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Remove virus (Chrome, Firefox, IE, Edge) - Removal Guide

removal by Lucia Danes - - | Type: Browser hijacker

Should you trust search engine? virus is a potentially unwanted program (PUP) and a browser hijacker. This program suggests using a search engine and supporting various environmental and social projects. Indeed, the idea of this search engine is beautiful. Developers claim that more than 50% generated revenue goes to particular projects and users can choose which ones they want to support. However, this tool has few negative aspects that gave enough motives for cyber security specialists to call it a PUP. First of all, browser hijacker might spread in the software bundles and infiltrate computers unnoticed. Once installed it might change Chrome, Firefox, and Safari browsers’ settings. As a result, this search engine becomes as the default homepage. However, this search engine might seem entertaining because for each search users get a “drop of the water” which is like virtual money that might be donated to particular projects. Talking about search engine itself, it’s important to mention that it does not use its own search algorithm and uses the database from Google, Yahoo, and Bing. It might give a sense of credibility. However, developers reveal that each search is supported by the relevant commercial links. Thus, when looking for the information, you might click on the sponsored link that may lead not only to the useful website.

Each click on the links or online ads generates advertising based revenue. [1] It’s a natural practice for the online businesses; however, the problem is that you cannot be sure where these third-party links might redirect you. Talking about redirect tendencies, you should know that there’s a risk that you might be redirected to the suspicious or even malicious website.[2] We do not say that all links are dangerous;[3] however, if you decide to use this tool, you should be aware of this possibility. What is more, it is an ad-supported tool that provides lots of commercial content in order to generate revenue. Nevertheless, developers claim that sponsored links are relevant; you cannot be sure about that. If you do not want to browse through altered search results, you should remove from the computer. Nevertheless, the idea of this tool is noble and generous; we want to remind that you can donate to various projects directly. Don’t forget that a half of revenue gets developers. Thus, supporting your preferred projects or organizations directly is more beneficial. If this search engine hijacked your browser, we highly recommend scanning the system with Reimage Reimage Cleaner and performing automatic removal.

Questions about virus virus virus claims to be a reliable search engine that donates more than 50% of the generated revenue to various environmental projects.

How does browser hijackers spread?

The most common way for the browser hijackers to infiltrate the system is “bundling.” This method allows attacking PUP in the software package. Thus, you can find so-called virus added to various freeware and shareware programs. When installing new programs downloaded from the Internet, you should choose reliable sources[4] and right installation options. In order to avoid potentially unwanted programs, you must opt for Custom or Advanced settings. This installation wizard reveals all additional applications that were attached to the primary program. Thus, if you have recently installed a program under Quick, Basic or Recommended settings, you might have experienced hijack. Bear in mind that this installation wizard does not openly disclose about optional apps. Thus, using this setup, you indirectly agree to install all third-party applications or set suspicious search engine as your default one. Thus, next time be more careful. Use advanced setup and opt out all offered programs.

How to remove from the browser?

If this search engine hijacked your browser, we suggest scanning the computer with anti-malware [5] program. It helps to perform automatic removal and also scans the system for other PUPs. Unwanted applications rarely spread alone. Thus, you might be surprised how many suspicious third-party apps were installed on your PC as well. However, if you do not prefer using additional programs, you can remove manually. Below you will instructions how to do it.

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
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Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove virus, follow these steps:

Eliminate from Windows systems

Follow these steps to remove so-called virus from the Windows OS. Don’t forget that you need to check all web browsers that are installed on your PC. There you might find unknown third-party extensions or plugins installed without your knowledge.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Erase from Mac OS X system

It seems that hijacker might affect Mac OS X as well. The guidelines below will help you to remove the virus from the system entirely.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Delete from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of virus from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Uninstall from Mozilla Firefox (FF)

From the list of extensions remove all suspicious entries that might be related to virus. Then, reset Mozilla Firefox in order to set your preferred homepage and default search engine.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Remove from Google Chrome

After hijack, you might find many third-party extensions or plugins installed to Google Chrome. Make sure you uninstall all of them. Then, reset browser’s settings as shown below.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Eliminate from Safari

Attentively look through the list of extensions. If you find some unfamiliar entries, remove them from Safari. What is more, reset browser’s settings with a help of instructions below. This step is necessary to delete the virus entirely.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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  1. Canute says:
    March 22nd, 2017 at 7:08 am

    Oh, this search engine looks so cute and I feel a better person using it… But you made a point that its better to donate organizations and charities directly. Time to get rid of this tool!

  2. Alisha says:
    March 22nd, 2017 at 7:09 am

    I still dont get it. Browsing the web allows donating to charities? Its too simple.

  3. Portia says:
    March 22nd, 2017 at 7:10 am

    This search engine hijacked my browser. I dont care how generous their purpose is, I am glad I removed it. Thanks for the detailed and clear instructions.

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