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Remove virus (Removal Guide) - Virus Removal Instructions

removal by Linas Kiguolis - - | Type: Browser hijacker virus – a questionable search engine that should be avoided virus (alternatively known as The FIRST virus) is a browser hijacker that alters browser’s shortcuts and settings in order to force people to use a suspicious search engine. This search tool has been categorized as a potentially unwanted program (PUP) because it might infiltrate the system silently, modify search results, display commercial content, and track information about the users. The program travels in the software bundles and hijacks web browsers silently. Once a user opens an affected browser, he or she finds this questionable search tool that suggests looking for the information about various products or services. However, the purpose of all browser hijacker is to deliver commercial content, and one of the ways in which sponsored links are delivered is search results. Having does not use a database of any well-known and reliable search provider; thus, authors of the program have the power to alter search results and suggest visiting useless or even harmful sites. Unfortunately, one or another redirect may lead to phishing, tech support or infected websites. Authors of this tool do not provide Terms of Service,[1] EULA[2] or Privacy Policy,[3] so no one can assure that they do not collaborate with shady affiliates who are interested in affecting your device or getting personal information.

The image of virus, or The FIRST, virus is a suspicious search engine that might hijack various web browsers.

Questions about virus

The lack of information how your personal data is treated should stop you from creating an account on as well. Do not provide your email address, phone number and other requires personal details if you value your online privacy. We want to point out that this app works as a marketing tool that generates advertising-based revenue. The more ads you click, the more sponsored sites you visit, the more profits developers earn. However, while developers are counting money, affiliates enjoying increased traffic to their sites, you might be unintentionally browsing through insecure online sources. Thus, if you want to avoid encountering various cyber threats, [4]you should remove from the device immediately. Employ Reimage or other reputable anti-malware program and let it delete this PUP and protect your PC from similar threats in the future. If you are looking for manual removal instructions, please scroll down to the end of the article. You will find them there.

Distribution and installation of the browser hijacker

The FIRST search engine is distributed with the help of bundling.[5] This technique allows adding programs in the software packages and infiltrating the system without user’s knowledge. It happens when a person installs free programs from the Internet under “Quick,” “Recommended” or “Standard” settings. These installation modes do not reveal about third-party applications attached in a bundle. Thus, when you choose these settings, you give indirect permission to install additional apps as well. That’s how hijack might occur. It’s unknown what specific programs are responsible for promoting this search engine; however, you should be careful whenever installing new software. For the installation always chose “Advanced” or “Custom” settings that allow monitoring the process. You may find the list of pre-selected entries or agreements to make or another search engine as your default one. It goes without saying that you need to deselect these items. Many PUPs are distributed in this way; thus, you should get used to installing necessary programs carefully. If you have already installed this suspicious search engine, probably, you are familiar with all unpleasant activities virus may cause. Thus, only correct software installation can prevent these problems. removal guidelines

Our team has prepared illustrated guidelines how to remove virus manually. Have a look at them, and if they seem clear, please follow them attentively. Following the steps below, you need to find and delete hijacker from the computer and web browsers. However, you should also look up for other PUPs that might have been installed on your machine without your permission. However, there’s a quicker way to complete removal – automatic elimination. Using an updated anti-malware program, you need to scan computer’s system. The security tool will find and delete all hijacker-related entries within several minutes.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove virus, follow these steps:

Uninstall from Windows systems browser hijacker might be hiding together with its components in the list of Programs. Thus, open Control Panel and check the list of the installed programs. Delete browser hijacker and other suspicious entries. Then do the same with browser extensions. Don’t forget that you need to take care of web browsers installed on your device; not only the one you use the most.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
  5. Remove from Windows shortcuts
    Right click on the shortcut of Mozilla Firefox and select Properties. Right click on browsers' icon and select 'Properties'
  6. Go to Shortcut tab and look at the Target field. Delete malicious URL that is related to your virus. Select 'Shortcut' tab and delete '' or other suspicious URL

Repeat steps that are given above with all browsers' shortcuts, including Internet Explorer and Google Chrome. Make sure you check all locations of these shortcuts, including Desktop, Start Menu and taskbar.

Eliminate from Mac OS X system

If your Mac has been hijacked, please follow the instructions and learn how to get rid of the hijacker. Make sure you complete each of the steps attentively because leaving virus-related entries might initiate re-hijack.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Get rid of from Internet Explorer (IE) virus might have installed various extensions or add-ons. Thus, you should remove them from Internet Explorer.

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove virus from Microsoft Edge

After the hijack, you should fix Microsoft Edge by following the steps below.

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Erase from Mozilla Firefox (FF)

Delete all questionable extensions from Mozilla and reset browser’s settings. It helps to get rid of all suspicious entries related to the browser hijacker.

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Change your homepage if it was altered by virus:
    Click on the menu (top right corner), choose Options General.
  4. Here, delete malicious URL and enter preferable website or click Restore to default.
  5. Click OK to save these changes. When in 'General' tab, delete malicious URL from 'Home Page' section or click on 'Restore to Default' button. Click 'OK' to save changes
  6. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  7. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Delete from Google Chrome

As soon as you uninstall all browser extensions and reset Google Chrome, you will be able to replace with your preferred search engine.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Change your homepage and default search engine if it was altered by your virus
    Click on menu icon and choose Settings.
  4. Here, look for the Open a specific page or set of pages under On startup option and click on Set pages. After clicking on menu and 'Settings', select 'Set pages'
  5. Now you should see another window. Here, delete malicious search sites and enter the one that you want to use as your homepage. Click 'X' to remove malicious URLs
  6. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  7. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  8. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  9. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  10. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Uninstall from Safari

In order to get rid of the FIRST virus, you need to remove all questionable extensions from the Safari and reset its settings.

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Change your homepage if it was altered by virus:
    Open your Safari web browser and click on Safari in menu section. Here, select Preferences as it was displayed previously and select General.
  4. Here, look at the Homepage field. If it was altered by, remove unwanted link and enter the one that you want to use for your searches. Remember to include the "http://" before typing in the address of the page. When in 'General', delete malicious URL and enter your desired domain name
  5. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  6. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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  1. Esme says:
    April 21st, 2017 at 8:40 am

    this hijacker is horrible! I tried to delete it manually but I failed several times. I needed to use antivirus to remove it.

  2. Imelda says:
    April 21st, 2017 at 8:41 am

    Its not the FIRST but the LAST search engine I would choose to use!

  3. Isabelle says:
    April 21st, 2017 at 8:42 am

    Somehow I managed to install it.. Fortunately, it didnt take long to get rid of it. Thanks for the tips!

  4. Sawyer says:
    April 21st, 2017 at 8:45 am sucks! ridiculous search engine!

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