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Remove “(13) Viruses have been detected on system” Tech support scam (Removal Instructions) - Microsoft Support Scam

removal by Linas Kiguolis - - | Type: Malware

Beware of “(13) Viruses have been detected on system” Tech support scam!

If your browser redirects you to a suspicious website that says “(13) Viruses have been detected on system,” then most likely your computer is infected with so-called (13) Viruses have been detected on system virus, which belongs to Tech Support Scam[1] category. You can read more about such malware here. If you looked at such phishing[2] website’s URL, you would notice that it looks long, complicated, and, to say at least – suspicious. This virus typically causes redirections via victim’s web browsers to sites that display the following information:

Your computer has been infected by (13) viruses! WE RECOMMEND YOU TAKE IMMEDIATE ACTION

(13) Viruses have been detected on system!
If this problem isn’t fixed during the next few minutes, the viruses could HARM YOUR COMPUTER and incur in data loss. Follow the instructions to clean your system and delete viruses.
How to delete viruses:
Step 1: Click on the button below to download a certified Microsoft Antivirus.
Step 2: Install Antivirus and scan your computer to delete viruses.

If you see this message on your screen, do not rush to click the “Download Antivirus” button because you are simply facing a scam. Clicking on this button most likely downloads malware that can block access to your computer[3], asking you to call tech support scammers for help. If you do not want to experience more problems, shut down your browser immediately and take actions to remove (13) Viruses have been detected on system malware immediately. For (13) Viruses have been detected on system malware removal, use a proper tool – Reimage Reimage Cleaner Intego or SpyHunter 5Combo Cleaner.

Tech support scam malware displays fake (13) Viruses have been detected on system alerts

How did I get infected with this suspicious software?

If your browser continuously redirects you to suspicious websites such as hxxp://, it means that your device has been hijacked[4] by a potentially unwanted or malicious program. It could have happened due to careless behavior online, for example, you may have clicked on an infectious link or downloaded a bundled software pack that contained tech support scam malware. The fact that you have been infected with this virus shows that your computer system is unprotected, or that you are using an outdated security software. We highly recommend you to update your computer protection programs or install one if you do not have it yet. Finally, follow these simple safe browsing rules:

  • Never open URLs or attachments sent to you by unknown people. No matter if you receive a link or attachment via Facebook Messenger or email, do not open it unless it looks entirely safe and is sent by a person that you personally know.
  • Download programs from legitimate websites only. If you ever enter a file sharing website that looks shady (f.e., contains many ads and way too many download buttons here and there), do not download any content from it.
  • Bypass offers to update Java, Adobe and other programs[5] if the offer appears in aggressive pop-up windows or loads in new tabs unexpectedly.

How can you remove (13) Viruses have been detected on system virus?

If these annoying pop-ups and redirections that we described above torture you on a daily basis, take actions to remove (13) Viruses have been detected on system virus immediately. We do not recommend you to try to remove this malware manually because it is a hard thing to do. Even if you have the anti-malware program, the virus might attempt to block it and prevent it from cleaning the infection from the compromised system. Therefore, we suggest you follow these detailed (13) Viruses have been detected on system removal instructions presented below – they will help you to fix your computer without hassle.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “(13) Viruses have been detected on system” Tech support scam, follow these steps:

Remove “(13) Viruses have been detected on system” Tech support scam using Safe Mode with Networking

For best results, restart your machine in a Safe Mode with Networking before you start the virus removal process. In case you have any questions or if you cannot understand instructions provided below, please contact our support team.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove “(13) Viruses have been detected on system” Tech support scam

    Log in to your infected account and start the browser. Download Reimage Reimage Cleaner Intego or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete “(13) Viruses have been detected on system” Tech support scam removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from “(13) Viruses have been detected on system” Tech support scam and other ransomwares, use a reputable anti-spyware, such as Reimage Reimage Cleaner Intego, SpyHunter 5Combo Cleaner or Malwarebytes

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Linas Kiguolis
Linas Kiguolis - Expert in social media

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  1. caesar says:
    January 6th, 2017 at 7:17 am

    Ive been getting these pop-ups for a while now… Time to block them once and for all, Id say…

  2. Lucas says:
    January 6th, 2017 at 7:18 am

    (13) Viruses have been detected on system scared the hell out of me!!!! Someone report that phishing website! if its not closed already…

  3. Margharet says:
    January 6th, 2017 at 7:19 am

    Thank you – I was about to install that malware. So glad Ive googled about it before clicking the “download” button.

  4. fresh:p says:
    January 6th, 2017 at 7:20 am

    Removed this virus with Reimage, thanks a lot.

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