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Qinynore ransomware. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware

Qinynore ransomware is a file-encrypting virus which originates from the infamous Hidden Tear virus

Qinynore ransomware image
Qinynore is a ransomware which demands to pay 400 Euros within 5 hours from the infection or all the encrypted data will be lost permanently.

Qinynore is a ransomware which encrypts all information stored on the targeted computer and demands to pay a ransom of €400. Experts note that this virus is considered to be a new variant of the infamous Hidden Tear ransomware. After file encryption, victims receive YOU_MUST_READ_ME.rtf file as a ransom note, and all encoded documents contain .anonymous extension at the end of the file-name. Additionally, the desktop wallpaper is changed to the picture named LOL.jpg. Hackers claim that people have 5 hours to make the transaction. Otherwise, the files will be lost permanently.

Name Qinynore
Type Ransomware
Precursor Hidden Tear
Danger level High. Makes data unusable
Extension .Anonymous
Ransom note YOU_MUST_READ_ME.rtf
Amount of the ransom €400 in BTC
Distribution Criminals send spam emails with infected attachments to spread the crypto-malware
Removal Reimage can help you fix virus damage after Qinynore elimination

After Qinynore virus infiltrates the system, it starts encoding data. Later, the desktop wallpaper is changed, and victims see the following text on the screen:

WE ARE ANONYMOUS.
WE ARE LEGION.
WE DO NOT FORGET.
WE DO NOT FORGIVE.
EXPECT US.

Furthermore, they are asked to pay a specific amount of money as a ransom to receive Qinynore decryption software. Criminals give 5 hours for people to complete the transaction or the information will be deleted. However, our experts warn that hackers should never be trusted[1]

Usually, once the payment is made they either demand to pay more or never provide the decryption key. Likewise, following the orders of the cyber attackers is not the wisest decision. If you notice files with .anonymous extension[2], you should run a full system scan with a robust antivirus immediately to remove Qinynore ransomware. 

In case you are unable to start Qinynore removal, try booting your computer into Safe Mode first. Instructions showing how to do that are provided below. Additionally, they include decryption methods that may help you recover files with .anonymous extension. For automatic virus damage fix, we suggest using Reimage.

Spam email attachments might carry a payload of the ransomware

According to the experts, the main ransomware distribution source is spam emails. Note that users fail to identify attempts to infect their computers as electronic letters impersonate invoices or shopping receipts from well-known companies. Unfortunately, the innocent-looking attachment might hold the payload of the ransomware and execute it once clicked.

Therefore, you should take precautionary measures and closely monitor your inbox — never open spam emails or their attachments. Be sure to notice the following details which indicate that the email might be malicious:

  • The email address includes random and unnecessary characters;
  • You are urged to click on the link or file as soon as possible;
  • The message contains grammar or spelling mistakes.

Steps to get rid of Qinynore ransomware virus

If your PC is infected with Qinynore ransomware, you should first reboot your computer into Safe Mode. This step is crucial as the virus will block the installation of the antivirus otherwise. Those who are not aware of how to enter Safe Mode can use the guide attached below. 

Then to start Qinynore removal, you must download and install a reliable antivirus program. Experts[3] suggest using Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes to protect your system. You can remove Qinynore virus by running a full system scan. Afterward, check the guidelines below to learn how to recover encoded data. 

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If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
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Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Qinynore virus, follow these steps:

Remove Qinynore using Safe Mode with Networking

First, you should disable the ransomware by booting your computer into Safe Mode with Networking:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove Qinynore

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete Qinynore removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove Qinynore using System Restore

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of Qinynore. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that Qinynore removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove Qinynore from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by Qinynore, you can use several methods to restore them:

Get Data Recovery Pro for help

According to the experts, users might try installing this professional tool to help them retrieve encrypted data. Keep in mind that this software is also useful if you have accidentally deleted important files by yourself.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by Qinynore ransomware;
  • Restore them.

Try using Windows Previous Versions feature

You can take advantage of the inbuilt feature which allows you travelling back in time to recover damaged data. For more details, read the instructions below. Although, this method requires System Restore function to be enabled before ransomware attack.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Install ShadowExplorer to recover files

You can download ShadowExplorer software if the ransomware hasn't deleted Shadow Volume Copies from your system. More information is provided below:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Qinynore decryption software

Even though official Qinynore decryptor is still under development, you can try using original Hidden Tear decryptors:

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from Qinynore and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References