Remove Dear Facebook user, congratulations! (Survey Scam) - Removal Guide

removal by Julie Splinters - - | Type: Adware

Dear Facebook user, congratulations! Removal Guide

What is Dear Facebook user, congratulations!?

Dear Facebook user, congratulations! scam tries to deceive users by offering a gift

Dear Facebook user, congratulations! virus

Dear Facebook user, congratulations! is another fake alert which falls into survey scam category. There are two reasons why users might encounter this questionable offer: they either get redirected from a suspicious website or have an adware[1] program installed on their computers. In most cases, the latter is true.

Name Dear Facebook user, congratulations!
Type Survey scam (caused by adware)
Danger Level Low. Cannot damage system files directly
Distribution Bundling, suspicious websites
Symptoms Ads in form of pop-ups, banners, deals, fake alerts, offers, etc. ; redirecting
Removal To uninstall the adware, employ ReimageIntego. Manual elimination instructions also available

Dear Facebook user, congratulations! scam is created by crooks who want to extort money out of unsuspecting users while abusing their trust. For that, they employ clever social engineering skills. They primarily target inexperienced individuals who never encountered such scams. Thus, if you saw this message, close down your browser and remove Dear Facebook user, congratulations! pop-up from your computer.

The pop-up which displays the message, states the following:

Dear Facebook user, congratulations!

We would like to thank you for your loyalty to Facebook, and thus we offer you an exclusive chance to get an iPhone 8 today – (date). All you have to do is choose the correct gift box. Good luck!

The prize seems overly tempting, as iPhone 8 is an expensive item. So, what’s the catch? As soon as you proceed with picking a “correct” gift box, you are prompted to complete a short survey (the guessed gift box is always the “correct” one). The questions are utterly easy – such as “Who found Apple?”, “Who created Facebook.” It can also range to “Are you male or female?”.

As soon as Dear Facebook user, congratulations! is completed, user is persuaded to enter personal details, like bank account information, e-mail, home address, name and similar. From this point in time, several outcomes are available:

  • While entering your details, you agreed to subscribe to an expensive service you do not need. Your card will be charged automatically monthly or weekly. You need to cancel the service to stop these automatic payments.
  • Your email is used to promote various sponsors’ products and services. Thus, your mailbox is spammed with unwanted emails.
  • Your credit card details can be used to take your money form the bank.
  • Information provided might end up in the hands of criminals and even result in identity theft.[2]

Where is the iPhone 8 that you were promised? You are never going to get it because Dear Facebook user, congratulations! is a scam. Therefore, listen to your gut when it seems that something is fishy – nobody is trying to gift iPhones (or any other expensive items) on the internet for free.

Even if you decline the offer and never participate in the survey, your Google Chrome, Internet Explorer, Mozilla Firefox or another browser might continually redirect you to the same scam, or other pop-ups, ads, deals, banners, offers or similar. The extensive amount of advertisement will not go away unless you proceed with Dear Facebook user, congratulations! removal.

To achieve that, we suggest you download and install ReimageIntego – it can easily find adware causing these redirects. On the other hand, you can also try manual removal of the virus; however, it might not be as successful as the adware might be tricky to detect (sometimes it is hiding under legitimate names, such as “Media Player”).

Dear Facebook user, congratulations! scamDear Facebook user, congratulations! is a scam which promises an expensive gift. Do not participate in this fake survey!

The way adware is distributed

To avoid unpleasant pop-ups and ads covering your whole screen, make sure you do not install it in the first place. Research shows,[3] that users often think that PUPs simply enter their machines out of nowhere – that is not true. Users typically rush freeware installation and skip steps by pressing “Next” button quickly. Do not make this mistake.

When installing free software from the internet, take your time reading installation instructions and EULA. This information is valuable as it can disclose a lot of details about the program you are about to install. Additionally, when you are prompted to pick Recommended or Advanced settings – always choose the latter. Only then you will be able to decline additional components, presented together with desired software.

You have to remove Dear Facebook user, congratulations! adware and it will stop bothering you

You can avoid terrible consequences by simply not participating in the survey and closing down your browser. However, to make sure that ads, pop-ups, and redirects caused by adware go away, you need to remove Dear Facebook user, congratulations! virus from your computer.

There are two different elimination methods available – manual or automatic. As we already mentioned, sometimes it might be challenging to detect adware and get rid of it. Therefore, we suggest you download and install a robust security tool. Just bring it to the newest version and carry out a full system scan.

However, if you dislike the idea of additional software on your computer, you can always pick manual Dear Facebook user, congratulations! removal. Even if it is not that efficient, this method still can be performed successfully. We have prepared an illustrated guide – follow it and it will help you with the process

You may remove virus damage with a help of ReimageIntego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Compatible with macOS
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

Getting rid of Dear Facebook user, congratulations!. Follow these steps

Uninstall from Windows

To uninstall Dear Facebook user, congratulations! pop-ups causing adware, follow these steps:

Instructions for Windows 10/8  machines:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program. Uninstall from Windows 1
  3. From the list, find the entry of the suspicious program.
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK. Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program. Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete from macOS

Remove items from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for all related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash) Uninstall from Mac 1

To fully remove an unwanted app, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the related .plist files. Uninstall from Mac 2

Remove from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the extension and click on the Gear icon.
  3. Click on Uninstall at the bottom. Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear. Clear Edge browsing data

Restore new tab and homepage settings:

  1. Click the menu icon and choose Settings.
  2. Then find On startup section.
  3. Click Disable if you found any suspicious domain.

Reset MS Edge if the above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running. Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick Delete Advanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -Verbose Advanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove. Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now. Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset. Reset Chromium Edge

Remove from Mozilla Firefox (FF)

Do not forget to reset Mozilla Firefox settings to default:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select unwanted plugin and click Remove. Remove extensions from Firefox

Reset the homepage:

  1. Click three horizontal lines at the top right corner to open the menu.
  2. Choose Options.
  3. Under Home options, enter your preferred site that will open every time you newly open the Mozilla Firefox.

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear. Clear cookies and site data from Firefox

Reset Mozilla Firefox

If clearing the browser as explained above did not help, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information. Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox. Reset Firefox 2

Remove from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to the unwanted program by clicking Remove. Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data. Clear cache and web data from Chrome

Change your homepage:

  1. Click menu and choose Settings.
  2. Look for a suspicious site in the On startup section.
  3. Click on Open a specific or set of pages and click on three dots to find the Remove option.

Reset Google Chrome:

If the previous methods did not help you, reset Google Chrome to eliminate all the unwanted components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings. Reset Chrome 2

Delete from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension and select Uninstall. Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History. Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches. Reset Safari

After uninstalling this potentially unwanted program (PUP) and fixing each of your web browsers, we recommend you to scan your PC system with a reputable anti-spyware. This will help you to get rid of Dear Facebook user, congratulations! registry traces and will also identify related parasites or possible malware infections on your computer. For that you can use our top-rated malware remover: ReimageIntego, SpyHunter 5Combo Cleaner or Malwarebytes.

How to prevent from getting adware

Protect your privacy – employ a VPN

There are several ways how to make your online time more private – you can access an incognito tab. However, there is no secret that even in this mode, you are tracked for advertising purposes. There is a way to add an extra layer of protection and create a completely anonymous web browsing practice with the help of Private Internet Access VPN. This software reroutes traffic through different servers, thus leaving your IP address and geolocation in disguise. Besides, it is based on a strict no-log policy, meaning that no data will be recorded, leaked, and available for both first and third parties. The combination of a secure web browser and Private Internet Access VPN will let you browse the Internet without a feeling of being spied or targeted by criminals. 

No backups? No problem. Use a data recovery tool

If you wonder how data loss can occur, you should not look any further for answers – human errors, malware attacks, hardware failures, power cuts, natural disasters, or even simple negligence. In some cases, lost files are extremely important, and many straight out panic when such an unfortunate course of events happen. Due to this, you should always ensure that you prepare proper data backups on a regular basis.

If you were caught by surprise and did not have any backups to restore your files from, not everything is lost. Data Recovery Pro is one of the leading file recovery solutions you can find on the market – it is likely to restore even lost emails or data located on an external device.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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