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Remove virus (Removal Guide) - Dec 2017 update

removal by Lucia Danes - - | Type: Browser hijacker

Pollicare is yet another downloader that can hijack your system virus

Pollicare is a downloader that can alter your browser settings and Mac operating system. Besides, it can clutter your iOS with additional spyware[1] and similar potentially unwanted software, such as, without your knowledge. Thanks to these features, the virus was added to the “browser hijacker” category.

It turns out that Pollicare belongs to the same developer as Mogobiggy and Romandos virus. All of them can also sneak into the system unnoticed because it has been actively relying on bundling. When inside your computer, it performs modifications on each of available browsers and makes the discussed URL as a default search engine and a homepage.

Consequently, the victim starts experiencing redirects to this page daily and receives Genieo Yahoo Search results whenever trying to get some important information using search engine.

If you haven’t heard about Genieo (by Genieo innovation, Ltd.), it is a highly annoying content recommendation software that might infiltrate your Mac all of a sudden.[2] It happens without user’s knowledge since the Pollicare employs sneaky distribution techniques to establish itself on victim’s computer. Please pay attention that “Genieo” next to Yahoo search results in the tab name is a warning sign that reveals Genieo’s existence in your computer.

Typically, Genieo injects ads in your search results to earn the money from advertising. These paid search results help the developers of Pollicare generate pay-per-click revenue. The scheme is very simple – by pushing sponsored offers to computer users and redirecting them to predefined sites, they can receive a commission fee.

However, external sites accessed via Pollicare can strongly disappoint the user and what is even worse, pose a threat to one’s security and privacy. No one has time to read Privacy Policies and user reviews online, which means users can face potential risks while exploring Genieo search results.

To prevent these dangers, we strongly advise you not to use the defined search tool and eliminate the browser-hijacking software immediately. For Pollicare removal, consider using Reimage. Besides, if your web browsers are hacked, you are highly recommended to reset your web browser which is affected by this browser hijacker. Otherwise, it will continue redirecting you to sponsored sites. hijack redirect virus is the cause of unwanted problems on Mac. Typically, it causes browser redirects, shows pop-up ads and slows down the entire system.

Distribution of the downloader

The suspicious Pollicate downloader is promoted via suspicious file sharing sites, but experts say[3] that most of the time, it travels in unison with other Mac freeware such as games or system tools that promise to provide outstanding features. Let us provide a fact sheet that explains how potentially unwanted programs sneak into the system unnoticed:

  • The only mistake that guarantees installation of unwanted applications is the need to install new programs as quickly as possible.
  • People forget that information written in fine print is very important. Therefore, if they simply rush through the installation and ignore alternative installation options such as Custom or Advanced, they risk installing unwanted junkware instantly.
  • Do not be afraid of Custom or Advanced installation options. If possible, always customize the installation – it allows you to see extra items added to your download and deselect them to avoid their installation. That is exactly what you need to do in order to delete the described threat from your Mac.
  • Choosing Default or Standard options simply mean choosing installation options that grant installation of every possible extra you do not need in your life. That is the main reason to avoid these installation modes.

Removing and other components from Mac

Can’t stand unwanted redirects and ads appearing on your screen? If so, rush to remove Pollicare virus today. Our experts have prepared comprehensive removal instructions for every computer user – professional or inexperienced. We hope that the provided guide will help you clean your OS X without encountering any problems. When in doubt, speed up Pollicare removal using anti-malware or anti-spyware software.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Erase from Mac OS X system

To remove Pollicare downloader and Genieo virus, follow the provided instructions:

  1. In the Apple menu bar, find Genieo icon and click on it to choose Quit option.
  2. Now, open Finder and enter launchd.conf in the search box. Find the gear icon and choose Show Search Criteria.
  3. Now, select Kind and click Other. In the Select a search attribute window, you have to choose System files setting and select OK.
  4. Find launchd.conf and drag it to Trash.
  5. In the Apple menu bar, press Go. Here, click Go to folder… Use the search box to find the listed folders and files and delete them:
    • /Applications/Genieo

    • /Applications/InstallMac

    • /Applications/Uninstall Genieo
    • /Applications/Uninstall IM

    • ~/Library/Application Support/Genieo/

    • ~/Library/Application Support/com.genieoinnovation.Installer/
    • ~/Library/LaunchAgents/

    • ~/Library/LaunchAgents/com.genieo.completer.update.plist

    • /Library/LaunchAgents/com.genieo.engine.plist

    • /Library/LaunchAgents/com.genieoinnovation.macextension.plist

    • /Library/LaunchAgents/com.genieo.completer.update.plist

    • /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

    • /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
    • /usr/lib/libgenkit.dylib

    • /usr/lib/libgenkitsa.dylib

    • /usr/lib/libimckit.dylib
    • /usr/lib/libimckitsa.dylib

  6. Right-click on Trash bin and choose Empty Trash.
  7. Then follow the instructions provided below to eliminate the remaining Pollicare virus elements.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Eliminate virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Delete from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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