purchase a portable USB or use an iCloud server to store all important files and documents, and keep them out of reach from the hackers.

Promorad virusPromorad virus - a ransomware which performs the secret encryption and offers the decryption key in exchange for ransom

Email spam: an easy way to spread malicious payload

According to experts,[2] ransomware viruses are often distributed via rogue content that comes attached to certain email messages. You should always test your email messages before opening them. Make sure that it comes from a known sender and does not include any grammar mistakes. Even better, scan all attachments with reputable anti-malware to check them before opening.

Continuously, ransomware-related infections can sneak into the computer system via secondary sources such as torrent downloading websites. The hazardous payload can come injected into a particular hyperlink or even pop-up ad. Do not click on any questionable-looking content and permanently close all rogue websites that you enter.

Promorad ransomware can be removed automatically only

Ransomware viruses[3] are infections which might leave harmful content all over the system that might be too hard to find and detect for a human eye. Even well-experienced users choose to perform the removal by using only automatical tools. However, before you remove Promorad virus, make sure that you find all damaging files and processes in your computer system. For this purpose, you can try installing software such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner, Malwarebytes.

The Promorad ransomware removal should be carried out with big attention and carefulness. Anti-malware tools should complete this task for you as safe as possible. After the elimination, make sure to reboot your Windows computer system and prepare for the future – store valuable data on remote servers or devices, make sure you take precaution measures seriously and download a strong antivirus program.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Promorad virus, follow these steps:

Remove Promorad using Safe Mode with Networking

Safe Mode with Networking might help you to disable the ransomware virus on your Windows machine. Follow these lines to achieve this goal:/GI]

[GI=method-2]The System Restore feature is suitable for disabling malicious activities. Try this technique by performing these guidelines:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Promorad

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Promorad removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Promorad from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by security experts.

If your files are encrypted by Promorad, you can use several methods to restore them:

Use the Data Recovery Pro tool for file restoring:

Complete each step as shown in the instructing guide in order to achieve the best results possible.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Promorad ransomware;
  • Restore them.

Windows Previous Versions feature might allow getting some data back:

If you have enabled the System Restore function earlier, this method might work.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Use Shadow Explorer for data recovery purposes:

Give this technique a try if the ransomware virus did not touch your files' Shadow Copies.

  • Download Shadow Explorer (;
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Promorad ransomware decryptor has already been released.

Use Promorad decryptor to recover your encrypted data. It is available here.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Promorad and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Linas Kiguolis
Linas Kiguolis - Expert in social media

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