Severity scale:  
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Adware_pop.exe. How to remove? (Uninstall guide)

removal by Jake Doevan - - | Type: Adware

Adware_pop.exe is a non-existant virus used to scare unsuspecting users

Adware_pop.exe virus
Adware_pop.exe is a fake virus that does not exist. The crooks are trying to scare users and make them call the provided number

Adware_pop.exe is a fake pop-up message that is relying on users to believe that their machines are infected with severe viruses and the only way to solve the issue is by calling fake tech support by a provided number. Users might be exposed to the false alert on any browser, be it Google Chrome or Safari. Nevertheless, these messages are usually caused by adware[1] which enters machines silently and uses various deceptive online marketing tricks to make users buy products or services they do not need. In some cases, PUPs may cause malware infections or steal valuable personal data.

Summary
Name Adware_pop.exe
Alternative name Your System Might Be Infected
Type Adware
Sub-type Tech support scam
Symptoms Pop-ups, deals, offers, fake alerts appear on web browser; redirects to sponsored sites, etc.
Distribution Software bundling, malicious websites
Main dangers Installation of bogus software, money extortion, sensitive information disclosure
Elimination Automatic (recommended) – install Reimage; manual – check our guide below

Tech support scams are designed in a way to scare users, especially those who are not that computer savvy. They typically inform users about some “dangerous” virus has infected their computer and everything can be compromised – from precious photos to bank account information. If victims do not recognize the scam, they might panic and call the provided number. Please do not listen to crooks as the message is a scam! All you have to do is remove Adware_pop.exe virus from your machine, and fake alerts will stop.

In some cases, there might not even be adware involved. If you see Your System Might Be Infected message, it does not mean that your computer is infected in any way. You may have been merely redirected from some malicious website. In such case, all you have to do is close down your browser and make sure you do not reopen previously opened tabs. Note that some pop-ups may be difficult to close because of the way the malicious site is designed. Fortunately, you can shut it down by ending process of your browser in the Task Manager.

The Adware_pop.exe message states the following (note: phone number may vary for each case):

WARNING: Your System Might Be Infected! Call Toll-Free:[phone number]

Your system might be infected with the adware_pop.exe computer virus. As such, your internet banking information could have been stolen. Access to the internet has been blocked to protect your information until you fix the issue.

You are strongly advised to call the certified Tech Support office at [phone number] now for IMMEDIATE assistance. Your Hard drive will be DELETED if you close this page. You have virus infection! Please call Microsoft Support Now!

There are many issues with this message. Unfortunately, some users are not that computer-savvy, and they do not understand how viruses or tech support scams work. Here are the red flags:

  1. Legitimate anti-malware software would not perform scans inside browsers. It would only warn the user about the threat and automatically delete or quarantine the virus
  2. Your internet access is not blocked, simply check it!
  3. Look at the URL of the page: it is typically something random, such as vgbhnjiopl.s3-website-us.com (Microsoft uses only official website – microsoft.com)
  4. Your hard drive cannot be DELETED, as it is a physical item (crooks meant the contents of the HDD, but it turned out just wrong)
  5. Microsoft would never ask you to call them. Every legitimate error message or such is marked with a unique code which can be later researched
  6. adware_pop.exe does not exist

Besides exposing users to scams, adware can also be incredibly annoying to deal with as it can redirect users to suspicious websites, cover-up content of legitimate sites with ads, and install toolbars, system optimizers, browser extensions and similar without users' consent. 

To conclude, you should take care of Adware_pop.exe removal as soon as you can. Do not ignore the threat, even if you are not planning on contacting cybercriminals, as adware may make your machine susceptible to malware attacks. The quickest way to eliminate the unwanted program is by using Reimage – a security software which can find all the components of malicious software and delete them permanently.

Adware can appear on your computer after installation of freeware of shareware

Whenever users are installing free software, they want to be done with the process as soon as possible. Thus, they rush and press “Next” button until the installation procedure is complete. Unfortunately, that is the quickest way to obtain adware or other unwanted programs. Generally, computer users are not informed enough about the dangers that can lurk online, which may lead to catastrophic consequences. 

Unfortunately, installation of suspicious software is legal and is called software bundling. Technically, users do give their consent, although they rarely notice it, as there's usually a message in small text present:

By clicking “Next” you agree to our Terms of Service and Privacy Policy

So as soon as you proceed, you already accepted a bunch of terms which you are not even aware of. Statistics show that around 90% of users agree to install software without thoroughly reading legal documents.[2] Security experts also noted that most users still go for Recommended or Quick installation settings instead Advanced or Custom ones. 

That is a big mistake (even though developers recommend Quick mode, as it is in their best interest) made by users, and PUP developers are aware of that. So please be wary and select Advanced settings and remove all the pre-ticked marks before you finalize the installation.

To stop Adware_pop.exe scam bothering you, promptly remove adware initiating it

Although adware can get into computers easily, it can also be exterminated in just a few steps. The most critical issue here is the recognition that the device is affected by a cyberthreat. You can remove Adware_pop.exe virus either automatically or manually – both methods work, but the latter may take a considerable amount of time.

Security specialists from dieviren.de[3] recommend users automatic Adware_pop.exe removal. Adware can sometimes install additional components into the system that users may not be aware of. Security software will take care of that and automatically eliminate all the questionable applications.

If you decide to go for manual elimination, you should use our guide below. Follow each step attentively and make sure you do not confuse the order. After the PUP is deleted, you will have to reset each of the installed browsers manually.

You can remove Adware_pop.exe automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Adware_pop.exe you agree to our privacy policy and agreement of use.
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Adware_pop.exe. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage

To remove Adware_pop.exe, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Adware_pop.exe from Windows systems

To delete Adware_pop.exe from Windows, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Adware_pop.exe and related programs
    Here, look for Adware_pop.exe or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Adware_pop.exe from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Adware_pop.exe or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Adware_pop.exe from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Adware_pop.exe and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Adware_pop.exe removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Adware_pop.exe from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Adware_pop.exe should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Adware_pop.exe from Mozilla Firefox (FF)

After the PUP is gone, reset Firefox this way:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Adware_pop.exe and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Adware_pop.exe removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Adware_pop.exe from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Adware_pop.exe and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Adware_pop.exe removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Adware_pop.exe from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Adware_pop.exe or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Adware_pop.exe removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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