Windows PC Aid: what it is and how to remove it
Windows PC Aid is a rogue anti-spyware program that is being distributed via spam and infected websites. Infected websites usually redirect users to fake virus scanners and prompt them to install antivirus software to remove found malware infections.
Facts checked October 7, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.
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Windows PC Aid: summary
| Distribution | Fake online scanners, software bundles, mispleading ads |
|---|---|
| Damage | Monetary loss, personal information leak |
| Name | Windows PC Aid |
| Type | Malware, rogue antivirus, scam |
| Detection names | No Microsoft detection name is known |
| Symptoms | An unknown program in Installed apps |
| Removal | Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged. Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free. |
Show 4 more facts
| Evidence | One write-up by a security site; details still limited |
|---|---|
| Program | Windows PC Aid |
| First seen | 27 April 2021 |
| Facts checked | 7 October 2026 |
Is Windows PC Aid a real security program?
From our report of Apr 2021 · not reviewed since
Windows PC Aid is fake security software that will cause unwanted pop-ups and notifications
Windows PC Aid is a rogue anti-spyware program that is being distributed via spam and infected websites.
Infected websites usually redirect users to fake virus scanners and prompt them to install antivirus software to remove found malware infections.
If you were redirected to a fake online virus scanner, simply close the web page and not download anything. At this point, you are not infected with a rogue anti-spyware program. However, sometimes, scammers use drive-by downloads to install malware without users' knowledge.
In such a case, the rogue program pop-ups on the computer screen after ten minutes or so. Users usually do not understand where it came from. It probably was an infected website or malicious advertisement placed on one of your favorite websites.
From our report of Apr 2021 · not reviewed since
Windows PC Aid operation techniques
Very often, it reports about 20 infections and more.
In some cases, it pretends to remove one or more supposedly found infections for free and then prompts you to pay for a full version of the program to remove the rest of the reported malware. Do not buy it! It's a scam that wants to steal money from you.
While running, Windows PC Aid will display numerous fake security alerts and various notifications from the Windows taskbar saying that your computer is infected by malware, mostly trojans, and spyware. The rogue program has a limited number of well-made but fake security alerts to scare users into believing they are infected. Some people may actually trust them since they look realistic.
Another very annoying thing about this malware is the fact that it blocks legitimate programs. Just like any other fake antivirus virus program, it blocks task manager, registry editor, and some other system tools to protect itself from being removed. You may not even use your web browser since Windows PC Aid blocks web browsers too.
You might be able to open it, but it either will block certain websites or redirect you to infected or misleading websites full of advertisements and bogus software. If your web browser redirects you to survey sites and asks you to fill in certain forms given your full name, email address, and phone number, close such websites immediately.
From our report of Apr 2021 · not reviewed since
Getting rid of Windows PC Aid
You should uninstall this scamware as soon as you notice its symptoms on one's PC.
If you can't use your web browser properly and download malware removal software, please reboot your PC in safe mode with networking and try downloading the anti-malware program. If you can't connect to the Internet, check your LAN settings and ensure that you are not using a proxy server to access the net.
If you have already purchased the rogue program, contact your credit card company and dispute the charges. If you are lucky enough, you should be able to get your money back. Just tell them that you bought malicious software that pretended to be a Microsoft product.
The most important part - removal of all malicious programs. The best way to remove Windows PC Aid from your computer is by using legitimate anti-malware software. Also, don't forget to clean your browsers thoroughly.
From our report of Apr 2021 · not reviewed since
More from our earlier report on Windows PC Aid
- You can try to delete the app via the Control Panel.
- If that does not work, use powerful anti-malware software instead
- If you have found your system in a non-working condition after it was affected by this program, you should fix the damaged system files and the the registry.
- You can do that manually or employ repair
How to remove Windows PC Aid
Nothing it reports is real.
These steps remove it and undo a payment if you made one.
Step 1: Do not pay, and undo a payment if you made one
Windows PC Aid reports problems to sell a licence: the "threats" or "errors" it lists are invented or harmless leftovers. If you already paid, ask your card issuer to dispute the charge and cancel the subscription both in the seller's account and through your bank.
If you called a phone number it showed and let someone connect, treat the PC as remotely accessed and remove the remote tool. Uninstalling it from Windows 11 or Windows 10 does not cancel a subscription by itself.
Full procedure with screenshots: What to do after paying a scammer
Step 2: Uninstall Windows PC Aid
Open Settings > Apps > Installed apps in Windows 11, or Settings > Apps > Apps & features in Windows 10.
Sort the list by install date and find Windows PC Aid, then choose Uninstall from the three-dot menu next to it (in Windows 10, click the entry and then Uninstall).
Remove anything else installed on the same day that you do not recognise, because such programs usually arrive together in one installer. If the uninstaller opens a browser page with an offer or a survey, close it: the program is removed either way.
Full procedure with screenshots: Uninstall a program or app in Windows On uGetFix
Step 3: Remove it from startup
Whatever Windows PC Aid installed usually starts with Windows.
Open Task Manager with Ctrl + Shift + Esc, go to Startup apps in Windows 11 or the Startup tab in Windows 10, and disable what you do not know, starting with entries that have an empty Publisher column.
Open file location on the right-click menu shows the file, which helps you decide and tells you what to delete later. Disabling is safe: if something you need stops working, switch it back on.
Full procedure with screenshots: Stop apps from opening at startup On uGetFix
Step 4: Delete the folders left behind
What the uninstaller leaves behind is usually in the user folders. Open File Explorer, switch on View > Show > Hidden items (in Windows 10 View > Hidden items), and go through
%LocalAppData%,%AppData%, %ProgramData% and the two Program Files folders.Sort by Date modified and delete folders that appeared together with the problem and belong to no program you use. Folders with random names that hold
.exe,.dll, .js or .ps1 files are the strongest sign.Full procedure with screenshots: Remove what malware leaves behind in Windows
Step 5: Scan the PC, then run the offline scan
Open Windows Security > Virus & threat protection > Scan options, run a Full scan and remove everything it finds. Then select Microsoft Defender Antivirus (offline scan) and click Scan now: the PC restarts and scans before Windows loads, which finds files that hide while Windows runs.
Save your work first, because the offline scan takes about 15 minutes. Both scans are built into Windows 11 and Windows 10, and a second scanner from another vendor is a useful extra opinion.
Windows 11: Windows Security > Virus & threat protection > Scan options. Full procedure with screenshots: Run a Microsoft Defender Offline scan
Instructions for each browser and system
The detailed steps for every browser and system this guide covers. Open the one you use.
Uninstall from Windows
Uninstall from Windows 10/8:
- Type Control Panel into the Windows search box and open the result.
- Under Programs, select Uninstall a program.
Uninstall from Windows 7/XP:
- Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
- In Control Panel, select Programs > Uninstall a program.
Remove the unwanted program:
- In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
- If User Account Control appears, click Yes to confirm, then complete the removal.
Remove from Google Chrome
Delete malicious extensions from Google Chrome:
- Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
- In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.
Clear cache and web data from Chrome:
- Click on Menu and pick Settings.
- Under Privacy and security, select Clear browsing data.
- Select Browsing history, Cookies and other site data, as well as Cached images and files.
- Click Clear data.
Change your homepage:
- Click menu and choose Settings.
- Look for a suspicious site in the On startup section.
- Click on Open a specific or set of pages and click on three dots to find the Remove option.
Reset Google Chrome:
If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:
- Click on Menu and select Settings.
- In the Settings, scroll down and click Advanced.
- Scroll down and locate Reset and clean up section.
- Now click Restore settings to their original defaults.
- Confirm with Reset settings.
Remove from Microsoft Edge
Delete unwanted extensions from MS Edge:
- Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
- From the list, pick the extension and click on the Gear icon.
- Click Remove.
Clear cookies and other browser data:
- Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
- Under Clear browsing data, pick Choose what to clear.
- Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.
Restore new tab and homepage settings:
- Click the menu icon and choose Settings.
- Then find On startup section.
- Click Remove next to any suspicious startup page.
Reset MS Edge if the above steps did not work:
- Press on Ctrl + Shift + Esc to open Task Manager.
- Click on More details arrow at the bottom of the window.
- Select Details tab.
- Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.
Delete extensions from MS Edge (Chromium):
- Open Edge and click select Settings > Extensions.
- Delete unwanted extensions by clicking Remove.
Clear cache and site data:
- Click on Menu and go to Settings.
- Select Privacy, search and services.
- Under Clear browsing data, pick Choose what to clear.
- Under Time range, pick All time.
- Select Clear now.
Reset Chromium-based MS Edge:
- Click on Menu and select Settings.
- On the left side, pick Reset settings.
- Select Restore settings to their default values.
- Confirm with Reset.
- This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.
Remove from Mozilla Firefox (FF)
Remove dangerous extensions:
- Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
- Select Add-ons.
- In here, select the unwanted extension and click Remove.
Reset the homepage:
- Click three horizontal lines at the top right corner to open the menu.
- Choose Settings.
- Under Home, set your preferred homepage and new tab settings.
Clear cookies and site data:
- Click Menu and pick Settings.
- Go to Privacy & Security section.
- Scroll down to locate Cookies and Site Data.
- Click on Clear Data...
- Select Cookies and Site Data and Temporary cached files and pages, then click Clear.
Reset Mozilla Firefox
If clearing the browser as explained above did not help, reset Mozilla Firefox:
- Open Mozilla Firefox browser and click the Menu.
- Go to Help and then choose Troubleshooting Information.
- Under Give Firefox a tune up section, click on Refresh Firefox...
- Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.
Delete from Safari
Remove dangerous extensions:
- Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
- Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.
Clear history and website data:
- Click Safari in the menu and pick Clear History.
- Set Clear to all history and confirm with Clear History.
Reset Safari:
- Click Safari in the menu and select Preferences > Advanced.
- Enable Show Develop menu in menu bar.
- From the menu bar, click Develop and select Empty Caches.
Stream videos without limitations, no matter where you are
There are multiple parties that could find out almost anything about you by checking your online activity.
While this is highly unlikely, advertisers and tech companies are constantly tracking you online. The first step to privacy should be a secure browser that focuses on tracker reduction to a minimum.
Even if you employ a secure browser, you will not be able to access websites that are restricted due to local government laws or other reasons. In other words, you may not be able to stream Disney+ or US-based Netflix in some countries. To bypass these restrictions, you can employ a powerful VPN, which provides dedicated servers for torrenting and streaming, not slowing you down in the process.
Data backups are important - recover your lost files
Ransomware is one of the biggest threats to personal data.
Once it is executed on a machine, it launches a sophisticated encryption algorithm that locks all your files, although it does not destroy them. The most common misconception is that anti-malware software can return files to their previous states. This is not true, however, and data remains locked after the malicious payload is deleted.
While regular data backups are the only secure method to recover your files after a ransomware attack, tools such as can also be effective and restore at least some of your lost data.
Questions about Windows PC Aid
Can I safely uninstall Windows PC Aid?
If you did not install Windows PC Aid yourself and it is not part of your hardware or a program you rely on, yes. Uninstalling an unwanted program does not harm Windows.
Before you do, search the exact name and publisher to be sure it is not a driver tool, a printer utility or a game launcher with an odd name. Then remove it from Settings, Apps, Installed apps.
Ignore any offers or warnings in its uninstaller about losing protection or performance. Afterwards check Startup apps and your browsers for leftovers, and restart once to confirm that it does not reinstall itself.
How do I stop programs like Windows PC Aid from being installed again?
Most unwanted programs arrive through installers, so the fix is in how you install software. Download programs from their official sites or the Microsoft Store, not from download portals or ads above search results. During setup, choose Custom or Advanced installation and untick every extra offer, including browsers, toolbars and optimizers.
Decline update prompts that appear inside other programs unless you know them. In Windows Security, turn on reputation-based protection and potentially unwanted app blocking. These steps would most likely have stopped Windows PC Aid before it reached the app list.
I entered my card number in Windows PC Aid. What should I do?
Call your card issuer using the number on the back of the card, report the purchase as fraud and ask for a new card. Ask them to block further charges from the same merchant. Watch your statements for small test charges, which often come before larger ones.
If you used a password on the order page or the same e-mail for the purchase, change that password and expect phishing e-mails that mention the purchase. Your bank can also tell you whether the merchant is linked to other fraud reports.
Will the seller of Windows PC Aid refund me if I ask?
Sometimes, but do not depend on it and do not let them steer the process. If you contact the seller, do it in writing and keep the replies. Never install software, share your screen or give banking details to get a refund.
The more reliable route is your card issuer or PayPal: a chargeback or dispute for a product sold with false claims. If the seller or anyone claiming to represent them calls you first about a refund, treat it as a scam and hang up.
Should I reset my PC because of Windows PC Aid?
Only if the signs point to deeper access. Reset when you see windows PC Aid in the list of installed apps again after removal, when Windows Security cannot start or update, when remote access tools you did not install keep appearing, or when you simply cannot trust the PC any more.
Otherwise, the plan in this guide plus an offline scan is enough. If you do reset, choose Remove everything and Cloud download for a fresh copy of Windows, restore only documents and photos, and reinstall programs from their official sites. Change important passwords from the clean system afterwards.
Do I need to buy antivirus after removing Windows PC Aid?
No. Windows 11 and Windows 10 include Microsoft Defender in Windows Security, which provides real-time protection, scheduled scans, the offline scan and protection against unwanted apps at no cost. Keep it switched on and updated, and turn on Reputation-based protection under App & browser control.
If you prefer a third-party product, buy it from the vendor's own site after reading independent test results, never from a pop-up or a phone call. The lesson of Windows PC Aid is that security offers which arrive unasked are the ones to avoid.
I called the number from Windows PC Aid. What now?
End the call and do not let them reconnect. If they installed a remote-access tool, disconnect the PC from the internet and uninstall that tool from Installed apps. Change passwords for e-mail, banking and anything you typed during the call, using another device.
If you paid, contact the bank today for a chargeback. Report the number to the authorities in your country. The program behind windows PC Aid in the list of installed apps still needs removing: follow the plan in this guide, then run a full scan in Windows Security.
What is Windows PC Aid?
Windows PC Aid is fake security software, sometimes called a rogue antivirus or scareware. The program, Windows PC Aid, shows invented or exaggerated problems to make you pay for a licence, and some versions send you to phone "support".
It does not protect the PC, and the threats it lists are not a reason to pay. Fake security programs usually arrive through fake virus warnings on websites, extra offers in free installers or ads for faster PCs. Uninstall it and use the free protection built into Windows instead.
Windows PC Aid has no uninstaller. How do I get rid of it?
Some scareware does not register an uninstaller, or its uninstaller only opens another sales page. In that case, end the program in Task Manager, then go to Task Manager > Startup apps, right-click its entry and choose Open file location to find its folder. Disable the startup entry, restart in Safe Mode and delete the folder.
Check Task Scheduler for tasks with the same name. Finally, run the Microsoft Defender offline scan, which removes remaining files that Microsoft knows about. Restart afterwards and check that nothing named after Windows PC Aid starts again.
Will Fortect remove Windows PC Aid?
Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.
For Windows PC Aid, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.
Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.
Sources
- FTC: How to recognize, remove and avoid malware (read October 7, 2026)
- Microsoft Learn: Microsoft Defender Offline (read October 7, 2026)
- Microsoft Learn: How Microsoft names malware (read October 7, 2026)