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“(13) Viruses have been detected on system” Tech support scam. How to remove? (Uninstall guide)

removal by Linas Kiguolis - - | Type: Malware
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Beware of “(13) Viruses have been detected on system” Tech support scam!

If your browser redirects you to a suspicious website that says “(13) Viruses have been detected on system,” then most likely your computer is infected with so-called (13) Viruses have been detected on system virus, which belongs to Tech Support Scam[1] category. You can read more about such malware here. If you looked at such phishing[2] website’s URL, you would notice that it looks long, complicated, and, to say at least – suspicious. This virus typically causes redirections via victim’s web browsers to sites that display the following information:

Your computer has been infected by (13) viruses! WE RECOMMEND YOU TAKE IMMEDIATE ACTION

(13) Viruses have been detected on system!
If this problem isn’t fixed during the next few minutes, the viruses could HARM YOUR COMPUTER and incur in data loss. Follow the instructions to clean your system and delete viruses.
How to delete viruses:
Step 1: Click on the button below to download a certified Microsoft Antivirus.
Step 2: Install Antivirus and scan your computer to delete viruses.

If you see this message on your screen, do not rush to click the “Download Antivirus” button because you are simply facing a scam. Clicking on this button most likely downloads malware that can block access to your computer[3], asking you to call tech support scammers for help. If you do not want to experience more problems, shut down your browser immediately and take actions to remove (13) Viruses have been detected on system malware immediately. For (13) Viruses have been detected on system malware removal, use a proper tool – Reimage or Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus.

Tech support scam malware displays fake (13) Viruses have been detected on system alerts

How did I get infected with this suspicious software?

If your browser continuously redirects you to suspicious websites such as hxxp://safensecure.com-allsites3.xyz/en/google/desktop_2, it means that your device has been hijacked[4] by a potentially unwanted or malicious program. It could have happened due to careless behavior online, for example, you may have clicked on an infectious link or downloaded a bundled software pack that contained tech support scam malware. The fact that you have been infected with this virus shows that your computer system is unprotected, or that you are using an outdated security software. We highly recommend you to update your computer protection programs or install one if you do not have it yet. Finally, follow these simple safe browsing rules:

  • Never open URLs or attachments sent to you by unknown people. No matter if you receive a link or attachment via Facebook Messenger or email, do not open it unless it looks entirely safe and is sent by a person that you personally know.
  • Download programs from legitimate websites only. If you ever enter a file sharing website that looks shady (f.e., contains many ads and way too many download buttons here and there), do not download any content from it.
  • Bypass offers to update Java, Adobe and other programs[5] if the offer appears in aggressive pop-up windows or loads in new tabs unexpectedly.

How can you remove (13) Viruses have been detected on system virus?

If these annoying pop-ups and redirections that we described above torture you on a daily basis, take actions to remove (13) Viruses have been detected on system virus immediately. We do not recommend you to try to remove this malware manually because it is a hard thing to do. Even if you have the anti-malware program, the virus might attempt to block it and prevent it from cleaning the infection from the compromised system. Therefore, we suggest you follow these detailed (13) Viruses have been detected on system removal instructions presented below – they will help you to fix your computer without hassle.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “(13) Viruses have been detected on system” Tech support scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
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Manual “(13) Viruses have been detected on system” Tech support scam Removal Guide:

Remove “(13) Viruses have been detected on system” Tech support scam using Safe Mode with Networking

For best results, restart your machine in a Safe Mode with Networking before you start the virus removal process. In case you have any questions or if you cannot understand instructions provided below, please contact our support team.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove “(13) Viruses have been detected on system” Tech support scam

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete “(13) Viruses have been detected on system” Tech support scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “(13) Viruses have been detected on system” Tech support scam and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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References


  • caesar

    Ive been getting these pop-ups for a while now… Time to block them once and for all, Id say…

  • Lucas

    (13) Viruses have been detected on system scared the hell out of me!!!! Someone report that phishing website! if its not closed already…

  • Margharet

    Thank you – I was about to install that malware. So glad Ive googled about it before clicking the “download” button.

  • fresh:p

    Removed this virus with Reimage, thanks a lot.