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Search.pollicare.com virus. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Browser hijacker
12

Reasons why you should not ignore Search.pollicare.com redirect issue

Search.pollicare.com virus

Search.pollicare.com is a highly untrustworthy browser hijacker that aims to infect as many Mac computers as possible. It spreads as Pollicare downloader that alters browser settings in all popular web browsers. Beware that the said downloader can clutter your iOS with additional spyware[1] without your knowledge, so it is best to remove Search.pollicare.com virus as soon as possible.

It turns out that Search.pollicare sneaks into victim’s computer unnoticeably and then performs modifications in each of available browsers, making the discussed URL as default homepage and search provider. Consequently, the victim starts experiencing redirects to this page daily and receives Genieo Yahoo Search results whenever trying to get some important information using the provided search engine.

If you haven’t heard about Genieo (by Genieo innovation, Ltd.), it is a highly annoying content recommendation software that might infiltrate your Mac all of a sudden.[2] It happens without user’s knowledge since the dubious software employs sneaky distribution techniques to establish itself on victim’s computer.

Please pay attention that “Genieo” next to Yahoo search results in the tab name is a warning sign that reveals Genieo’s existence in your computer. In addition, the browser becomes a slave of Search.pollicare.com redirect virus, which causes URL redirections and injects Genieo ads into search results. These paid search results help the developers of Pollicare and Genieo generate pay-per-click revenue.

The scheme is very simple – by pushing sponsored offers to computer users and redirecting them to predefined sites, they can receive a commission for promoting these websites.

However, external sites accessed via this search engine can strongly disappoint the user and what is even worse, pose a threat to one’s security and privacy. No one has time to read Privacy Policies and user reviews online, which means users can face potential risks while exploring Genieo search results.

We strongly advise you not to use the defined search tool and eliminate the browser-hijacking software immediately. For Search.pollicare.com removal, consider using Malwarebytes Anti Malware (compatible with Mac).

Distribution of Pollicate downloader

The suspicious Pollicate downloader is promoted via suspicious file sharing sites, but Zondervirus.nl experts say[3] that most of the time, it travels in unison with other Mac freeware such as games or system tools that promise to provide outstanding features. Let us provide a fact sheet that explains how potentially unwanted programs sneak into the system unnoticed:

  • The only mistake that guarantees installation of unwanted applications is the need to install new programs as quickly as possible.
  • People forget that information written in fine print is very important. Therefore, if they simply rush through the installation and ignore alternative installation options such as Custom or Advanced, they risk installing unwanted junkware instantly.
  • Do not be afraid of Custom or Advanced installation options. If possible, always customize the installation – it allows you to see extra items added to your download and deselect them to avoid their installation. That is exactly what you need to do in order to delete the described threat from your Mac.
  • Choosing Default or Standard options simply mean choosing installation options that grant installation of every possible extra you do not need in your life. That is the main reason to avoid these installation modes.

Removing Search.pollicare.com from Mac

Can’t stand unwanted redirects and ads appearing on your screen? If so, rush to remove Search.pollicare.com virus today. Our experts have prepared comprehensive removal instructions for every computer user – professional or inexperienced. We hope that the provided guide will help you clean your OS X without encountering any problems. When in doubt, speed up Search.pollicare.com removal using anti-malware or anti-spyware software.

You can remove Search.pollicare.com automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Search.pollicare.com virus you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Search.pollicare.com virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual Search.pollicare.com virus Removal Guide:

Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Search.pollicare.com from Mac OS X system

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

To remove Pollicare downloader and Genieo virus, follow the provided instructions:

  1. In the Apple menu bar, find Genieo icon and click on it to choose Quit option.
  2. Now, open Finder and enter launchd.conf in the search box. Find the gear icon and choose Show Search Criteria.
  3. Now, select Kind and click Other. In the Select a search attribute window, you have to choose System files setting and select OK.
  4. Find launchd.conf and drag it to Trash.
  5. In the Apple menu bar, press Go. Here, click Go to folder… Use the search box to find the listed folders and files and delete them:
    • /Applications/Genieo

    • /Applications/InstallMac

    • /Applications/Uninstall Genieo
    • /Applications/Uninstall IM Completer.app

    • ~/Library/Application Support/Genieo/

    • ~/Library/Application Support/com.genieoinnovation.Installer/
    • ~/Library/LaunchAgents/com.genieo.completer.download.plist

    • ~/Library/LaunchAgents/com.genieo.completer.update.plist

    • /Library/LaunchAgents/com.genieo.engine.plist

    • /Library/LaunchAgents/com.genieoinnovation.macextension.plist

    • /Library/LaunchAgents/com.genieo.completer.update.plist

    • /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

    • /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
    • /usr/lib/libgenkit.dylib

    • /usr/lib/libgenkitsa.dylib

    • /usr/lib/libimckit.dylib
    • /usr/lib/libimckitsa.dylib

  6. Right-click on Trash bin and choose Empty Trash.
  7. Then follow the instructions provided below to eliminate the remaining Pollicare virus elements.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Search.pollicare.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash.Click on every malicious entry and select 'Move to Trash'
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Search.pollicare.com from Internet Explorer (IE)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Search.pollicare.com and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Search.pollicare.com removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Search.pollicare.com virus from Microsoft Edge

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You need to purchase Full version to remove infections.
More information about Reimage.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Search.pollicare.com should be removed from your Microsoft Edge browser.

Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Search.pollicare.com from Mozilla Firefox (FF)

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Search.pollicare.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Search.pollicare.com removal. Click on 'Reset Firefox' button for a couple of times
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Search.pollicare.com from Google Chrome

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Search.pollicare.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete Search.pollicare.com removal. Click on 'Reset' button to complete your removal
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Search.pollicare.com from Safari

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Search.pollicare.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by Search.pollicare.com, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Search.pollicare.com removal process. Select all options and click on 'Reset' button
After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Search.pollicare.com registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware.

About the author

Lucia Danes
Lucia Danes - Virus researcher

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