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BlackFireEye ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

BlackFireEye ransomware is a virus that demands a ransom in Bitcoin or ZCash currency

  BlackFireEye ransomware
BlackFireEye ransomware is a virus that demands a ransom of Bitcoin and ZCash to be paid within 7 days.

BlackFireEye ransomware — a virus that locks your data using sophisticated encryption methods and demands a ransom for recovering them. This is a typical ransomware that modifies files and keeps them blocked until the payment is done. However, there is no guarantee that after the ransom is paid, your data will be unlocked and the people behind this threat won't disappear. Before starting encrypting victim's files, BlackFireEye scans the system to see if it was encrypted already and then begins to lock data on the system. It uses .jes file extension to mark locked ones. This makes them useless and disables the opportunity to open or use them properly. After this, ransomware places the ransom message on the screen asking for a ransom in Bitcoin or ZCash cryptocurrency. The victim has three days to pay.

Name BlackFireEye
Type Ransomware
Extension .jes
Ransom note Displayed on the screen
Distribution Spam email attachments
Ransom amount Not determined, doubles after three days
Ransom currency Bitcoin or ZCash
Elimination Use Reimage to remove BlackFireEye ransomware

BlackFireEye ransomware virus is encrypting ransomware-type[1] program. It is still unknown which encryption method this particular cryptovirus is using. However, no matter if it is an AES or RSA encryption algorithm, the attack is no joke. Encrypted files might be recovered only from a backup or using an official decryption tool. However, the decryption tool or key that criminals allegedly have might not even exist. According to PC experts, you should never pay for these criminals as they are not trustworthy. 

It is stated in the ransom note that you need send the money to the developers of BlackFireEye ransomware in 3 days. Otherwise, they claim that they will double the price. If the victim does not pay within a week, according to the message from cybercriminals, files won't be recoverable. However, there is no information about the ransom amount. 

As typical ransomware, this virus places a lengthy ransom note on the victims' screen right after encrypting files. This message contains a few questions answered and more details about the payment. The most interesting part is that the virus is urging victims to disable the antivirus software for some time. However, we do NOT recommend that as there is a chance of running into more issues related to this malware. You should remove BlackFireEye ransomware instead right after noticing even the smallest activity on your computer. Use anti-malware tools like Reimage to perform this task even quicker. 

Possible BlackFireEye ransomware ransom note:

What is happening?
Well, Your important files are encrypted by this Ransomware modified by Fireeye.
The documents more importants like photos, videos, databases, and other files are no longer accessible because they have been encrypted.
Maybe you are busy looking for a way to recover your files, but do not waste your time. You will not be able to recover your files without our decryption service.
Is it possible to recover My Files?
Sure. We guarantee that you can recover all your files safely and easily. But you have not so enough time. You can decrypt some of your
files for free.Try now by clicking . But if you want to decrypt all your files, you need to pay. You only have 3 days to submit the payment. After that the price will be doubled. Also, if you don't pay in 7 days, you won't be able to recover your files forever.
How Do I Pay?
Payment is accepted in Bitcoin and ZCash only. For more information, click . Please check the current price of Bitcoin and buy some bitcoins. For more information, click .
And send the correct amount to the address specified in this window. After your payent, click . Once the payment is checked, you can start decrypting your files immediately.
Contact
If you need our assistance, send a message by clicking . We strongly recommend you to not remove this software, and disable your anti-virus for a while, until you pay and the payment gets processed. If your anti-virus gets updated and removes this software automatically, it will not be able to recover your files even if you pay!

If you fail to take care of BlackFireEye removal, this virus can access Windows Registry[2] and change existing registry keys with the new ones. In addition, some ransomware programs can disable executable files from running. During the time, this program can access the entire network and lock every file which is saved there. 

It is understandable that you are concerned about your encrypted data. However, you should remember that if you plug in any device while the system is infected, you might lose files that are saved there. So, get rid of the ransomware at first, double-check if your device is clear and only then focus on data recovery. 

Ransomware may come through the insecure network

If there are any vulnerabilities in the system, ransomware can easily access your device and infect it with chosen malware. Security experts from various countries [3] advise people to update their software more often to avoid security holes that could lead them to virus infection. However, note that updates from insecure sites may also lead you to cyber infections. Only well-known providers should be used to prevent potential damage.

Also, social engineering is widely used by malware creators, including ransomware developers. Spam email campaigns often use emails with malicious links or even infected files like Word, Excel or PDF that install the virus right after being clicked. Beware that the most of such emails look safe and legitimate because of the format or names used inside. However, the minute you open a downloaded file on your PC, your system gets locked, so make sure you doublecheck every message in your email inbox. 

BlackFireEye ransomware elimination requires professional anti-malware

To remove BlackFireEye ransomware safely, you should rely on reputable anti-malware tools like Reimage or Plumbytes Anti-MalwareNorton Internet Security. Since these programs can detect and remove any malware on your computer, it is crucial to run a full system scan to check the whole computer. This way, you can be sure that there are no unwanted programs left. Otherwise, you can get additional intruders right after rebooting your computer. 

Manual BlackFireEye removal might not give you positive results since you might be incapable of finding all of the intruders on your system. However, you might need to reboot your computer to Safe Mode with Networking or use a System Restore feature to disable the ransomware before a scan. If you are concerned about the recovery of your locked files, check our data recovery tools below. 

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall BlackFireEye ransomware. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage
Alternate Software
Plumbytes Anti-Malware
We have tested Plumbytes Anti-Malware's efficiency in removing BlackFireEye ransomware (2018-08-03)
Malwarebytes
We have tested Malwarebytes's efficiency in removing BlackFireEye ransomware (2018-08-03)
Hitman Pro
We have tested Hitman Pro's efficiency in removing BlackFireEye ransomware (2018-08-03)
Malwarebytes
We have tested Malwarebytes's efficiency in removing BlackFireEye ransomware (2018-08-03)

To remove BlackFireEye virus, follow these steps:

Remove BlackFireEye using Safe Mode with Networking

Try rebooting your system into Safe Mode with Networking before running a scan on your computer:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove BlackFireEye

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete BlackFireEye removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove BlackFireEye using System Restore

Use System Restore feature to disable the virus first:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of BlackFireEye. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that BlackFireEye removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove BlackFireEye from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If your files are encrypted by BlackFireEye, you can use several methods to restore them:

Data Recovery Pro is a program designed to restore files

This tool can recover your encrypted data or accidentally deleted files:

If you want to recover individual files there is a Windows Previous Versions feature

This Windows feature can work if System Restore was enabled before the initial attack:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

ShadowExplorer can work if you want to recover BlackFireEye ransomware encrypted data

If Shadow Volume Copies of your files still exist you can use this tool:

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

Decryption for this ransomware is not available

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from BlackFireEye and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes Malwarebytes or Plumbytes Anti-MalwareNorton Internet Security

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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