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Remove virus (Free Guide) - Chrome, Firefox, IE, Edge

removal by Alice Woods - - | Type: Browser hijacker

What should you know about so-called virus? virus is a Google Chrome extension[1] that allows switching between popular search engines, such as Google, Yahoo or Bing, from the address bar and new tab page. Nevertheless, this application seems useful; it is known as a potentially unwanted program and a browser hijacker[2] because of the distribution methods. Despite the fact that users can download it straight from the official website and Google Store, it also spreads hidden in the software packages. Once browser hijacker gets inside the computer unnoticed, it alters Chrome’s settings. It might replace browser’s homepage, default homepage and new Tab with its own search engine. Developers claim that this tool allows getting reliable information from well-known search providers. However, one of the main problems with suspicious search engines and browser hijackers is that they might be capable of modifying search results. Thus, search results provided by Google or Yahoo, might be “improved” by this tool. It might replace or add sponsored third-party links in the search results. What is more, in the EULA[3] developers reveal that they “may include third party software components and technologies.” Hence, you can never be sure when and how this content might be delivered to you. EULA and Privacy Policy[4] also reveals that developers do not take responsibility for possible threats of the third-party content. Hence, if you do not want to see dangerous links and ads, you should remove from the browser and computer. If it came to your PC in the software bundle, please run a full system scan with Reimage Reimage Cleaner .

Due to the fact that this application is categorized as a browser hijacker, it’s important to mention possible redirect tendencies. In the EULA it is stated that this app might display advertisements and promotions that generate advertising revenue. The problem is that this commercial content might redirect to the websites where your PC might be infected and personal details might be stolen. Nowadays become a victim of cyber crime[5] is simple, and having browser hijacker on the PC increases the risk. Though, removal can prevent from further problems and protect from data collection. In the Privacy Policy developers claim that they do not collect and share personal information about the user. However, some information is still gathered, and in some cases shared with partners, in order to improve services. Though, Privacy Policy does not specify what type of information might be collected. If you consider installing this program, we highly recommend staying away from it. However, if you have already experienced hijack, you should scroll down till the end of the article and learn how to fix your browser.

Questions about virus

The picture of virus virus spreads in a form of browser extension and targets Google Chrome web browser.

Hijacker’s distribution techniques

So-called virus is not powerful enough to spread and infiltrate computers itself. Users might install this tool from the official website. However, this extension is also attached to the software packages. When users install new programs, they are asked to choose between Basic/Quick and Advanced/Custom installation settings. Choosing the first option is a mistake because this installation wizard does not inform about additional downloads and installs all extra components by default. Meanwhile, the second installation mode allows monitoring the process and opting out additional apps.

Remove from the Chrome

If browser hijacker sneaked inside the computer in the software bundle, we strongly recommend scanning the computer with anti-malware/anti-spyware program. Automatic removal assures that all hijacker-related components are eliminated from the system. Additionally, you can try to locate and delete this cyber parasite on your own. Below you will find instructions how to remove from the computer and Google Chrome manually. Besides, we suggest checking all web browsers installed on your PC because hijacker might have installed additional components to them as well.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove virus, follow these steps:

Erase from Windows systems

The instructions below will help you to find and remove browser hijacker from the system. Despite the fact that browser extension is compatible with Google Chrome, we highly suggest checking other web browsers that are installed on your PC as well.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

Follow the guidelines to eliminate browser hijacker from the device. Make sure you remove all hijacker-related components from Mac, Google Chrome and other web browsers.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall from Internet Explorer (IE)

Check Internet Explorer and reset it if necessary by following these instructions:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Delete virus from Microsoft Edge

After hijack, Microsoft Edge might be affected as well. Follow these steps to fix it:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Get rid of from Mozilla Firefox (FF)

If you find some suspicious add-ons or extensions installed to Mozilla Firefox, uninstall them immediately because they might be related to virus. Also, reset browser’s settings by following these steps:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

From the list of Extensions you have to find and click Remove. This extension might also have an icon in the Chrome toolbar. If you see it, right-click on it and choose Remove from Chrome.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari hijacker might be capable of installing third-party plugins, extensions or add-ons to other web browsers as well. Therefore, check Safari, remove all suspicious entries, and reset the settings.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  1. Margareth says:
    March 2nd, 2017 at 8:04 am

    My browser was hijacked after installing video player, I guess.. Ive installed several programs recently, so I am not sure which one was responsible for bringing it inside. Though, I uninstalled all of them, removed the hijacker, and now I am waiting for an inspiration to install those necessary programs again,…

  2. Ron says:
    March 2nd, 2017 at 8:04 am

    Well, it looks reliable.

  3. Thom says:
    March 2nd, 2017 at 8:06 am

    not sure why it is on my browser. is it really so dangerous? i barely look for information, maybe it wont cause me lots of problems..

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