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“Congratulations Amazon User” virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Adware

Congratulations Amazon User – fake pop up that has been spreading for almost a year

“Congratulations Amazon User

Congratulations Amazon User is a fake notification used to steal people's personal information. Before you fall into believing that you received a gift from Amazon, make sure you double check the domain name of this window on your iPhone, iPad, Android or other device. Amazon rewards hoax has been actively spreading around the Internet since the beginning of 2018. However, not everyone knows that it is closely related to adware[1] hiding inside the system.

Name Congratulations Amazon User
Type Scam
Caused by Adware
Main symptoms Continuous ads interrupting search sessions on iPhone, iPad, Android computer, etc.
Main dangers The loss of personal information, infiltration of serious malware
Ways to solve the problem A full reset of the device, a full system scan with reliable anti-virus
Recommended apps Run a full system scan with Reimage after updating

Technically, Congratulations Amazon User virus is a fraudulent online scam which is closely related to adware. These ad-based programs play an important role in the implementation of this deceit as they redirect users to malicious domains which are used to show the fake Amazon gift card pop-up that offers winning $1000 gift card, Playstation or iPhone 7. Be sure that each of these prizes is invented. Once you start going through given questions, you are asked to provide your full name, real address and more personal details about yourself. Beware that such data is especially valuable among marketing agencies and even hackers.

Users are tricked into thinking that Congratulations Amazon User is a legitimate pop up because it is designed using the signature Amazon style. It even has the brand’s logo on top which makes the message even more believable. Besides, it offers great prizes which have always been attracting users into falling for them. 

Such deceptive technique is not novelty. The most famous scams of this type are:

Unfortunately, there are lots of users who fall for these scams and don't have even the slightest suspicion that they have to remove Congratulations Amazon User from iPhone, iPad or other device to get rid of this pop up. To perform a full removal procedure, you may need to reset your device. If you have been interrupted by this message on your computer, use Reimage.

Please, do NOT like this ad, share it or interact in other way as you can infect your device with additional malware or disclose your sensitive details to unreliable third-parties. The adware can spread to any country in the world, be it France, Germany or Spain[2], so everyone should be careful not to get infected.

More details about this scam

Typically, the full message of Congratulations Amazon.com User virus goes like this:

Congratulations Amazon User, you have (1) Amazon Gift reserved!
Every Thursday we choose 10 lucky users randomly from to receive 1 FREE gift from Amazon. This is our way to thank you for your continuous support for our products and services.
You can choose a PlayStation 4, $1000 Amazon Gift Card, or iPhone 7 plus.
To win all you need to do is to answer the following 4 questions.
Note: 10 randomly chosen users got this invitation and there are only a few prizes left.
You have 1 minute and 36 seconds to answer the following questions before we give the prizes to another lucky user. Good Luck!
Question 1 of 4:
Who founded Amazon?
Sergey Brin and Larry Page / Jeff Bezos / Steve Jobs

You should remember that Amazon or any other online shopping service would NEVER drop their lottery winning messages or parcel delivery failure notices on random websites. If you see such pop-ups on your screen, you are most likely being targeted by scammers.

The first thing you should do to get rid of Congratulations Amazon user pop up is to leave the fraudulent page or close the malicious pop-up immediately. It is recommended to force stop the browser because close buttons of these ads may hide links to malicious websites and by clicking them you could be immediately redirected to them against your will.

After you exit the browser, you should launch some security tool to scan through your computer system and eliminate adware and other junk files automatically. We recommend using Reimage for an effective system cleanup.

“Congratulations Amazon User

New version – Amazon Gift Card pop up scam

We have been reported about a new scam spreading on the Internet and using Amazon name. It appears when you are redirected to Bigbrandgiftcards.com or a similar unsafe website that claims: “Take a survey to see if you qualify for a $1000 Amazon Gift Card”. Of course, this survey is just another scam used to swindle people's sensitive information and money.

Pages you can be redirected to and be tricked by Amazon Gift Card scam or similar fake alert include Surveystarz.com, Gift-sale.stream, Bigbrandgiftcards.com, offers.boumio.com, Worldtradereklama.ru and many others. Make sure you stay away from them and never post your personal information without knowing who are you dealing with. To remove Amazon Gift card popup scam, you should run a full system scan with security software.

Recognizing fake ads and scams:

Fake “Congratulations Amazon User,” “Congratulations you won” or “$1000 Amazon Gift Card” alerts are easy to spot but they do not necessarily signal adware infection. You may come across the malicious pop-up while browsing on some illegal content sharing or movie streaming websites.[3]

If these notifications are generated by adware, you will not encounter them just once, but keep bumping into them over and over again.

You will also witness other advertisement, banners, video/audio commercials taking over your visited websites. Finally, your browser will load websites slower or crash in the process. These are the main signs of adware scam infection.

“Congratulations Amazon User

Removing Congratulations Amazon User advertisements

The best tactic you can do in order to get rid of Congratulations Amazon User virus from your PC successfully is relying on a full system scan with a professional antivirus. Pop-ups can be triggered by different adware programs, so it would be very time-consuming to try to find it manually. Besides, they typically come in a bundle with bunch of different components that can be hidden anywhere.

To remove Congratulations Amazon User from iPhone, iPad or Android, you need to scan it with mobile security software. In this case, you can opt for Reimage Mac version. Of course, you can also run thru your recently installed programs and uninstall all suspicious entries. Besides, we highly recommend clearing your phone's history to stop Amazon pop ups in the future. 

If, however, you have are in a situation where you have no other choice but to perform a manual Congratulations Amazon User removal, we highly recommend checking instructions prepared by our experts below. Make sure you complete all steps given in this guide carefully.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove “Congratulations Amazon User” virus, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Congratulations Amazon User” from Windows systems

Manual virus removal guide from Windows OS is prepared for you below:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Congratulations Amazon User” and related programs
    Here, look for “Congratulations Amazon User” or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Congratulations Amazon User” from Mac OS X system

To remove Congratulations Amazon.com User scam from Mac, you need to find apps that look suspicious. Make sure you uninstall them to get rid of the misleading notification and redirects.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Congratulations Amazon User” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “Congratulations Amazon User” from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Congratulations Amazon User” and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Congratulations Amazon User” removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “Congratulations Amazon User” virus from Microsoft Edge

To eliminate adware related to this scam, you must reset your web browser. To reset MS Edge completely, follow these steps:

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Congratulations Amazon User” should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “Congratulations Amazon User” from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Congratulations Amazon User” and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Congratulations Amazon User” removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “Congratulations Amazon User” from Google Chrome

To complete PUP removal, reset your browser and roll back the settings which may have been changes during the virus stay on the computer. In Google Chrome, the reset is performed like so:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Congratulations Amazon User” and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Congratulations Amazon User” removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Congratulations Amazon User” from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Congratulations Amazon User” or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Congratulations Amazon User” removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References

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