How to remove Servidoracessobanco ransomware

Servidoracessobanco ransomware infection can end with permanent data loss

Servidoracessobanco ransomware is a file-locking malware that belongs to the Amnesia ransomware family. It uses AES and RSA encryption algorithms^[1] to lock users' personal files, like photos, videos, documents, databases, or others. Such infections can result in permanent data loss if users do not have backups.

The affected files are renamed to a random string with the .servidoracessobanco extension. If a file was previously named picture.jpg, after encryption it could look like picture.jpg.randomstring.servidoracessobanco. The icons also change to white pages so no thumbnails are available. Shortly after the process is done, a ransom note Hello.txt is generated on the machine.

The ransom note

The full Hello.txt ransom note reads as follows:

Hello.

All your files are encrypted and locked.

Further use of the files and your data is not possible.

To access the files you need to decrypt them.

Encryption is done with unique keys by several AES and RSA algorithms.

No third-party program and antiviruses will be able to decrypt your files.

It will only spoil them.

 

Write to this email and you will receive a full consultation.

servidoracessobanco@tutanota.com

servidoracessobanco@gjessmail.com

Or use TOX:

–

Only by contacting this mail and contacts will you be able to decrypt your files and get the necessary keys for decryption.

No one will ever be able to decrypt your files.

This can only be done through the provided and indicated contacts.

The time after decryption is taken into account.

The conditions for decryption will change as the period of treatment after infection increases.

Write anyway, even if you need advice.

Your personal id:

–

Cybercriminals use various intimidation tactics to make victims contact them and send them money as soon as possible without thinking clearly. The ransom amount that Servidoracessobanco ransomware developers want is not specified which means it is most likely negotiated privately. The amount can vary greatly.

We strongly advise against paying the ransom as threat actors cannot be trusted. Many previous ransomware attack victims say that they never received the promised decryption keys^[2] after sending the payment. Besides, they want to get paid in cryptocurrencies, and those transactions are irreversible.

Even though there may be no other way to decrypt locked data without cybercriminals' help, you may be left without your files and your money. By paying, you are also encouraging this malicious activity. In this guide, you will find a third-party recovery tool that helps in some cases.

Protect yourself from ransomware infections

To avoid this happening in the future, users should take matters into their own hands and follow security experts' guidelines. Safe browsing practices are important if you want to keep your system running smoothly. The most common reason people get infected with ransomware is “cracked” software installations. 

Torrent websites^[3] and peer-to-peer file-sharing platforms are the perfect breeding ground for all kinds of malware. It is impossible to know if the packages you are downloading do not contain any malicious files. That is why it is best to only use official web stores and developer websites.

Many people also overlook the importance of keeping the operating system and software updated. Hackers can use software vulnerabilities to deliver their malicious programs. Software developers regularly release security patches that should be installed immediately.

Start the removal process

The important thing to do is to disconnect the affected machine from the local network as we talked about the dangers of that previously. For home users, disconnecting the ethernet cable should do the job. If this happened at your workplace, doing that might be complicated, so we have instructions for corporate environments at the bottom of this post.

If you try to recover your data first, it can result in permanent loss. It can also encrypt your files the second time. It will not stop until you remove the malicious files causing it first. You should not attempt removing the malicious program yourself unless you have experience. Manual removal of ransomware is extremely complicated and is suitable for people with advanced IT skills.

Use anti-malware tools like SpyHunterCombo Cleaner or MalwarebytesMalwarebytes to scan your system. This security software should find all the related files and entries and remove them automatically for you. In some cases, malware does not let you use antivirus in normal mode, so you need to access Safe Mode^[4] and perform a full system scan from there:

Windows 7 / Vista / XP

1. Click Start > Shutdown > Restart > OK.
2. When your computer becomes active, start pressing F8 button (if that does not work, try F2, F12, Del, etc. – it all depends on your motherboard model) multiple times until you see the Advanced Boot Options window.
3. Select Safe Mode with Networking from the list.

Windows 10 / Windows 8

1. Right-click on Start button and select Settings.
   
2. Scroll down to pick Update & Security.
3. On the left side of the window, pick Recovery.
4. Now scroll down to find Advanced Startup section.
5. Click Restart now.
6. Select Troubleshoot.
7. Go to Advanced options.
8. Select Startup Settings.
9. Click Restart.
10. Press 5 or click 5) Enable Safe Mode with Networking.

Repair corrupted system files

Performance, stability, and usability issues, to the point where a full Windows reinstall is required, are nothing unusual after malware infection. These types of viruses can alter the Windows registry database, damage vital bootup, and other sections, delete or corrupt DLL files, etc. Once a system file is damaged by malware, antivirus software cannot fix it.

Manual troubleshooting of such damage is also very complicated and can take a long time. This is why FortectIntego was developed. It can fix a lot of the damage caused by an infection like this. Blue Screen errors, freezes, registry errors, damaged DLLs, etc., can make your computer completely unusable. By using this maintenance tool, you could prevent yourself from having to reinstall WIndows completely.

• Download the application by clicking on the link above
• Click on the ReimageRepair.exe
  
• If User Account Control (UAC) shows up, select Yes
• Press Install and wait till the program finishes the installation process
• The analysis of your machine will begin immediately
• Once complete, check the results – they will be listed in the Summary
• You can now click on each of the issues and fix them manually
• If you see many problems that you find difficult to fix, we recommend you purchase the license and fix them automatically.

Try recovering data with third-party software

Only hackers hold the decryption key, which can unlock your files, so if you did not back them up previously, there is a good chance that you will never get them back. You can try using data recovery software, but keep in mind that third-party programs cannot always decrypt files. Whatever the situation may be, we suggest at least trying this method. Before you proceed, copy the corrupted files and place them in a USB flash drive or another external storage device. And remember – only do this if you have already removed the Servidoracessobanco ransomware.

Before you begin, several pointers are important while dealing with this situation:

• Since the encrypted data on your computer might permanently be damaged by security or data recovery software, you should first make backups of it – use a USB flash drive or another storage.
• Only attempt to recover your files using this method after you perform a scan with anti-malware software.

Install data recovery software

1. Download Data Recovery Pro.
2. Double-click the installer to launch it.
3. Follow on-screen instructions to install the software.
4. As soon as you press Finish, you can use the app.
5. Select Everything or pick individual folders where you want the files to be recovered from.
6. Press Next.
7. At the bottom, enable Deep scan and pick which Disks you want to be scanned.
8. Press Scan and wait till it is complete.
9. You can now pick which folders/files to recover – don't forget you also have the option to search by the file name!
10. Press Recover to retrieve your files.