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Remove “Warning! Your Computer Is Infected” virus (Removal Instructions) - Microsoft Support Scam

removal by Gabriel E. Hall - - | Type: Malware

“Warning – Your Computer Is Infected” is a Tech-Support-Scam alert promoting fake software updates

Screenshot of "Warning - Your Computer Is Infected" virus

“Warning – Your Computer Is Infected” hoax is a technical-support-scam[1] alert, which contains false claims about Trojan infection and possible hard drive failure. It mimics the features of a legitimate Microsoft notification and prompt the PC's user to call one of the two Customer Support numbers. However, that's yet another social engineering strategy used to spread malware and initiate other shady activities, so do not fall for calling the crooks. People can be redirected to the fake “Warning – Your Computer Is Infected” site by adware program or JavaScript infected malicious domains. 

Name Warning – Your Computer Is Infected
Malware type Tech-Support-Scam
Causes Adware infection, malicious websites
Distribution Freeware (bundling)
Danger level Low (it cannot affect the system directly)
Symptoms Web browser's redirects to “Warning – Your Computer Is Infected” new tab, excessive amount of pop-ups and other ads
Removal methods Related adware can be eliminated with ReimageIntego. Manual removal instructions provided at the end of the article

The Your Computer Is Infected scam is displayed in a form of a full page new tab window. It simulates Microsoft Windows BSOD in the background, a bar-code, and two Windows Service Center contact numbers: +1-877-304-0310 and +1-866-820-7252. To intimidate people and trick them into calling them, crooks render bogus claims about unknown Trojan infection in the hard drive, which can lead to leakage of personal information and complete data loss.  

However, dialing this phone number is not a good idea for several reasons:

  • the phone call might be charged more than a regular call;
  • crooks might want to sell you bogus security software;
  • scammers might want you to install remote access tools;[2]
  • criminals might trick personal information about you.

“Warning – Your Computer Is Infected” virus uses Microsoft’s name and credentials to make this scam look like real notification. When users are redirected to the malicious website, it locks the screen and delivers two pop-up windows. The first notification briefly informs about computer infection, provides support phone number and asks whether you want to leave this page or not.

"Warning - Your Computer Is Infected" scam example

The second warning message gives more information about the problem. Here crooks name numerous problems that might occur due to this “infection”:

  • blocked firewall,
  • account suspension,
  • leakage of the personal information.
  • infiltration of the Trojan.
  • the possibility of losing a credit card or banking information.

Authors of the “Warning – Your Computer Is Infected” scam claims that trying to find and delete this “virus” manually may lead to data loss and other problems. They want to make users believe that only “certified technicians” can solve this problem.

However, you should not Google where the nearest Windows Service Centre is or call the provided number. This cyber infection provides false information to involve users into cyber crime. Scanning the system with anti-malware/anti-spyware is recommended to make sure that your computer is not infected with adware that is responsible for spreading the scam. The program, such as ReimageIntego, will help to remove “Warning – Your Computer Is Infected” easily and protect your device from similar cyber threats in the future.

You can also delete adware manually. However, this task might be slightly complicated because the virus may have installed numerous components in various locations. If you still want to choose this method, you can find manual “Warning – Your Computer Is Infected” removal instructions below the article.

The image of "Warning - Your Computer Is Infected" virus"Warning - Your Computer Is Infected" is designed to trick users that their computers are infected and personal data is in danger.

Scammers use freeware to reach potential victims

As we have mentioned at the beginning, users can end up on technical support scam website in two ways:

  • when they visit potentially dangerous websites, such as pornographic, gaming, gambling, etc.
  • when adware is installed on their computer.

The scam mostly aims at American computer users. However, some cases were spotted in Great Britain, Spain, and Germany.[3] Thus, you should be aware of the fact that crooks are looking for victims all over the world.

Therefore, one of the ways to prevent “Warning – Your Computer Is Infected” error shows up is to avoid visiting high-risk websites. Such sites often spread malicious content and scam website is not the worst infection you can get there.

"Warning - Your Computer Is Infected" virus simulating official Microsoft warnings

However, the majority of traffic to this misleading website is driven by adware programs. These applications usually end up on computers with the help of programs that can be downloaded from various file-sharing sites and torrents.

The hijack might occur when a user installs a new program using Quick/Recommended setup that usually hides additional third-party apps attached to the primary program. To “unpack” the program and reject installation of undesired apps, you have to opt for Advanced/Custom settings and untick pre-selected third-party programs.

Get rid of “Warning – Your Computer Is Infected” virus from the computer

Usually, “Warning – Your Computer Is Infected” removal requires getting rid of the adware program. Its components might be located in the system and/or web browser. Thus, you have to find and uninstall them.

To complete virus removal, you have two choices. You can either get rid of it manually or automatically. The instructions below will help you to remove “Warning – Your Computer Is Infected” manually. However, if you want to speed up this procedure, you should opt for the automatic option.

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Warning! Your Computer Is Infected” virus, follow these steps:

Uninstall “Warning! Your Computer Is Infected” from Windows systems

The program that is responsible for “Warning – Your Computer Is Infected” malware may have been installed without your knowledge. Follow the instructions to find and delete it.

To remove “Warning! Your Computer Is Infected” from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Warning! Your Computer Is Infected” (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete “Warning! Your Computer Is Infected” from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Warning! Your Computer Is Infected” from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Warning! Your Computer Is Infected”-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Warning! Your Computer Is Infected”, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Warning! Your Computer Is Infected” and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Warning! Your Computer Is Infected”-related entries.Uninstall from Mac 2

Remove “Warning! Your Computer Is Infected” from Internet Explorer (IE)

These guidelines will show you how to get rid of adware-related entries from the Internet Explorer.

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Warning! Your Computer Is Infected” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Warning! Your Computer Is Infected” removal.Reset Internet Explorer

Get rid of “Warning! Your Computer Is Infected” virus from Microsoft Edge

Uninstall add-ons that might be related to the scam. Then reset Microsoft Edge as shown below.

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Warning! Your Computer Is Infected”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate “Warning! Your Computer Is Infected” from Mozilla Firefox (FF)

Some of the suspicious extensions might be responsible for redirecting you to “Warning – Your Computer Is Infected” website. Uninstall them all from Mozilla Firefox and reset the browser.

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Warning! Your Computer Is Infected” and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Warning! Your Computer Is Infected” did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Warning! Your Computer Is Infected” removal.Reset Firefox 2

Erase “Warning! Your Computer Is Infected” from Google Chrome

Check the list of Google Chrome's extensions. If you find some unknown entries, remove them. In order to get rid of all “Warning – Your Computer Is Infected” virus components, you should reset the browser as well.

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Warning! Your Computer Is Infected” by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Warning! Your Computer Is Infected”-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Warning! Your Computer Is Infected” removal.Reset Chrome 2

Uninstall “Warning! Your Computer Is Infected” from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Warning! Your Computer Is Infected” and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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