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Remove Dear Chrome User, Congratulations! (Free Instructions) - Removal Guide

removal by Olivia Morelli - - | Type: Adware

Dear Chrome User, Congratulations! is a scamming message which claims that the user can receive a Samsung Galaxy 9 mobile phone or other gifts

Dear Chrome User, Congratulations! scam

Dear Chrome User, Congratulations! is a deceptive scamming application which offers to receive a free Samsung Galaxy 9 phone. However, you should have some consent that no one gives away such expensive things that easily. Additionally, the scam sometimes offers 1 free year of watching Netflix, using Spotify, or Google Play Music. In order to receive a free membership, the user is asked to type in personal information such as first name, last name, email address, and even banking credentials. We want to warn you that this kind of message is completely false and you should not fall for believing what it claims about. Dear Chrome User, Congratulations! scam might put sensitive information that you enter into the provided dialogue boxes in danger as it can also relate in data theft of your banking details.

Name Dear Chrome User, Congratulations!
Type Scam
Sub-type Adware
Appears on Chrome mostly
Dangers The scam developers can misuse the private information you provide them, if redirected to a dangerous site, you might catch a malware infection
Distribution Bundled freeware/shareware, unprotected websites
Removal process Detect adware content with Reimage Reimage Cleaner Intego and remove it automatically or by using the step-by-step guide 

Dear Chrome User, Congratulations! virus claims to give certain types of prizes for 10 randomly picked users. Note that, this message is just a scam and is all false which means it does not have anything to do with Google. The scam can enter a user's computer system by using rogue techniques or the user himself might overcome it on an unsafe website.

If you are infected with the Dear Chrome User, Congratulations! pop-up scam, you might start seeing rogue processes running in the Task Manager section,[1] changes in your web browser, rogue extensions, and plug-ins added. Continuously, this rogue app might start pushing questionable pop-up notifications and redirecting you to developer-sponsored websites.

In some certain cases, you might land on a malware-laden website and get your computer system infected with dangerous malware. Additionally, various pop-up ads[2] which are provided by the scam might try to trick you to install rogue software or buy useless services. Remove Dear Chrome User, Congratulations! virus before it starts annoying you even more.

Sometimes the redirects might be so frequent that you will not be able to use your infected web browser normally. In this case, you should perform the Dear Chrome User, Congratulations! scam removal immediately. You can use a tool such as Reimage Reimage Cleaner Intego to scan the system and search for adware-related components which might have been hidden on your computer.

However, if you encounter Dear Chrome User, Congratulations! just on a couple of suspicious pages, this does not mean that a potentially unwanted application has been installed on your system. What you should do is stop visiting those rogue pages and install Adblock +[3] on your web browser to stop the annoying advertising on specific websites.

Dear Chrome User, Congratulations! PUP
Dear Chrome User, Congratulations! - a scam which requires typing in sensitive details in order to receive prizes

Potentially unwanted applications install via software bundles

If you have received rogue activity recently and you have found out that it is being caused by a potentially unwanted program, there are a few ways how the rogue application might have entered your computer system or hijacked your web browsers. According to cybersecurity experts from,[4] adware and other PUPs can be delivered by:

  1. Other free or shared software. If you like downloading programs from different Internet sources, you are risking to infect your computer system not only with a PUP but also with malware. We advise tracking and controlling all of your downloads by opting for the Custom/Advanced installation mode;
  2. Unprotected websites and their content. This is the second most popular adware distribution source. If you overcome a suspicious-looking page while browsing the web, we recommend eliminating it immediately and definitely not clicking on questionable links or adverts that it provides.

For automatical computer protection, we recommend downloading and installing reputable and expert-tested anti-malware programs. You can search for reliable options in various technology forums or ask a computer specialist for help. If you choose the right tool, it will keep your system protected all the time and prevent the possibility of infection.

Terminate Dear Chrome User, Congratulations! pop-up scam and stop processes

If you have been truly infected with the scamming program, there is a big possibility that the potentially unwanted application has also been running rogue processes in the Task Manager section. Additionally, you might find unknown browser plug-ins in your browser app. You need to remove Dear Chrome User, Congratulations! virus together with all adware-related components from your Windows computer system.

If you think that performing the Dear Chrome User, Congratulations! removal should be not difficult to you, you can try eliminating the cyber threat by looking at our step-by-step guiding instructions which are presented below this article. Note that, you will need to not only clean your machine but also refresh all web browsers, especially, Google Chrome, that might have been affected by the scam.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Reimage Happiness
Intego Happiness
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Dear Chrome User, Congratulations!, follow these steps:

Delete Dear Chrome User, Congratulations! from Windows systems

If you have overcome any signs of the Dear Chrome User, Congratulations! scam on your Windows device, make sure that you get rid of all rogue content by using this guide:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Dear Chrome User, Congratulations! and related programs
    Here, look for Dear Chrome User, Congratulations! or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Eliminate Dear Chrome User, Congratulations! from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Dear Chrome User, Congratulations! and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Dear Chrome User, Congratulations! removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall Dear Chrome User, Congratulations! from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Dear Chrome User, Congratulations! should be removed from your Microsoft Edge browser.

Remove Dear Chrome User, Congratulations! from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Dear Chrome User, Congratulations! and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Dear Chrome User, Congratulations! removal. Click on 'Reset Firefox' button for a couple of times

Get rid of Dear Chrome User, Congratulations! from Google Chrome

If the scam has planted any suspicious-looking content on your Google Chrome browser application, make sure that you delete it fast. If help is needed, look at the below-given guidelines:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Dear Chrome User, Congratulations! and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Dear Chrome User, Congratulations! removal. Click on 'Reset' button to complete your removal

Delete Dear Chrome User, Congratulations! from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Dear Chrome User, Congratulations! or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Dear Chrome User, Congratulations! removal process. Select all options and click on 'Reset' button

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer various losses due to cyber infections or their own faulty doings. Software issues created by malware or direct data loss due to encryption can lead to problems with your device or permanent damage. When you have proper up-to-date backups, you can easily recover after such an incident and get back to work.

It is crucial to create updates to your backups after any changes on the device, so you can get back to the point you were working on when malware changes anything or issues with the device causes data or performance corruption. Rely on such behavior and make file backup your daily or weekly habit.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware occurs out of nowhere. Use Data Recovery Pro for the system restoring purpose.

About the author

Olivia Morelli
Olivia Morelli - Ransomware analyst

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