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Remove Customer Promos ads (Tutorial)

removal by Gabriel E. Hall - - | Type: Adware

Customer Promos (developed by SuperWeb LLC) is identified as an ad-supported software, assigned to the ‘potentially unwanted programs’ (PUPs) group. This program is an intrusive computer parasite that hardly has any use. Users who have accidentally installed this software claim that it delivers various e-shopping offers including discount codes, price comparisons, coupons, and similar deals. Unfortunately, they have also noticed that the majority of these offers are fake and misleading. Obviously, they want to remove this dubious adware software from their computer quite soon after installing it.

How does Customer Promos work?

When Customer Promos app enters the computer, it adds an extension to your web browsers (all of them). Then it starts to supervise your activity on the web, collecting some required information to find out what your interests are. It seeks to obtain such information about you or your computer:

  • IP address;
  • geolocation of your device;
  • websites visited;
  • search queries entered.

After it gathers the aforementioned information, it routs out targeted advertisements from its server and sends them to you. According to the developers of this software, these ads by Customer Promos might be “displayed to as you use your browsers, including, without limitation, banner and video ads, in-text ads, and links, web browsing-related ads, interstitial, transitional, search, and full page ads.

Customer Promos hijack

Questions about Customer Promos ads

In other words, you will be spammed with various forms of useless Customer Promos ads. Do you know why we are calling these ads useless?According to our research, the most of these ads are designed fraudulently – they display a catchy offer while in reality there is no such offer. Therefore, clicking on such fake offer can lead you to untrustworthy third-party websites. As a matter of a fact, such redirects increase web traffic to particular websites and, as a consequence, generate pay-per-click profit for the developers of Customer Promos. Unfortunately, SuperWeb LLC is not liable for any damage you may experience by visiting these sites. We do not recommend visiting them at all – they might be infectious or malicious. If you want to bypass visiting such untrustworthy web sources and browse the Internet without annoying interruptions, you should remove Customer Promos adware using an anti-spyware software like Reimage Reimage Cleaner .

How did Customer Promos hijack my PC?

A deceptive software distribution technique is used to spread Customer Promos .exe file. The developers of this questionable application commonly bundle this program with freeware or shareware. As a result, some inattentive PC users install this adware without even realizing that. If you do not want to install PUPs alongside other programs, you should always opt for Advanced or Custom installation mode. These settings commonly provide an extra setup window that presents a list of ‘recommended programs’ that can be installed alongside the primary program. Deselect these proposals, because in most of the cases, precisely these ‘recommended programs’ appear to be PUPs.

If CustomerPromos adware has already slithered into your machine unnoticed, you might want to uninstall it. The manual Customer Promos removal guide is given on page 2.

How to eliminate this potentially unwanted program from the computer?

Customer Promos pretends to provide useful shopping deals, but it is pretty obvious that this software functions in a slightly different way than it promises to. We advise you to get rid of this worthless application with no delay. As we have mentioned earlier, you can take the weight off your shoulders and eliminate Customer Promos virus automatically using SpyHunter or a similar anti-spyware program. If you still want to opt for a manual removal option, scroll down this page to find a manual removal guide, which a professional 2-spyware research team has prepared for you. Good luck!

You may remove virus damage with a help of Reimage Reimage Cleaner . SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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If you failed to remove virus damage using Reimage Reimage Cleaner, submit a question to our support team and provide as much details as possible.
Reimage Reimage Cleaner has a free limited scanner. Reimage Reimage Cleaner offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage Cleaner, try running Combo Cleaner.

To remove Customer Promos ads, follow these steps:

Delete Customer Promos from Windows systems

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Customer Promos and related programs
    Here, look for Customer Promos or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate Customer Promos from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Customer Promos or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall Customer Promos from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Customer Promos and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Customer Promos removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Get rid of Customer Promos ads from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Customer Promos should be removed from your Microsoft Edge browser.

Erase Customer Promos from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Customer Promos and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Customer Promos removal. Click on 'Reset Firefox' button for a couple of times

Remove Customer Promos from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Customer Promos and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Customer Promos removal. Click on 'Reset' button to complete your removal

Delete Customer Promos from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Customer Promos or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Customer Promos removal process. Select all options and click on 'Reset' button

About the author

Gabriel E. Hall
Gabriel E. Hall - Passionate web researcher

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  1. Bimbo says:
    February 10th, 2016 at 6:44 am

    Cannot get rid of this adware, what to do?! Found the extension but cannot locate the .exe file.

  2. tonny.montana says:
    February 10th, 2016 at 6:46 am

    have you tried to search for customerpromos.exe maybe? anyway you should check for this program in the Add/remove Programs list as instructed above.

  3. bouncesp says:
    February 10th, 2016 at 6:49 am

    Customer Promos ads are too annoying… They also bring false content, they do not provide real shopping deals. How do they expect to make computer users keep this program on their computers? It makes an impression that it is some advertising virus or something like that.

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