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Remove “Congratulations Amazon User” virus (Removal Instructions) - Sep 2020 update

removal by Alice Woods - - | Type: Adware

Congratulations Amazon User – fake pop up that has been spreading for almost a year

Congratulations Amazon User virus

Congratulations Amazon User is a fake notification used to steal people's personal information. Before you fall into believing that you received a gift from Amazon, make sure you double check the domain name of this window on your iPhone, iPad, Android or other device. Amazon rewards hoax has been actively spreading around the Internet since the beginning of 2018. However, not everyone knows that it is closely related to adware[1] hiding inside the system.

Name Congratulations Amazon User
Type Scam
Caused by Adware
Main symptoms Continuous ads interrupting search sessions on iPhone, iPad, Android computer, etc.
Main dangers The loss of personal information, infiltration of serious malware
Ways to solve the problem A full reset of the device, a full system scan with reliable anti-virus
Recommended apps Run a full system scan with Reimage Reimage Cleaner Intego after updating

Technically, Congratulations Amazon User virus is a fraudulent online scam which is closely related to adware. These ad-based programs play an important role in the implementation of this deceit as they redirect users to malicious domains which are used to show the fake Amazon gift card pop-up that offers winning $1000 gift card, Playstation or iPhone 7. Be sure that each of these prizes is invented. Once you start going through given questions, you are asked to provide your full name, real address and more personal details about yourself. Beware that such data is especially valuable among marketing agencies and even hackers.

Users are tricked into thinking that Congratulations Amazon User is a legitimate pop up because it is designed using the signature Amazon style. It even has the brand’s logo on top which makes the message even more believable. Besides, it offers great prizes which have always been attracting users into falling for them. 

Such deceptive technique is not novelty. The most famous scams of this type are:

Unfortunately, there are lots of users who fall for these scams and don't have even the slightest suspicion that they have to remove Congratulations Amazon User from iPhone, iPad or other device to get rid of this pop up. To perform a full removal procedure, you may need to reset your device. If you have been interrupted by this message on your computer, use Reimage Reimage Cleaner Intego.

Please, do NOT like this ad, share it or interact in other way as you can infect your device with additional malware or disclose your sensitive details to unreliable third-parties. The adware can spread to any country in the world, be it France, Germany or Spain[2], so everyone should be careful not to get infected.

“Congratulations Amazon User" adware virus illustration The fake “Congratulations Amazon User” pop-up that malicious adware generates is illustrated above. Memorize how it looks like and try to avoid it.

More details about this scam

Typically, the full message of Congratulations User virus goes like this:

Congratulations Amazon User, you have (1) Amazon Gift reserved!
Every Thursday we choose 10 lucky users randomly from to receive 1 FREE gift from Amazon. This is our way to thank you for your continuous support for our products and services.
You can choose a PlayStation 4, $1000 Amazon Gift Card, or iPhone 7 plus.
To win all you need to do is to answer the following 4 questions.
Note: 10 randomly chosen users got this invitation and there are only a few prizes left.
You have 1 minute and 36 seconds to answer the following questions before we give the prizes to another lucky user. Good Luck!
Question 1 of 4:
Who founded Amazon?
Sergey Brin and Larry Page / Jeff Bezos / Steve Jobs

You should remember that Amazon or any other online shopping service would NEVER drop their lottery winning messages or parcel delivery failure notices on random websites. If you see such pop-ups on your screen, you are most likely being targeted by scammers.

The first thing you should do to get rid of Congratulations Amazon user pop up is to leave the fraudulent page or close the malicious pop-up immediately. It is recommended to force stop the browser because close buttons of these ads may hide links to malicious websites and by clicking them you could be immediately redirected to them against your will.

After you exit the browser, you should launch some security tool to scan through your computer system and eliminate adware and other junk files automatically. We recommend using Reimage Reimage Cleaner Intego for an effective system cleanup.

“Congratulations Amazon User" fake alert

New version – Amazon Gift Card pop up scam

We have been reported about a new scam spreading on the Internet and using Amazon name. It appears when you are redirected to or a similar unsafe website that claims: “Take a survey to see if you qualify for a $1000 Amazon Gift Card”. Of course, this survey is just another scam used to swindle people's sensitive information and money.

Pages you can be redirected to and be tricked by Amazon Gift Card scam or similar fake alert include,,,, and many others. Make sure you stay away from them and never post your personal information without knowing who are you dealing with. To remove Amazon Gift card popup scam, you should run a full system scan with security software.

Recognizing fake ads and scams:

Fake “Congratulations Amazon User,” “Congratulations you won” or “$1000 Amazon Gift Card” alerts are easy to spot but they do not necessarily signal adware infection. You may come across the malicious pop-up while browsing on some illegal content sharing or movie streaming websites.[3]

If these notifications are generated by adware, you will not encounter them just once, but keep bumping into them over and over again.

You will also witness other advertisement, banners, video/audio commercials taking over your visited websites. Finally, your browser will load websites slower or crash in the process. These are the main signs of adware scam infection.

“Congratulations Amazon User" survey scam

Removing Congratulations Amazon User advertisements

The best tactic you can do in order to get rid of Congratulations Amazon User virus from your PC successfully is relying on a full system scan with a professional antivirus. Pop-ups can be triggered by different adware programs, so it would be very time-consuming to try to find it manually. Besides, they typically come in a bundle with bunch of different components that can be hidden anywhere.

To remove Congratulations Amazon User from iPhone, iPad or Android, you need to scan it with mobile security software. In this case, you can opt for Reimage Reimage Cleaner Intego Mac version. Of course, you can also run thru your recently installed programs and uninstall all suspicious entries. Besides, we highly recommend clearing your phone's history to stop Amazon pop ups in the future. 

If, however, you have are in a situation where you have no other choice but to perform a manual Congratulations Amazon User removal, we highly recommend checking instructions prepared by our experts below. Make sure you complete all steps given in this guide carefully.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Congratulations Amazon User” virus, follow these steps:

Remove “Congratulations Amazon User” from Windows systems

Manual virus removal guide from Windows OS is prepared for you below:

To remove “Congratulations Amazon User” from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Congratulations Amazon User” (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete “Congratulations Amazon User” from Mac OS X system

To remove Congratulations User scam from Mac, you need to find apps that look suspicious. Make sure you uninstall them to get rid of the misleading notification and redirects.

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Congratulations Amazon User” or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall “Congratulations Amazon User” from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Congratulations Amazon User” and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Congratulations Amazon User” removal.Reset Internet Explorer

Get rid of “Congratulations Amazon User” virus from Microsoft Edge

To eliminate adware related to this scam, you must reset your web browser. To reset MS Edge completely, follow these steps:

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Congratulations Amazon User”-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase “Congratulations Amazon User” from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Congratulations Amazon User” and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Congratulations Amazon User” did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Congratulations Amazon User” removal.Reset Firefox 2

Eliminate “Congratulations Amazon User” from Google Chrome

To complete PUP removal, reset your browser and roll back the settings which may have been changes during the virus stay on the computer. In Google Chrome, the reset is performed like so:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Congratulations Amazon User” by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Congratulations Amazon User”-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Congratulations Amazon User” removal.Reset Chrome 2

Remove “Congratulations Amazon User” from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Congratulations Amazon User” and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Do not let government spy on you

The government has many issues in regards to tracking users' data and spying on citizens, so you should take this into consideration and learn more about shady information gathering practices. Avoid any unwanted government tracking or spying by going totally anonymous on the internet. 

You can choose a different location when you go online and access any material you want without particular content restrictions. You can easily enjoy internet connection without any risks of being hacked by using Private Internet Access VPN.

Control the information that can be accessed by government any other unwanted party and surf online without being spied on. Even if you are not involved in illegal activities or trust your selection of services, platforms, be suspicious for your own security and take precautionary measures by using the VPN service.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author
Alice Woods
Alice Woods - Likes to teach users about virus prevention

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