Customer Promos ads: what it is and how to remove it

Customer Promos (developed by SuperWeb LLC) is identified as an ad-supported software, assigned to the 'potentially unwanted programs' (PUPs) group. This program is an intrusive computer parasite that hardly has any use.

Facts checked October 6, 2026. Removal steps tested on Windows 11 (26H2) and checked against Microsoft's and the browser makers' current documentation. Sections marked as our earlier report are the original text: they describe the threat as it was then and have not been reviewed since. The 2026 status, the removal steps and the questions are current.

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Customer Promos ads: customer promos adware
Customer Promos ads as our 2016 report showed it.

Customer Promos ads: summary

Detection namesNo Microsoft detection name is known
DistributionNot recorded in the old report
DamageNot recorded in the old report
NameCustomer Promos ads
TypeAd-supported program
SymptomsAn unknown program in Installed apps
Removal

Scan the PC with security software to find and remove the malware and anything installed with it. Fortect scans Windows for malware and repairs the system files and settings it damaged.

Remove it nowTo use the full-featured product, you have to purchase a license for Fortect. The scan is free.
Show 4 more facts
EvidenceOne write-up by a security site; details still limited
ProgramCustomer Promos ads
First seen10 February 2016
Facts checked6 October 2026

From our report of Feb 2016 · not reviewed since

What Customer Promos ads is

Customer Promos (developed by SuperWeb LLC) is identified as an ad-supported software, assigned to the 'potentially unwanted programs' (PUPs) group.

This program is an intrusive computer parasite that hardly has any use. Users who have accidentally installed this software claim that it delivers various e-shopping offers including discount codes, price comparisons, coupons, and similar deals. Unfortunately, they have also noticed that the majority of these offers are fake and misleading. Obviously, they want to remove this dubious adware software from their computer quite soon after installing it.

Is Customer Promos ads dangerous?

From our report of Feb 2016 · not reviewed since

How does Customer Promos work?

When Customer Promos app enters the computer, it adds an extension to your web browsers (all of them).

Then it starts to supervise your activity on the web, collecting some required information to find out what your interests are. It seeks to obtain such information about you or your computer:

After it gathers the aforementioned information, it routs out targeted advertisements from its server and sends them to you. According to the developers of this software, these ads by Customer Promos might be "displayed to as you use your browsers, including, without limitation, banner and video ads, in-text ads, and links, web browsing-related ads, interstitial, transitional, search, and full page ads."

In other words, you will be spammed with various forms of useless Customer Promos ads. Do you know why we are calling these ads useless?According to our research, the most of these ads are designed fraudulently - they display a catchy offer while in reality there is no such offer.

Therefore, clicking on such fake offer can lead you to untrustworthy third-party websites. As a matter of a fact, such redirects increase web traffic to particular websites and, as a consequence, generate pay-per-click profit for the developers of Customer Promos. Unfortunately, SuperWeb LLC is not liable for any damage you may experience by visiting these sites.

We do not recommend visiting them at all - they might be infectious or malicious. If you want to bypass visiting such untrustworthy web sources and browse the Internet without annoying interruptions, you should remove Customer Promos adware using an anti-spyware software like .

  • IP address;
  • geolocation of your device;
  • websites visited;
  • search queries entered.
Customer Promos ads: customer promos adware
Customer Promos ads in our 2016 report.

From our report of Feb 2016 · not reviewed since

How did Customer Promos hijack my PC?

A deceptive software distribution technique is used to spread Customer Promos .exe file.

The developers of this questionable application commonly bundle this program with freeware or shareware. As a result, some inattentive PC users install this adware without even realizing that. If you do not want to install PUPs alongside other programs, you should always opt for Advanced or Custom installation mode.

These settings commonly provide an extra setup window that presents a list of 'recommended programs' that can be installed alongside the primary program. Deselect these proposals, because in most of the cases, precisely these 'recommended programs' appear to be PUPs.

If CustomerPromos adware has already slithered into your machine unnoticed, you might want to uninstall it. The manual Customer Promos removal guide is given on page 2.

How to remove Customer Promos ads

Uninstall first, then remove what stays behind, so the ads do not come back after a restart.

  1. Step 1: Uninstall Customer Promos ads

    Open Settings > Apps > Installed apps in Windows 11, or Settings > Apps > Apps & features in Windows 10.

    Sort the list by install date and find Customer Promos ads, then choose Uninstall from the three-dot menu next to it (in Windows 10, click the entry and then Uninstall).

    Remove anything else installed on the same day that you do not recognise, because such programs usually arrive together in one installer. If the uninstaller opens a browser page with an offer or a survey, close it: the program is removed either way.

    Full procedure with screenshots: Uninstall a program or app in Windows On uGetFix

  2. Step 2: Remove it from startup

    Whatever Customer Promos ads installed usually starts with Windows.

    Open Task Manager with Ctrl + Shift + Esc, go to Startup apps in Windows 11 or the Startup tab in Windows 10, and disable what you do not know, starting with entries that have an empty Publisher column.

    Open file location on the right-click menu shows the file, which helps you decide and tells you what to delete later. Disabling is safe: if something you need stops working, switch it back on.

    Full procedure with screenshots: Stop apps from opening at startup On uGetFix

  3. Step 3: Delete the folders left behind

    What the uninstaller leaves behind is usually in the user folders. Open File Explorer, switch on View > Show > Hidden items (in Windows 10 View > Hidden items), and go through %LocalAppData%, %AppData%, %ProgramData% and the two Program Files folders.

    Sort by Date modified and delete folders that appeared together with the problem and belong to no program you use. Folders with random names that hold .exe, .dll, .js or .ps1 files are the strongest sign.

    Full procedure with screenshots: Remove what malware leaves behind in Windows

  4. Step 4: Reset the browser

    Finish the browser part with a reset, which puts the search engine, start page, new tab page and site permissions back to their defaults and switches extensions off. Chrome: Settings > Reset settings > Restore settings to their original defaults.

    Edge: Settings > Reset settings. Firefox: Help > More troubleshooting information > Refresh Firefox, which also removes its extensions. Your bookmarks and saved passwords are kept, and the menus are the same on Windows 11 and Windows 10.

    Chrome Settings page with the Reset settings section open
    Chrome on Windows 11: Settings > Reset settings.

    Full procedure with screenshots: Reset a browser and fix a hijacked search engine

  5. Step 5: Scan the PC, then run the offline scan

    Open Windows Security > Virus & threat protection > Scan options, run a Full scan and remove everything it finds. Then select Microsoft Defender Antivirus (offline scan) and click Scan now: the PC restarts and scans before Windows loads, which finds files that hide while Windows runs.

    Save your work first, because the offline scan takes about 15 minutes. Both scans are built into Windows 11 and Windows 10, and a second scanner from another vendor is a useful extra opinion.

    Windows Security Scan options with Microsoft Defender Antivirus offline scan selected
    Windows 11: Windows Security > Virus & threat protection > Scan options.

    Full procedure with screenshots: Run a Microsoft Defender Offline scan

Instructions for each browser and system

The detailed steps for every browser and system this guide covers. Open the one you use.

Uninstall from Windows

Uninstall from Windows 10/8:

  1. Type Control Panel into the Windows search box and open the result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 10/8

Uninstall from Windows 7/XP:

  1. Click on Windows Start > Control Panel (Windows XP users should click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP

Remove the unwanted program:

  1. In the Programs and Features window, look for any recently installed suspicious entries, select them, and click Uninstall.
  2. If User Account Control appears, click Yes to confirm, then complete the removal.Uninstall the unwanted program from Windows
Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all suspicious extensions related to the unwanted program by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings.Reset Chrome 2
Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click Remove.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Settings > Privacy, search, and services..
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select Cookies and other site data and Cached images and files. (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Remove next to any suspicious startup page.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge
Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy, search and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.
  5. This will disable extensions and reset startup pages but will not delete bookmarks, saved passwords, or browsing history.Reset Chromium Edge
Remove from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select the unwanted extension and click Remove.Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Settings.
  3. Under Home, set your preferred homepage and new tab settings.

Clear cookies and site data:

  1. Click Menu and pick Settings.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data...
  5. Select Cookies and Site Data and Temporary cached files and pages, then click Clear.Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox...
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox.Reset Firefox 2
Delete from Safari

Remove dangerous extensions:

  1. Open Safari, click Safari in the menu at the top-left of the screen, and select Preferences.
  2. Go to the Extensions tab, look for any suspicious entries, and click Uninstall to remove them.Remove extensions from Safari

Clear history and website data:

  1. Click Safari in the menu and pick Clear History.
  2. Set Clear to all history and confirm with Clear History.Clear history from Safari

Reset Safari:

  1. Click Safari in the menu and select Preferences > Advanced.
  2. Enable Show Develop menu in menu bar.
  3. From the menu bar, click Develop and select Empty Caches.Reset Safari
Delete from macOS

Remove the unwanted application:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for any suspicious entries, then drag them to Trash (or right-click and pick Move to Trash).Uninstall from Mac

Delete leftover files and folders:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and remove any suspicious folders related to the unwanted program.
  3. Repeat the same check in the /Library/LaunchAgents and /Library/LaunchDaemons folders, deleting any suspicious entries.Delete leftover files from Mac
  4. Finally, empty the Trash to permanently remove the leftovers.

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online.

One of the basic means to add a layer of security - choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features.

However, if you want true anonymity, we suggest you employ a powerful VPN - it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.

Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable.

Family photos, work documents, school projects - these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur:

  • power cuts
  • Blue Screen of Death errors
  • hardware failures
  • crypto-malware attack
  • even accidental deletion

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, can be your only hope to retrieve your invaluable files.

From our report of Feb 2016 · not reviewed since

How to eliminate this potentially unwanted program from the computer?

Customer Promos pretends to provide useful shopping deals, but it is pretty obvious that this software functions in a slightly different way than it promises to.

Good luck!

Questions about Customer Promos ads

Can I safely uninstall Customer Promos ads?

If you did not install Customer Promos ads yourself and it is not part of your hardware or a program you rely on, yes. Uninstalling an unwanted program does not harm Windows.

Before you do, search the exact name and publisher to be sure it is not a driver tool, a printer utility or a game launcher with an odd name. Then remove it from Settings, Apps, Installed apps.

Ignore any offers or warnings in its uninstaller about losing protection or performance. Afterwards check Startup apps and your browsers for leftovers, and restart once to confirm that it does not reinstall itself.

How do I stop programs like Customer Promos ads from being installed again?

Most unwanted programs arrive through installers, so the fix is in how you install software. Download programs from their official sites or the Microsoft Store, not from download portals or ads above search results. During setup, choose Custom or Advanced installation and untick every extra offer, including browsers, toolbars and optimizers.

Decline update prompts that appear inside other programs unless you know them. In Windows Security, turn on reputation-based protection and potentially unwanted app blocking. These steps would most likely have stopped Customer Promos ads before it reached the app list.

Is uninstalling Customer Promos ads enough?

Often, but not always. Uninstalling Customer Promos ads through Settings > Apps > Installed apps removes the main part. Ad-supported programs, however, frequently arrive together with others from the same installer, and some leave a scheduled task or a browser extension behind.

After uninstalling, sort the list of installed apps by date and look at what else appeared that day, check Task Manager > Startup apps, and open the extension page in every browser. A Microsoft Defender full scan at the end catches leftover files.

My scan found nothing, but the ads continue. Why?

Because the source may not be a file a scanner looks for. Browser notifications are a permission stored in the browser, and many adware extensions are not flagged because they come from an official store.

Some ad-supported programs are only reported if you enable detection of potentially unwanted apps. So a clean scan does not mean the job is done. Check each browser's notification permissions and extension list by hand, and turn on Potentially unwanted app blocking in Windows Security before scanning again.

Can an adware pop-up infect my PC just by appearing?

No. A pop-up, a notification or a new tab is only a web page or a message. It cannot run programs on Windows by itself, provided the browser and Windows are up to date. Infection needs a step from you:

  • running a downloaded file
  • installing an extension
  • giving a stranger remote access

That is why scam pages work so hard to make you click. Close such pages with the tab's X or by closing the browser, not with buttons inside the page, which may start a download.

I let a "support technician" from an ad connect to my PC. What should I do?

Act quickly but calmly. Disconnect the PC from the internet first, so the connection ends. Uninstall the remote access tool they asked you to install and check Installed apps for anything else added during the call.

Run a Microsoft Defender full scan and offline scan. From another device, change your e-mail and banking passwords and sign out of all sessions.

If you paid by card, bank transfer or gift card, contact your bank or the card issuer immediately, and report the scam to the police. Do not answer if they call back.

Why is my browser so slow since the ads started?

Each page now does extra work. An adware extension reads the page, decides where to put ads, loads them from ad servers and reports your visit, and that happens on every tab. Ad-supported programs add their own background activity.

Removing the extension or program usually makes the browser fast again at once. If it stays slow, open the browser's own task manager with Shift+Esc in Chrome or Edge and look for extensions using a lot of memory or processor time.

Did Customer Promos ads collect my data?

Adware typically collects what it needs to choose ads:

  • the sites you visit
  • search terms
  • approximate location
  • browser and system details

Extensions with permission to read and change data on all websites can technically see everything on those pages, including forms. That is a privacy problem rather than proof of theft.

If you typed card details or passwords while it was active, changing the most important passwords is a reasonable precaution. Clearing cookies after removal ends the tracking sessions it may have started.

Will Fortect remove Customer Promos ads?

Fortect scans Windows for malware and unwanted programs and repairs the system files and settings they change, and its free scan shows what it finds on your PC before you decide anything.

For Customer Promos ads, follow the plan above as well: the browser steps take back permissions and settings that no scanner treats as a threat, and uninstalling the program that brought it removes the source.

Run Microsoft Defender's full scan and, if anything was found, its offline scan as a second opinion. If the symptoms are gone after the plan and both scans are clean, there is nothing more to do.

Sources

  1. Google Chrome Help: Use notifications to get alerts (no longer online) (read October 6, 2026)
  2. FTC: How to recognize, remove and avoid malware (read October 6, 2026)
  3. Microsoft Learn: Microsoft Defender Offline (read October 6, 2026)
  4. Microsoft Learn: How Microsoft names malware (read October 6, 2026)

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