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XCry ransomware. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware

XCry is a new ransomware family that uses blackmail to gain money

XCry ransomware
XCry ransomware is a file locking virus that does not belong to any known ransomware family. Ir uses AES cipher to encrypt personal data and then asks for ransom to be paid for its release

XCry ransomware is a file locking malware that encrypts all data with the help of AES encryption cryptography and then demands a ransom to be paid for the key. The virus targets documents, .zip, video, audio, picture, databases and appends .xcry7684 file extension after the encoding procedure is complete. XCry virus then performs substantial changes to the system and immediately contacts C&C[1] server that is controlled by malware authors. By doing that, the virus uploads the unique key to the remote server and uploads the ransom note HOW_TO_DECRYPT_FILES.html which explains the situation to the victims. The brief note, hackers urge users to find the encryption key inside the APPDATA folder and send it to funnybtc@airmail.cc to receive further instructions.

 Name XCry 
 Type Ransomware
 Encryption AES
 File extension .xcry7684
 Ransom note HOW_TO_DECRYPT_FILES.htm
 Contact funnybtc@airmail.cc
 Distribution The virus uses typical ransomware distribution techniques, including spam emails, brute force attacks, fake updates, repacked or hacked executables, torrent files, etc.
 Elimination We suggest you use Reimage which recognizes the threat as TR/FileCoder.gtsow

Distribution method of XCry ransomware does not differ much from similar malware. Cybercriminals use many different techniques to make users to install the malicious payload themselves and sometimes rely on vulnerabilities or weak passwords. The latter is called brute-forcing and has become more prominent among hackers recently.

The ransom note is relatively short and states the following:

Your files have been encrypted.

To decrypt your files, follow instructions
Open your explorer, in the pathbar, enter %appdata%
Find the file encryption_key and send it to email: funnybtc@airmail.cc
Await payment instructions

The payment amount varies from virus to virus. For example, GandCrab 5.0.4 authors ask as much as $2,400 in Dash or Bitcoin once victims fail to pay the ransom within a predetermined amount of time. Regardless of how much money XCry ransomware developers ask, do not pay them.

Most security researchers advise not to pay the ransom, as bad actors often ignore their victim and never send the decryptor. Therefore, the possibility of being scammed is pretty high. Additionally, it will prove XCry virus authors that ransomware works and they will be motivated to create more sophisticated malware and infect more innocent individuals.

To make sure a full XCry ransomware removal is performed, we recommend using adequate software, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes, although all other security programs that detect[2] the virus should do the job. Do not try to get rid of XCry manually, as you will most likely fail.

Once you remove XCry ransomware, you can proceed with file recovery. Currently, there is no official decryptor created yet, but if you have backups, there should be no problems. Alternatively, you can check third-party software that might be able to save at least some of your data – we prepared all the instructions below.

Ransomware virus distribution methods

As we already mentioned, most ransomware authors rely on multiple distribution methods to ensure prevalence. While it is impossible to stay away from viruses 100%, there are many prevention steps that can reduce the possibility of infection to a minimum. Experts suggest following these simple tips:[3]

  • Employ reputable security software and keep it up to date;
  • Patch your system as soon as updates are released;
  • Stay away from emails that contain attachments or links, unless you know they are legitimate;
  • When using Remote Desktop Protocol, ensure it with VPN and a strong password;
  • Avoid third-party websites that distribute questionable software or other files;
  • “Cracks” and “Serial generators” can be infected with malware – stay away from them;
  • Prepare some backups for your files regularly;
  • Do not participate in surveys, promotions, “free gifts” scams, and similar;
  • When installing freeware from the internet, always pick Advanced or Custom settings in order to remove unwanted programs before finalizing the installation.

Get rid of XCry ransomware and only then proceed with file recovery

Unfortunately, but retrieving the access to data that was encrypted by XCry virus can be difficult, as no official decryptor is created yet. Nevertheless, you can try alternative data recovery methods – we provide full instructions below, so make sure you check them out. 

To remove XCry ransomware safely, you should use reputable security tools – Reimage or Malwarebytes MalwarebytesCombo Cleaner might be good choices. Be aware that some malware can prevent anti-virus software from working correctly. In such a case, enter Safe mode with Networking as explained below and perform full XCry ransomware removal from there.

If you are not able to get personal files back after you try the third-party software, we suggest you keep a copy of encrypted data and wait till security researchers create an official decryptor. Note – this process might take awhile.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove XCry virus, follow these steps:

Remove XCry using Safe Mode with Networking

To remove XCry ransomware from your device safely, enter Safe Mode with networking:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove XCry

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete XCry removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove XCry using System Restore

System Restore can also be useful when trying to disabling malware:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of XCry. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that XCry removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove XCry from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by XCry, you can use several methods to restore them:

Data Recovery Pro might be able to help

While this tool was initially created to restore files that got accidentally deleted or otherwise corrupted, Data Recovery Pro was also noticed being helpful when it comes to ransomware-infected files.

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by XCry ransomware;
  • Restore them.

Make use of Windows Previous Versions feature

This method will allow you to recover each file individually. However, it will not work unless you had System Restore enabled before the malware infection

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer might be able to restore all of your files

In case you were lucky enough and XCry failed to delete Shadow Volume Copies, ShadowExplorer will be able to help you and get all of your data back.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

No official decryptor is created yet

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from XCry and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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