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Remove Elara app (Removal Guide) - Oct 2019 update

removal by Jake Doevan - - | Type: Adware

Elara app – a suspicious application that can prevent Windows from shutting down

Elara app revents from shutting down

Elara app is a potentially unwanted program (PUP) that affects Windows 8 and older versions of the operating system. The application prevents users from shutting down the computer or makes the touchpad unresponsive. Additionally, it has features of adware[1] and might display intrusive ads.

Name Elara
Type Adware
Danger level Low. Prevents computer from shutting down and might display ads
Affected OS Windows 8, 8.1, 10
Symptoms Inability to shut down, restart or sing out from Windows
Distribution methods Laptop touchpad drivers, software bundles
To uninstall Elara, install Reimage and run a full system scan

Elara is known since 2015. It is associated with Apntext.exe file which is the application that controls touchpad on Windows laptops. The program is located in a specific folder in C:\Program Files directory. The folder can be called DellTPad or similar, based on the machine’s manufacturer.

So-called virus typically gets into the system unnoticed. However, soon affected Windows operating system starts delivering one of the following errors:

  • “Elara App is preventing you from shutdown”
  • “Elara App is Preventing Windows from Restarting”
  • “Elara App is Preventing Windows from Signing Out”

These errors are usually followed by other computer-related problems, such as an inability to run legitimate programs, general sluggishness of the computer, installation of unknown programs, slow Internet connection, etc.

Security experts from[2] also report that these issues might be followed by adware infection too. Indeed, users report about the increased amount of ads that promote unknown software, such as security programs, browser extensions, PC optimization tools, etc. Browser redirects to questionable sites might begin after adware attack too.

If you suspect that you might be dealing with Elara app, you should obtain a reputable anti-malware software and run a full system scan. Tools like Reimage can help to clean and fix Windows computer after infiltration of ad-supported application.

Additionally, you can remove Elara app by following the guidelines given at the end of the article. If you choose this option, please make sure that you delete all potentially unwanted programs or browser extensions that may have been installed on your PC too.

However, if you are dealing with Elara app issue which is related to touchpad drivers, you should try one of these methods:

  • installing available Windows updates;
  • updating touchpad device drivers;[3]
  • downloading latest drivers for your computer’s touchpad;
  • reinstalling the touchpad driver.

Elara app virus example
Elara app is a suspicious application that prevents Windows computers from shutting down.

Distribution method of the suspicious Windows application

The potentially unwanted program can enter the system bundled with free programs. This distribution method helps to enter the machine unnoticed when user relies on Quick/Recommended software installer which is not designed to expose third-party additional downloads that are included in the same freeware package.

To avoid infiltration of questionable apps and their negative features, you have to use Advanced/Custom settings and opt out all pre-selected offers to install additional applications.

However, as you already know Elara app might be related to laptop’s touchpad drivers. Hence, it can enter the system together with driver software or their updates too.

Get rid of Elara app-related problems

If you received Elara App is Preventing Shutdown/Restarting/Sign out error on Windows computer, you can try to fix the problem by installing available Windows or touchpad driver updates, or reinstalling touchpad driver. If these methods do not help, you can try using Windows Registry Editor:

  1. Press Windows Key + R to open the Run window.
  2. Type regedit in the box and click OK.
  3. When in Registry Editor, navigate to HKEY_CURRENT_USER\Control Panel\Desktop in the left pane.
  4. In the right pane, right-click and choose New > DWORD (32-bit) Value. Set the name of a new key AutoEndTasks and set the value to 1.
  5. Click OK.
  6. Close Registry Editor, and check if the problem is solved.

However, if you think that you are dealing with a virus, you should opt for automatic Elara removal. This method requires scanning the device with reputable anti-malware software. After full system scan, all potentially unwanted applications will be wiped out from the device.

Additionally, you can follow our prepared instructions below and remove Elara app manually. However, if you continue seeing unwanted ads, you should opt for the automatic elimination and let security software to delete adware-related components you overlooked.

You can remove virus damage automatically with a help of one of these programs: Reimage, SpyHunter 5Combo Cleaner, Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with SpyHunter 5.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Elara app, follow these steps:

Eliminate Elara app from Windows systems

Follow these steps to uninstall Elara app and solve its related problems.

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Elara app and related programs
    Here, look for Elara app or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase Elara app from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Elara app or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Remove Elara app from Internet Explorer (IE)

Follow these steps to fix Internet Explorer after adware hijack:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Elara app and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Elara app removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Uninstall Elara app from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Elara app should be removed from your Microsoft Edge browser.

Get rid of Elara app from Mozilla Firefox (FF)

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Elara app and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Elara app removal. Click on 'Reset Firefox' button for a couple of times

Delete Elara app from Google Chrome

Reset Google Chrome to stop Elara ads:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Elara app and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Elara app removal. Click on 'Reset' button to complete your removal

Eliminate Elara app from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Elara app or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Elara app removal process. Select all options and click on 'Reset' button

About the author

Jake Doevan
Jake Doevan - Computer technology expert

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