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.Adobe ransomware. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Ransomware

.Adobe ransomware – a file locking threat which relates to the Dharma ransomware family

.adobe files virus
.Adobe ransomware is a computer virus that is related to the Dharma ransomware category.

Questions about .Adobe ransomware

.Adobe ransomware is a cryptovrus[1] which is related to the Dharma ransomware family. This sneaky cyber infection can appear on your computer system without any notice. Once installed, the .adobe Files virus adds one of these following extensions to the encrypted files: [stopencrypt@qq.com].adobe, [btcdecripter@qq.com].adobe, [backtonormal@foxmail.com].adobe. Nevertheless, this is not the only cruel activity that the cybercrooks perform by using this malicious program. Furthermore, they provide the victims with a ransom-demanding message named “FILES ENCRYPTED.txt” which urges Bitcoins to receive the decryption tool. However, paying the demanded price is not recommended, and we will explain why in the following text. One more thing, you can identify .Adobe files virus from the “BulkFileChanger (32bit)” process that might be running in the Task Manager[2] section.

Name .Adobe
Type Ransomware
Related to Dharma virus
Danger level High. The virus locks important files on the infected computer
Extensions
  • [stopencrypt@qq.com].adobe
  • [btcdecripter@qq.com].adobe
  • [backtonormal@foxmail.com].adobe
Ransom message FILES ENCRYPTED.txt
Ransom price No particular details are given about the ransom size, but it is known that criminals urge for BTC cryptocurrency
Process name BulkFileChanger (32bit)
Distribution process Rogue attachments that come clipped to email messages
Removal  Use Reimage to lengthen the removal process

The .Adobe ransomware ransom note looks like this below-given text:

All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail stopencrypt@qq.com
Write this ID in the title of your message 1E857D00
In case of no answer in 24 hours write us to theese e-mails:stopencrypt@qq.com
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files. 
Free decryption as guarantee
Before paying you can send us up to 1 file for free decryption. The total size of files must be less than 1Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.) 
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price. 
https://localbitcoins.com/buy_bitcoins 
Also you can find other places to buy Bitcoins and beginners guide here: 
http://www.coindesk.com/information/how-can-i-buy-bitcoins/ 
Attention!
Do not rename encrypted files. 
Do not try to decrypt your data using third party software, it may cause permanent data loss. 
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.

Cybersecurity experts from the Virusai.lt website[3] are warning users to be careful while considering whether to pay the demanded ransom price or not. Cybercriminals who spread the .Adobe ransomware might try to convince users into paying the money. However, that does not mean that these people will fulfill all of their promises. Be careful while dealing with the crooks, better avoid any contact with them if possible.

Furthermore, if the ransomware virus shows on your Windows computer, it can modify the Windows Registry by adding dubious registry entries to it. When you perform the .Adobe ransomware removal process, you need to make sure that all virus-related components are also removed. To detect rogue content, you can consider downloading and installing computer security software such as Reimage or Malwarebytes MalwarebytesCombo Cleaner.

Note that it is very important to remove .Adobe files virus before you perform the encryption process. Otherwise, the ransomware virus might renew the encryption activity, and all of your files will be locked again. After you get rid of the file locking virus, scroll down the text and check out the provided data recovery methods some of which might appear to be very helpful if performed as shown in the instructions.

One more thing you should know about ransomware viruses is that these cyber threats might hide the ability to inject other malware into the victim's computer. There is no current information that .Adobe ransomware can do that, but still, it is better to avoid such possible risk and get rid of the crypto malware once you overcome symptoms such as:

  • files are locked with a specific extension;
  • a ransom message pops out and urges for BTC;
  • you see the BulkFileChanger (32bit) process running in the Task Manager;
  • dubious entries have appeared in the Windows Registry.

Spam emails are often used to distribute ransomware

If a ransomware virus has appeared in your computer system, there is a big chance that this cyber threat was secretly installed after opening a dubious email message[4] or an attachment that was clipped to it. Our recommendation is to be careful while opening your received email. Note that cyber crooks are very likely to drop deceptive messages with rogue attachments to random users' emails. The hazardous message might fall into the Inbox or Spam section.

Moreover, some criminals might hide ransomware viruses inserted in rogue hyperlinks. Be cautious while visiting less-known websites, especially, third-party ones as they might relate in a dangerous and secret ransomware installation. For further protection, do not hesitate to invest in a truly reliable anti-malware tool which will automatically protect your computer system and keep it safe from various threats which might occur while performing computing activities.

Remove .Adobe file extension virus

Performing the .Adobe ransomware removal manually is not possible for this case as it might appear very hard to carry out even for professional malware specialists. For the elimination purposes, you should download and install a reputable computer security tool which will take care of the entire process and ensure you that all ransomware components have been removed successfully and the system is finally clean again.

You can use anti-malware programs such as Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes to find all rogue components before you remove .Adobe virus from the computer system. Once the removal is finished, make sure you refresh your entire PC. Furthermore, do not forget the ransomware avoiding steps that you have read in this text. You can also keep your files safe from unexpected encryption by storing them on USB drives or Cloud servers.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove .Adobe virus, follow these steps:

Remove .Adobe using Safe Mode with Networking

Activate the Safe Mode with Networking function to disable the ransomware virus on your computer:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove .Adobe

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete .Adobe removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove .Adobe using System Restore

Use these steps to turn on the System Restore function and deactivate the cryptovirus:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of .Adobe. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that .Adobe removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove .Adobe from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If .Adobe ransomware has locked important files of yours, you should avoid paying the demanded ransom and consider thinking of other ways to restore your data. Try the below-given data recovery methods to unlock some files.

If your files are encrypted by .Adobe, you can use several methods to restore them:

Data Recovery Pro might help you with data restoring:

This method might appear truly helpful if you complete all steps as shown in these below-given instructions:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by .Adobe ransomware;
  • Restore them.

Using Windows Previous Versions features might let you recover some files back:

Try this tool and you might have a chance of unlocking some important documents. However, note that this method might not work if you did not activate the System Restore feature before the cyber attack emerged.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Shadow Explorer might turn out to be a very useful tool if used properly:

If the ransomware virus did not erase Shadow Volume Copies of encrypted documents, you might have a chance of recovering some of your files.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Computer technology experts have not found out the official .Adobe ransomware decryptor yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from .Adobe and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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References

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