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Apple.com-cleaning-os.live. How to remove? (Uninstall guide)

removal by Gabriel E. Hall - - | Type: Adware

Apple.com-cleaning-os.live – a pop-up which brings false information to promote third-party Mac cleaning tools

Apple.com-cleaning-os.live scamming app
Apple.com-cleaning-os.live is a pop-up scam which delivers intrusive notifications on Mac computers only

Apple.com-cleaning-os.live is considered to be a scamming application[1] which has a goal to promote rogue Mac cleaning software. It is known that if any user experiences this type of pop-up, he/she receives a suspicious message that claims about e.tre456_worm_osx trojan and other virus-related system infections. Victims are urged by this frightening notification to scan their computers and download a Mac device cleaning program which is supposed to deal with the trojan[2] and other viruses. According to some research, developers who spread Apple.com-cleaning-os.live virus promote untrusted software such as MacCleaner, Mac Tweak Pro, and Advanced Mac Cleaner. However, we want to inform all victims that this type of scareware is usually caused by another potentially unwanted application and does not provide any reliable or trustworthy information about Mac computer systems.

Name Apple.com-cleaning-os.live
Type Pop-up scam/Mac virus
Cause This rogue notification can be caused by a certain type of potentially unwanted program that got installed on the victim's computer unknowingly
Spotted on Mac computers
Promoted objects The rogue pop-up was created by developers to promote specific third-party software which is created to clean Mac computers but does not fulfill its promised functions
Information delivered The message claims that Mac OS X is infected with 3 viruses, one of which is a dangerous trojan. This scary information is delivered to users to convince that their computers need quick fixing
Possible dangers If you decide to purchase the offered tools, you might be left with money losses and completely useless software
Detection purposes Reimage is a program which you can trust in adware and malware detection
Removal process If you have found a potentially unwanted program which is guilty of all of the advertising activity, you should get rid of it immediately by using reputable tools or the below-provided step-by-step guide

Users who overcome Apple.com-cleaning-os.live pop-up only on specific websites need to know one main thing. If the rogue notification is not occurring frequently and shows up only on unprotected pages, there might be a quick and simple solution for your problem as no potentially unwanted application is probably guilty for this kind of activity.

However, first, perform a full system scan and make sure that no rogue objects are the cause of Apple.com-cleaning-os.live pop-up notification. We suggest using a tool such as Reimage for the scanning process. If you figure out that this is not the case, you should try installing an adblocking tool on your commonly used web browsers.

We strongly recommend getting a plug-in such as AdBlock[3] or AdBlock + as such components are completely free and are truly capable of blocking various adverts from showing up while browsing the Internet. This method might also help you to stop receiving dubious notifications from Apple.com-cleaning-os.live.

Additionally, you should ignore all recommendations of the pop-up scam and definitely DO NOT try to download or install any rogue Mac cleaning tools as you might be tricked to pay a big amount of money and receive a completely useless product. Note that, Apple.com-cleaning-os.live might also be considered as a scareware program so it CANNOT be trusted from any point of view.

If you are experiencing rogue advertising, redirecting activities, and if you have been receiving the scary pop-up very frequently, you should remove Apple.com-cleaning-os.live virus without any hesitation. Determine the cause of such activity and make sure that all adware-related objects are terminated safely and effectively.

Also, you need to know, that refreshing web browsers after the Apple.com-cleaning-os.live removal is a necessary step to perform. Potentially unwanted software can place rogue objects in your web browsers such as Chrome, Firefox, Explorer, Safari, and start performing changes in the homepage or new tab URL sections.

Suspicious programs have the ability to appear on various machines 

According to cybersecurity researchers from Virusai.lt,[4] developers create their programs in a way that they might be able to sneak into the system unknowingly and perform rogue activities that they are created to carry. Potentially unwanted or even dangerous apps have a wide range of intrusive abilities and need to be removed right after detection.

However, that is not enough. Users have to gain some basic knowledge of the distribution techniques of adware, scareware, scamming messages, and other dubious programs. First of all, rogue content is often injected into other software that users download via indirect hyperlinks or third-party downloading sources.

For secret infiltration not to succeed, you need to always pay attention to downloading and installing steps, never skip any crucial ones. Additionally, to lengthen the process, use the Custom installation mode which gives you the ability to spot all suspicious incoming objects and deny the installation of them in time.

Continuously, potentially unwanted content can be also delivered on websites which lack protection or through developer-promoted advertisements. Make sure that you take care of your system when completing even simple browsing actions and avoid landing on questionable pages as much as possible.

Elimination rules for Apple.com-cleaning-os.live pop-up scam

If the scamming application has occupied your computer and has been appearing frequently, you need to detect the cause of it as soon as possible and eliminate it from the system permanently. Use reputable machine scanning tools and perform a full system check. After that, you can remove Apple.com-cleaning-os.live virus from your Mac device together with other helper objects that are producing and displaying rogue pop-up notifications on your computer screen.

Apple.com-cleaning-os.live removal might not be a difficult process to carry out on your own either. If you are a more experienced user, you can try reviewing the below-presented elimination guide and getting rid of suspicious content from your Mac computer system and web browser applications such as Google Chrome, Mozilla Firefox, Safari, or others.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunterCombo Cleaner, Malwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Apple.com-cleaning-os.live, follow these steps:

Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Apple.com-cleaning-os.live from Mac OS X system

Check your Mac OS X machine and get rid of all suspicious objects and programs if there are some found during the system check:

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Apple.com-cleaning-os.live or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Apple.com-cleaning-os.live from Internet Explorer (IE)

Erase all unwanted content from your Internet Explorer web browser application and reverse all suspicious changes that might have been done to your browser:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Apple.com-cleaning-os.live and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Apple.com-cleaning-os.live removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Apple.com-cleaning-os.live from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Apple.com-cleaning-os.live should be removed from your Microsoft Edge browser.

Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Apple.com-cleaning-os.live from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Apple.com-cleaning-os.live and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Apple.com-cleaning-os.live removal. Click on 'Reset Firefox' button for a couple of times
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Apple.com-cleaning-os.live from Google Chrome

If you have spotted unexpected changes in Google Chrome or some other adware signs such as redirecting, advertising or injection of helper objects, you can use this instructing guide to clean the browser app:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Apple.com-cleaning-os.live and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Apple.com-cleaning-os.live removal. Click on 'Reset' button to complete your removal
Mac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Apple.com-cleaning-os.live from Safari

Reverse all adware-related changes that were done to Safari and eliminate all rogue-looking objects from the browser by using this guide:

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Apple.com-cleaning-os.live or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Apple.com-cleaning-os.live removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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