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Remove Customer Promos ads (Tutorial)

removal by Gabriel E. Hall - - | Type: Adware

Customer Promos (developed by SuperWeb LLC) is identified as an ad-supported software, assigned to the ‘potentially unwanted programs’ (PUPs) group. This program is an intrusive computer parasite that hardly has any use. Users who have accidentally installed this software claim that it delivers various e-shopping offers including discount codes, price comparisons, coupons, and similar deals. Unfortunately, they have also noticed that the majority of these offers are fake and misleading. Obviously, they want to remove this dubious adware software from their computer quite soon after installing it.

How does Customer Promos work?

When Customer Promos app enters the computer, it adds an extension to your web browsers (all of them). Then it starts to supervise your activity on the web, collecting some required information to find out what your interests are. It seeks to obtain such information about you or your computer:

  • IP address;
  • geolocation of your device;
  • websites visited;
  • search queries entered.

After it gathers the aforementioned information, it routs out targeted advertisements from its server and sends them to you. According to the developers of this software, these ads by Customer Promos might be “displayed to as you use your browsers, including, without limitation, banner and video ads, in-text ads, and links, web browsing-related ads, interstitial, transitional, search, and full page ads.

Customer Promos hijack

Questions about Customer Promos ads

In other words, you will be spammed with various forms of useless Customer Promos ads. Do you know why we are calling these ads useless?According to our research, the most of these ads are designed fraudulently – they display a catchy offer while in reality there is no such offer. Therefore, clicking on such fake offer can lead you to untrustworthy third-party websites. As a matter of a fact, such redirects increase web traffic to particular websites and, as a consequence, generate pay-per-click profit for the developers of Customer Promos. Unfortunately, SuperWeb LLC is not liable for any damage you may experience by visiting these sites. We do not recommend visiting them at all – they might be infectious or malicious. If you want to bypass visiting such untrustworthy web sources and browse the Internet without annoying interruptions, you should remove Customer Promos adware using an anti-spyware software like ReimageIntego.

How did Customer Promos hijack my PC?

A deceptive software distribution technique is used to spread Customer Promos .exe file. The developers of this questionable application commonly bundle this program with freeware or shareware. As a result, some inattentive PC users install this adware without even realizing that. If you do not want to install PUPs alongside other programs, you should always opt for Advanced or Custom installation mode. These settings commonly provide an extra setup window that presents a list of ‘recommended programs’ that can be installed alongside the primary program. Deselect these proposals, because in most of the cases, precisely these ‘recommended programs’ appear to be PUPs.

If CustomerPromos adware has already slithered into your machine unnoticed, you might want to uninstall it. The manual Customer Promos removal guide is given on page 2.

How to eliminate this potentially unwanted program from the computer?

Customer Promos pretends to provide useful shopping deals, but it is pretty obvious that this software functions in a slightly different way than it promises to. We advise you to get rid of this worthless application with no delay. As we have mentioned earlier, you can take the weight off your shoulders and eliminate Customer Promos virus automatically using SpyHunter or a similar anti-spyware program. If you still want to opt for a manual removal option, scroll down this page to find a manual removal guide, which a professional 2-spyware research team has prepared for you. Good luck!

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Customer Promos ads, follow these steps:

Delete Customer Promos from Windows systems

To remove Customer Promos from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Customer Promos (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate Customer Promos from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Customer Promos from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Customer Promos-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Customer Promos, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Customer Promos and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Customer Promos-related entries.Uninstall from Mac 2

Uninstall Customer Promos from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Customer Promos and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Customer Promos removal.Reset Internet Explorer

Get rid of Customer Promos ads from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Customer Promos-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Erase Customer Promos from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Customer Promos and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Customer Promos did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Customer Promos removal.Reset Firefox 2

Remove Customer Promos from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Customer Promos by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Customer Promos-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Customer Promos removal.Reset Chrome 2

Delete Customer Promos from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Customer Promos and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Choose a proper web browser and improve your safety with a VPN tool

Online spying has got momentum in recent years and people are getting more and more interested in how to protect their privacy online. One of the basic means to add a layer of security – choose the most private and secure web browser. Although web browsers can't grant full privacy protection and security, some of them are much better at sandboxing, HTTPS upgrading, active content blocking, tracking blocking, phishing protection, and similar privacy-oriented features. However, if you want true anonymity, we suggest you employ a powerful Private Internet Access VPN – it can encrypt all the traffic that comes and goes out of your computer, preventing tracking completely.


Lost your files? Use data recovery software

While some files located on any computer are replaceable or useless, others can be extremely valuable. Family photos, work documents, school projects – these are types of files that we don't want to lose. Unfortunately, there are many ways how unexpected data loss can occur: power cuts, Blue Screen of Death errors, hardware failures, crypto-malware attack, or even accidental deletion.

To ensure that all the files remain intact, you should prepare regular data backups. You can choose cloud-based or physical copies you could restore from later in case of a disaster. If your backups were lost as well or you never bothered to prepare any, Data Recovery Pro can be your only hope to retrieve your invaluable files.

About the author
Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  1. Bimbo says:
    February 10th, 2016 at 6:44 am

    Cannot get rid of this adware, what to do?! Found the extension but cannot locate the .exe file.

  2. tonny.montana says:
    February 10th, 2016 at 6:46 am

    have you tried to search for customerpromos.exe maybe? anyway you should check for this program in the Add/remove Programs list as instructed above.

  3. bouncesp says:
    February 10th, 2016 at 6:49 am

    Customer Promos ads are too annoying… They also bring false content, they do not provide real shopping deals. How do they expect to make computer users keep this program on their computers? It makes an impression that it is some advertising virus or something like that.

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