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Remove ads (Removal Guide) - Support Scam

removal by Lucia Danes - - | Type: Adware disguises Tech Support Scam page under inconspicuous-looking website virus is a rogue website designed to lure out sensitive information from the unsuspecting victims. At first glance, the site looks like any regular fan page where “Porsche” enthusiasts can gather together and share their thoughts and ideas. A closer look at the site reveals that the site has been dead since July 2016 and that none of the links on this site really work. Nevertheless, according to the statistics [1], Carrerafun Club still regularly receives around 166 unique visitors, 322 pageviews a day and is mainly accessed from countries like Canada and the United States. How come users end up on this useless website though it does not even show up in the regular search results? The truth is that Carrerafun is a malicious phishing site which only uses the image of a regular fan page to conceal the malicious Tech Support page to which users get redirected to other potentially unwanted programs, typically adware. Tech support scams [2] are known to imitate system errors or security alerts and persuade users into calling the provided tech support number, in this case, +1-844-575-3213. Unfortunately, this number does not connect victims to the Microsoft technicians. Instead, they find themselves in the hands of persistent salespeople who push questionable software, services or try to gain remote access to the victim’s computer. The scammers are also interested in your sensitive information, so if you accidentally fall for this scam, do not provide users with any of your personal information, banking details, etc. Hang up immediately and remove from your computer. Execute the removal with automatic tools like Reimage Reimage Cleaner Intego or try tackling the virus manually with our experts’ assistance. You will find the step-by-step malware removal guidelines at the end of the virus description. virus

When infected with a PUP that generates redirects to Carrerafun, you might also notice that your browser is becoming increasingly more cluttered with a variety of different ads as well. Be careful with these ads. You already know that this virus collaborates with technical support scammers, so it is possible that it may also have business with other shady third-parties and shove their ads or links straight to your favorite websites. We do not recommend delaying removal if you have already noticed its symptoms on your browser. Just launch your antivirus utility and start the full system scan.

Image of adware virus is a deceptive computer infection which aims to phish out sensitive information from the users. Such software should not be kept on the computer.

Freeware and freeware are the main distributors of PUPs

PUPs that promote redirect links are sneaky infections which are brought to the computers inside freeware or shareware packages. Malware developers find it easy to disseminate their products this way because it requires little effort since most of the job is carried out by the users themselves. Malware developers simply have to upload the malware-ridden freeware package to some software sharing platform and wait for the users to download it. Even the most respectable and acknowledged freeware sharing websites may be tricked into promoting questionable software packages, so you should be very careful when installing virtually any new content obtained online. Always check whether the downloaded software packages do not contain components you do not wish to see on your computer and opt the undesirable ones out.

Tackle removal with the help of automatic software removal can be achieved the quickest when using automatic software, such as antivirus or antimalware utilities. The malware detection tools locate the components that are responsible for triggering the virus activity on the computer and remove them automatically. In the meanwhile, you can enjoy other activities and don’t worry about leaving any unnoticed malware components on your computer. If you are having trouble with your antivirus software and can’t remove automatically, you can always take the manual path to the virus removal.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove ads, follow these steps:

Erase from Windows systems

When eliminating, it is helpful to have some professional help from the side. Thus, our researchers have prepared this guide to guide you through the virus elimination.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall and related programs
    Here, look for or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Delete from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Eliminate from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove ads from Microsoft Edge

If adware or other PUP is preventing you from using Microsoft Edge browser properly and you regularly notice suspicious new toolbars, extensions, add-ons and other software appear on your browser, just go through these steps:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, should be removed from your Microsoft Edge browser.

Uninstall from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete removal. Click on 'Reset Firefox' button for a couple of times

Get rid of from Google Chrome

If you wish to banish a PUP from your computer once and for all, we strongly suggest you clean up your browser to undo the changes that may have been made to the browser settings. Here is how you should do it:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete removal. Click on 'Reset' button to complete your removal

Erase from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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