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Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus (Support Scam Virus) - Removal Guide

removal by Alice Woods - - | Type: Malware

“YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus

Received a suspicious pop-up saying “YOUR APPLE COMPUTER HAS BEEN LOCKED[1]”? Wondering if someone has actually decided to lock iPhone Safari “for security reasons”? If so, you should not rush to call the number provided on the screen of your Mac, iPad or iPhone because you are simply dealing with tech support scammers[2] who are trying to take advantage of unprofessional computer users who are trying to keep malware away from their devices. Safari lock is simply a scam[3] and you should not fall for it. These deceptive messages can compromise your iPhone as well as iPad or Mac computer – none of these devices is resistant to this type of malware yet[4]. The scam is based on dozens of phishing websites that trigger official-looking alerts stating that user’s “Apple computer has been blocked.” Scammers typically use Google Chrome or Safari to display these messages, but other web browsers may be affected as well. Scammers try to manipulate victim’s feelings and scare him/her enough to force him/her call the provided “Apple Care” or “Apple Support” number without thinking. However, calling the provided number simply connects the victim to an underground office of criminals who pose as Apple’s employees although they are not.
“YOUR APPLE COMPUTER HAS BEEN LOCKED” virusOur expert shows how “YOUR APPLE COMPUTER HAS BEEN LOCKED” virus tries to trick victims into calling tech support scammers. Sadly, these scam messages can look very realistic.

What is more, it has been noticed that the majority of such offices are detected in India, so if you have at least a slightest suspicion that you are dealing with tech support scam and the so-called “certified Apple technician” speaks with a strong Indian accent and asks you to reveal personal information or download and install some remote access programs, better hang up. First of all, real Apple or Microsoft technicians would never ask you to provide sensitive information over the phone. Scammers might try to use your credit card details or your personal information for malevolent purposes, so be aware of tricks they use. For example, they might try to sell you some suspicious “security” software[5] for huge amounts of money ($100-$300 or more), sign in some suspicious portals that look like real Apple websites (phishing pages) using your Apple ID and so on. Remember that by logging into such portals you will simply send your login details directly to criminals servers. If you suspect that your Mac has been affected by “YOUR APPLE COMPUTER HAS BEEN LOCKED” virus, run a system scan using Malwarebytes and remove the infection. If you can’t remove it with the help of this program, we suggest following instructions presented below the article.

How did I get infected with such malware?

“YOUR APPLE COMPUTER HAS BEEN LOCKED” hijack takes place when the user visits compromised websites, downloads or installs questionable files and in many other cases. If you noticed that your Mac/other iOS device started to act suspiciously, you should not ignore it and take actions immediately to solve the problem. The main advice from us is to watch what kind of content you access online. Remember that adult-oriented websites, gambling web pages, and especially websites that stock collections of wallpapers are considered dangerous and most likely to infect your PC with malware. These sites make it to the list of the top hazardous places on the Internet. We advise you to be careful when browsing on one and avoid clicking on banners placed in them, and never explore offers that appear in pop-up or pop-under advertisements.

How to fix my computer after “YOUR APPLE COMPUTER HAS BEEN LOCKED” attack?

If you wish to remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” virus shortly, run a system scan with Malwarebytes program. It is compatible with Mac OS and it will help you to clean the system from suspicious components. However, you can also try to delete the infection manually. Use “YOUR APPLE COMPUTER HAS BEEN LOCKED” removal instructions provided by our support team – you will find these below.

How to remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus from your iPhone/iPad:

1. Press down Sleep/Wake button on your device, and also Home button (both at the same time)! Hold down these buttons until the device turns off. 

2. Wait a little and then turn the device back on. 

3. Delete browsing related information from your device: just go to Settings > Safari > Clear History > Clear Cookies and Data/Clear History and Website Data.

To learn how to uninstall the virus from Mac OS, see instructions provided below.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus, follow these steps:

Uninstall “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Mac OS X system

Uninstall all suspicious apps from your Mac. You might need to take a look at these instructions to do everything in a correct order. First of all, close Safari and reopen it with Shift key held down.

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam-related entries.Uninstall from Mac 2

Remove “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam removal.Reset Internet Explorer

Delete “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam virus from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Eliminate “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam removal.Reset Firefox 2

Erase “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam removal.Reset Chrome 2

Get rid of “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “YOUR APPLE COMPUTER HAS BEEN LOCKED” Tech Support Scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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  1. leona says:
    February 8th, 2017 at 11:31 am

    hate scammers! now they target mac users???

  2. lost says:
    February 8th, 2017 at 11:32 am

    Should I call them and tell them that they suck? Im done with tech support scammers. These fools are just ridiculous.

  3. Gedz says:
    February 8th, 2017 at 11:33 am

    My mother almost called these scammers. I removed the malware from her PC with Webroot, but installed Reimage just to be sure that shes fully protected.

  4. Kayla says:
    February 8th, 2017 at 11:33 am

    Thank you for sharing these tips!

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