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SymmyWare ransomware. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Ransomware

SymmyWare ransomware is a file locking virus that asks for $0 ransom payment

SymmyWare ransomware
SymmyWare is a cryptovirus that originates from open-source HiddenTear ransomware

SymmyWare ransomware is a cyber threat that stems from HiddenTear family and was discovered on November 1st, 2018 by independent security researcher GrujaRS.[1] Malware uses AES-128 to encipher data and appends .SYMMYWARE extension to each of the affected files. For example, picture.jpg is transformed into picture.jpg.SYMMYWARE after the encryption procedure. SymmyWare virus then contacts Command and Control server to send crooks decryption key and uploads ransom note SYMMYWARE.txt in return, placing it into each of the affected folders. After establishment, ransomware runs an executable watadminsvc.exe in the background.

Summary
Name  SymmyWare 
Type  Ransomware
Family  HiddenTear
Discovered by  GrujaRS
Encryption algorithm  AES-128
File extension  .SYMMYWARE
Contact email  simmyware@protonmail.ch
Payment  $0 in Bitcoin
Decryptable?  No
Elimination  Use security software like Malwarebytes MalwarebytesCombo Cleaner to eliminate the threat
Optimization  Use Reimage for virus damage removal

Criminals prepare the note in order to inform victims on what to do next, and, this time, it can leave most of the users baffled, as it is unclear what hackers want. They claim that they want victims to pay $0 in Bitcoin, which suggests that the whole scheme was conducted as a prank. However, the infection and encryption are real, so users should not ignore it by any means and remove SymmyWare ransomware from their machines as soon as possible.

SymmyWare ransom note states the following:

All your files was ciphered by Strong algorythm AES-128.
Take your time, no one will be able to decrypt your files without our decryption service.
To decrypt files, pay $ 0 in Bitcoins. If you do not have 0 bitcoins (everyone has it) then go to the site localbitcoins.com and there send to our wallet (which we do not have) and write to the mail simmyware@protonmail.ch to get the key and the decoder.
We advise you not to mess around because you still do not restore their hands.
We've also encrypted all your drives, files on your hard drives and network drives.
AES-128 is the Most reliable military-grade cryptographic algorithm.
There's no way to hack it, not even with a supercomputer.
The file cutter will start in 48 hours.
Don't be stupid and ugly like Patrick.
Any hacking attempts can fuck all of your data and the locker will turn them into pee-pee.
Good luck. Goodbye.
P.S I'm not spreading, and I can't.
P.P.S. The best time to send a letter: after November 25 (while we register the mail), and the fact that we wrote about 48 hours – it was a joke. We do not count down the time until the system is removed.

PC security experts[2] never recommend contacting cybercriminals, even if ask for a ridiculous amount of $0 Bitcoin. Do not trust SymmyWare ransomware authors, as they might send you malware instead of the decryptor, which can result in further compromisation of your device. For example, data-stealing malware can harvest banking details, login information, and other sensitive data.

Virus Total recognizes SymmyWare as:[3]

  • Generic.Ransom.Small.43F2C420
  • Ransom.FileCryptor
  • Trojan.Encoder.10598
  • Mal/Generic-S
  • Ransom_RAMSIL.SM
  • Ransom:Win32/HiddenTear.gen
  • HEUR:Trojan.Win32.Generic, etc.

Therefore, it is vital to use security software that can recognize the threat and block it before it can cause damage. Nevertheless, if you are already infected, scan your machine with security software to perform complete SymmyWare ransomware removal.

After that, you can proceed with file recovery. If you have backups ready, there will be no problems in recovering any of your data. If not, the situation is pretty grim, although you should check our guide for alternative file recovery options when your data is encrypted by SymmyWare ransomware.

After the SymmyWare ransomware elimination, we suggest you use PC repair software Reimage to recover from virus damage.

SymmyWare virus
SymmyWare ransomware is a virus that locks data using AES cipher and ads .SYMMYWARE file extension

Protect yourself from ransomware attacks

Ransomware is one of the most devastating forms of malware, as corrupted files are not retrieved after its elimination. Therefore, there is a high chance of losing photos, images, video, audio, database, and other personal files after the attack. For that reason, the best solution would be not to get infected in the first place.

There are several distribution methods that hackers employ, and, unfortunately, not everybody is aware of them. The most common technique used is the deception, be it contaminated attachments in phishing emails, hacked sites or fake updates. While most of the scams are pretty obvious, some of them can be made professionally, and even those computer-savvy people might get tricked.

Therefore, never let your guard down. Patch your software as soon as updates become available, treat every spam email as potentially malicious, do not trust questionable websites (file-sharing, gambling, porn, etc.), use strong passwords for your accounts, use a VPN, and of course, employ reliable anti-malware tool.

Eliminate SymmyWare ransomware from your device

As we mentioned above, the SymmyWare virus seems to be prepared as a joke, as the ransomware is full of puns and even the payment amount is not listed (you cannot perform $0 transactions!). However, those who cannot access their files due to this, are in trouble and seek SymmyWare removal instructions.

To remove SymmyWare ransomware, you will have to access Safe Mode with Networking, as explained below. This is done to minimize the functionality of malware, as Safe Mode is loaded only with necessary processes and drivers. Then, use Malwarebytes MalwarebytesCombo Cleaner or another reliable anti-virus to thoroughly scan your system. The software will take care of everything automatically, and you will not have to reinstall Windows.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove SymmyWare virus, follow these steps:

Remove SymmyWare using Safe Mode with Networking

To remove SymmyWare virus from your machine, enter Safe Mode with Networking the following way:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove SymmyWare

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete SymmyWare removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove SymmyWare using System Restore

Alternatively, you can use System Restore to stop the malware:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of SymmyWare. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that SymmyWare removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove SymmyWare from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by SymmyWare, you can use several methods to restore them:

Make use of Data Recovery Pro

This tool is made for the file recovery of damaged or otherwise corrupted files. However, it might also help your retrieve data encrypted by SymmyWare malware.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by SymmyWare ransomware;
  • Restore them.

Windows Previous Versions feature can be used to recover files affected by the virus

This option is only available if you had System Restore enabled before the malware attack occurred.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might be the answer

Most of ransomware viruses attempt to remove Shadow Volume Copies upon infiltration. However, sometimes the process fails and the files remain intact. In such a case, use ShadowExplorer and fully recover your data.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from SymmyWare and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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