Severity scale:  
  (12/100)

Dear Facebook user, congratulations!. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Adware

Dear Facebook user, congratulations! scam tries to deceive users by offering a gift

Dear Facebook user, congratulations! virus

Dear Facebook user, congratulations! is another fake alert which falls into survey scam category. There are two reasons why users might encounter this questionable offer: they either get redirected from a suspicious website or have an adware[1] program installed on their computers. In most cases, the latter is true.

Name Dear Facebook user, congratulations!
Type Survey scam (caused by adware)
Danger Level Low. Cannot damage system files directly
Distribution Bundling, suspicious websites
Symptoms  Ads in form of pop-ups, banners, deals, fake alerts, offers, etc. ; redirecting
Removal  To uninstall the adware, employ Reimage. Manual elimination instructions also available

Dear Facebook user, congratulations! scam is created by crooks who want to extort money out of unsuspecting users while abusing their trust. For that, they employ clever social engineering skills. They primarily target inexperienced individuals who never encountered such scams. Thus, if you saw this message, close down your browser and remove Dear Facebook user, congratulations! pop-up from your computer.

The pop-up which displays the message, states the following:

Dear Facebook user, congratulations!

We would like to thank you for your loyalty to Facebook, and thus we offer you an exclusive chance to get an iPhone 8 today – (date). All you have to do is choose the correct gift box. Good luck!

The prize seems overly tempting, as iPhone 8 is an expensive item. So, what’s the catch? As soon as you proceed with picking a “correct” gift box, you are prompted to complete a short survey (the guessed gift box is always the “correct” one). The questions are utterly easy – such as “Who found Apple?”, “Who created Facebook.” It can also range to “Are you male or female?”.

As soon as Dear Facebook user, congratulations! is completed, user is persuaded to enter personal details, like bank account information, e-mail, home address, name and similar. From this point in time, several outcomes are available:

  • While entering your details, you agreed to subscribe to an expensive service you do not need. Your card will be charged automatically monthly or weekly. You need to cancel the service to stop these automatic payments.
  • Your email is used to promote various sponsors’ products and services. Thus, your mailbox is spammed with unwanted emails.
  • Your credit card details can be used to take your money form the bank.
  • Information provided might end up in the hands of criminals and even result in identity theft.[2]

Where is the iPhone 8 that you were promised? You are never going to get it because Dear Facebook user, congratulations! is a scam. Therefore, listen to your gut when it seems that something is fishy – nobody is trying to gift iPhones (or any other expensive items) on the internet for free.

Even if you decline the offer and never participate in the survey, your Google Chrome, Internet Explorer, Mozilla Firefox or another browser might continually redirect you to the same scam, or other pop-ups, ads, deals, banners, offers or similar. The extensive amount of advertisement will not go away unless you proceed with Dear Facebook user, congratulations! removal.

To achieve that, we suggest you download and install Reimage – it can easily find adware causing these redirects. On the other hand, you can also try manual removal of the virus; however, it might not be as successful as the adware might be tricky to detect (sometimes it is hiding under legitimate names, such as “Media Player”).

The way adware is distributed

To avoid unpleasant pop-ups and ads covering your whole screen, make sure you do not install it in the first place. Research shows,[3] that users often think that PUPs simply enter their machines out of nowhere – that is not true. Users typically rush freeware installation and skip steps by pressing “Next” button quickly. Do not make this mistake.

When installing free software from the internet, take your time reading installation instructions and EULA. This information is valuable as it can disclose a lot of details about the program you are about to install. Additionally, when you are prompted to pick Recommended or Advanced settings – always choose the latter. Only then you will be able to decline additional components, presented together with desired software.

You have to remove Dear Facebook user, congratulations! adware and it will stop bothering you

You can avoid terrible consequences by simply not participating in the survey and closing down your browser. However, to make sure that ads, pop-ups, and redirects caused by adware go away, you need to remove Dear Facebook user, congratulations! virus from your computer.

There are two different elimination methods available – manual or automatic. As we already mentioned, sometimes it might be challenging to detect adware and get rid of it. Therefore, we suggest you download and install a robust security tool. Just bring it to the newest version and carry out a full system scan.

However, if you dislike the idea of additional software on your computer, you can always pick manual Dear Facebook user, congratulations! removal. Even if it is not that efficient, this method still can be performed successfully. We have prepared an illustrated guide – follow it and it will help you with the process

You can remove Dear Facebook user, congratulations! automatically with a help of one of these programs: Reimage, Malwarebytes Malwarebytes. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove Dear Facebook user, congratulations! you agree to our privacy policy and agreement of use.
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Compatible with Microsoft Windows Compatible with OS X
What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall Dear Facebook user, congratulations!. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage
Alternate Software
Malwarebytes
We have tested Malwarebytes's efficiency in removing Dear Facebook user, congratulations! (2018-03-16)
Malwarebytes
We have tested Malwarebytes's efficiency in removing Dear Facebook user, congratulations! (2018-03-16)

To remove Dear Facebook user, congratulations!, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Dear Facebook user, congratulations! from Windows systems

To uninstall Dear Facebook user, congratulations! pop-ups causing adware, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Dear Facebook user, congratulations! and related programs
    Here, look for Dear Facebook user, congratulations! or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Dear Facebook user, congratulations! from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Dear Facebook user, congratulations! or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Dear Facebook user, congratulations! from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Dear Facebook user, congratulations! and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Dear Facebook user, congratulations! removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Dear Facebook user, congratulations! from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Dear Facebook user, congratulations! should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Dear Facebook user, congratulations! from Mozilla Firefox (FF)

Do not forget to reset Mozilla Firefox settings to default:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Dear Facebook user, congratulations! and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Dear Facebook user, congratulations! removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Dear Facebook user, congratulations! from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Dear Facebook user, congratulations! and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Dear Facebook user, congratulations! removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Dear Facebook user, congratulations! from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Dear Facebook user, congratulations! or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Dear Facebook user, congratulations! removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

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