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CreamPie ransomware. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Ransomware

CreamPie ransomware – a file locking virus which appears on the system as a CreamPie.exe process

CreamPie ransomware
CreamPie ransomware - a computer infection which appears in the Task Manager section as the CreamPie.exe process.

CreamPie ransomware, full name CreamPie v.1.01, is a cyber threat which was discovered on the last week of August this year. This dangerous virus differs from other of its kind because it does not display any ransom note. Crooks provide only the backdata@cock.li email address without any ransom details. This threat encrypts various photos, text files, powerpoint presentations, databases, and other documents. For example, if you had a file named house.jpg. CreamPie virus turns it to house.jpg.[backdata@cock.li].CreamPie.

Name CreamPie 
Type Ransomware
Also known as CreamPie v.1.01
Email backdata@cock.li
Extension [backdata@cock.li].CreamPie
Process CreamPie.exe
Enters by A corrupted DOCX file
Distribution Spam emails
Deletion process Install Reimage

CreamPie ransomware appears as the CreamPie.exe process in the Task Manager[1] section. According to researchers, this ransomware-type virus[2] enters the computer by a corrupted DOCX document. After that, the encryption process starts and takes about half an hour. However, the time duration depends on the amount of data that is located on the infected computer.

Moreover, CreamPie ransomware uses unique encryption codes to lock up important files. Both encryption and decryption keys are stored safely on remote servers and kept in reach only for the cybercrooks. In spite of this fact, even highly-experienced specialists cannot discover the decryption tools required for data recovery.

Even if you are desperate to get files with the .[backdata@cock.li].CreamPie extension back to their previous state, notice that contacting the criminals is not a good idea at all. Victims are often very likely to get scammed and face money losses. If you encounter such infection on your computer, be quick to remove CreamPie ransomware from the system ASAP. For such case, we advise using Reimage.

After you perform the CreamPie removal, make sure you store your valuable data safely in the future. A big recommendation would be to use external devices for such case. If you keep important files on a USB drive, you will be able to protect valuable documents from various cyber attacks.

Avoid ransomware attacks

According to malware experts[3], if you want to take some precautionary measures against ransomware-type viruses, you need to gain knowledge about their distribution techniques. The most common ransomware spreading methods are:

  • By spam messages. Crooks send thousands of hazardous emails straightly to random victims. Such messages might contain a harmful attachment or link. Once opened, it might launch the installation of a serious malware.
  • Third-party sources. E.g., P2P networks. Such pages are provided by secondary sources and might include damaging content. Stay away from third-party websites.

Another big recommendation for you would be to run an antivirus program on your computer. It will allow you to perform regular system scans once in a while and detect various threats. However, you need to make sure that the security tool is always kept up-to-date. Otherwise, it might not function properly.

Make sure you delete CreamPie ransomware permanently

If you want to remove CreamPie virus, you will need to download and install serious security software. We recommend using Reimage, Malwarebytes MalwarebytesCombo Cleaner, or Plumbytes Anti-MalwareMalwarebytes Malwarebytes. Expert help is needed in this situation as the cyber threat can cause various damage. However, take notice that manual elimination is not possible for this case as if completed wrong, it might cause even more harm.

After you perform the CreamPie ransomware removal, do some system backups to ensure that all ransomware-related components have vanished successfully. For next time, make sure you take all precautionary measures possible to avoid ransomware and various malware attacks. Additionally, keep your data safe on external devices.

Taking about data recovery, you might have been wondering, how to get important files back to their starter positions. We suggest looking through the following data recovery methods which might be helpful in such a case. Make sure you read the instructions carefully and perform each step as required to gain the best results.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove CreamPie virus, follow these steps:

Remove CreamPie using Safe Mode with Networking

Reboot your computer to Safe Mode with Networking to disable the ransomware-type virus:

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove CreamPie

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete CreamPie removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove CreamPie using System Restore

Activate the System Restore feature. Follow these instructions:

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of CreamPie. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that CreamPie removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove CreamPie from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

If you have been wondering, how to restore corrupted data, we have provided some solutions for you. There are few methods below that might be helpful.

If your files are encrypted by CreamPie, you can use several methods to restore them:

Try using Data Recovery Pro to restore important files:

If your data has been corrupted in a certain way, try this method to recover lost files:

  • Download Data Recovery Pro;
  • Follow the steps of Data Recovery Setup and install the program on your computer;
  • Launch it and scan your computer for files encrypted by CreamPie ransomware;
  • Restore them.

Use Windows Previous Versions feature and recover locked files:

Sadly, if you did not enable the System Restore feature before the virus installation, there is a big chance that this method might not work properly.

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Shadow Explorer might help you get important data back:

You could give this method a try if the ransomware-type virus did not delete Shadow Copies of affected documents.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

There is no official CreamPie decryptor discovered yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from CreamPie and other ransomwares, use a reputable anti-spyware, such as Reimage, Malwarebytes MalwarebytesCombo Cleaner or Plumbytes Anti-MalwareMalwarebytes Malwarebytes

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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References