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Remove Dear Chrome User, Congratulations! (Free Instructions) - Removal Guide

removal by Olivia Morelli - - | Type: Adware

Dear Chrome User, Congratulations! is a scamming message which claims that the user can receive a Samsung Galaxy 9 mobile phone or other gifts

Dear Chrome User, Congratulations! scam

Dear Chrome User, Congratulations! is a deceptive scamming application which offers to receive a free Samsung Galaxy 9 phone. However, you should have some consent that no one gives away such expensive things that easily. Additionally, the scam sometimes offers 1 free year of watching Netflix, using Spotify, or Google Play Music. In order to receive a free membership, the user is asked to type in personal information such as first name, last name, email address, and even banking credentials. We want to warn you that this kind of message is completely false and you should not fall for believing what it claims about. Dear Chrome User, Congratulations! scam might put sensitive information that you enter into the provided dialogue boxes in danger as it can also relate in data theft of your banking details.

Name Dear Chrome User, Congratulations!
Type Scam
Sub-type Adware
Appears on Chrome mostly
Dangers The scam developers can misuse the private information you provide them, if redirected to a dangerous site, you might catch a malware infection
Distribution Bundled freeware/shareware, unprotected websites
Removal process Detect adware content with Reimage Reimage Cleaner Intego and remove it automatically or by using the step-by-step guide 

Dear Chrome User, Congratulations! virus claims to give certain types of prizes for 10 randomly picked users. Note that, this message is just a scam and is all false which means it does not have anything to do with Google. The scam can enter a user's computer system by using rogue techniques or the user himself might overcome it on an unsafe website.

If you are infected with the Dear Chrome User, Congratulations! pop-up scam, you might start seeing rogue processes running in the Task Manager section,[1] changes in your web browser, rogue extensions, and plug-ins added. Continuously, this rogue app might start pushing questionable pop-up notifications and redirecting you to developer-sponsored websites.

In some certain cases, you might land on a malware-laden website and get your computer system infected with dangerous malware. Additionally, various pop-up ads[2] which are provided by the scam might try to trick you to install rogue software or buy useless services. Remove Dear Chrome User, Congratulations! virus before it starts annoying you even more.

Sometimes the redirects might be so frequent that you will not be able to use your infected web browser normally. In this case, you should perform the Dear Chrome User, Congratulations! scam removal immediately. You can use a tool such as Reimage Reimage Cleaner Intego to scan the system and search for adware-related components which might have been hidden on your computer.

However, if you encounter Dear Chrome User, Congratulations! just on a couple of suspicious pages, this does not mean that a potentially unwanted application has been installed on your system. What you should do is stop visiting those rogue pages and install Adblock +[3] on your web browser to stop the annoying advertising on specific websites.

Dear Chrome User, Congratulations! PUPDear Chrome User, Congratulations! - a scam which requires typing in sensitive details in order to receive prizes

Potentially unwanted applications install via software bundles

If you have received rogue activity recently and you have found out that it is being caused by a potentially unwanted program, there are a few ways how the rogue application might have entered your computer system or hijacked your web browsers. According to cybersecurity experts from,[4] adware and other PUPs can be delivered by:

  1. Other free or shared software. If you like downloading programs from different Internet sources, you are risking to infect your computer system not only with a PUP but also with malware. We advise tracking and controlling all of your downloads by opting for the Custom/Advanced installation mode;
  2. Unprotected websites and their content. This is the second most popular adware distribution source. If you overcome a suspicious-looking page while browsing the web, we recommend eliminating it immediately and definitely not clicking on questionable links or adverts that it provides.

For automatical computer protection, we recommend downloading and installing reputable and expert-tested anti-malware programs. You can search for reliable options in various technology forums or ask a computer specialist for help. If you choose the right tool, it will keep your system protected all the time and prevent the possibility of infection.

Terminate Dear Chrome User, Congratulations! pop-up scam and stop processes

If you have been truly infected with the scamming program, there is a big possibility that the potentially unwanted application has also been running rogue processes in the Task Manager section. Additionally, you might find unknown browser plug-ins in your browser app. You need to remove Dear Chrome User, Congratulations! virus together with all adware-related components from your Windows computer system.

If you think that performing the Dear Chrome User, Congratulations! removal should be not difficult to you, you can try eliminating the cyber threat by looking at our step-by-step guiding instructions which are presented below this article. Note that, you will need to not only clean your machine but also refresh all web browsers, especially, Google Chrome, that might have been affected by the scam.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Dear Chrome User, Congratulations!, follow these steps:

Delete Dear Chrome User, Congratulations! from Windows systems

If you have overcome any signs of the Dear Chrome User, Congratulations! scam on your Windows device, make sure that you get rid of all rogue content by using this guide:

To remove Dear Chrome User, Congratulations! from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Dear Chrome User, Congratulations! (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Eliminate Dear Chrome User, Congratulations! from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Dear Chrome User, Congratulations! and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example,
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Dear Chrome User, Congratulations! removal.Reset Internet Explorer

Uninstall Dear Chrome User, Congratulations! from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Dear Chrome User, Congratulations!-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove Dear Chrome User, Congratulations! from Mozilla Firefox (FF)

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Dear Chrome User, Congratulations! and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Dear Chrome User, Congratulations! did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Dear Chrome User, Congratulations! removal.Reset Firefox 2

Get rid of Dear Chrome User, Congratulations! from Google Chrome

If the scam has planted any suspicious-looking content on your Google Chrome browser application, make sure that you delete it fast. If help is needed, look at the below-given guidelines:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Dear Chrome User, Congratulations! by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Dear Chrome User, Congratulations!-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Dear Chrome User, Congratulations! removal.Reset Chrome 2

Delete Dear Chrome User, Congratulations! from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Dear Chrome User, Congratulations! and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Olivia Morelli
Olivia Morelli - Ransomware analyst

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