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File Informer ransomware virus. How to remove? (Uninstall guide)

removal by Alice Woods - - | Type: Ransomware
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File Informer is undecryptable ransomware virus that demands to pay 55 USD for data recovery

File Informer is a new file-encrypting virus that has been spotted by malware researchers at the end of May 2017. It encrypts documents, photos, videos, archives and other files using AES-256 cryptography and appends the .brickr file extension to each of them. Due to the name of extension malware might be alternatively called as BrickR ransomware. Following data encryption, the virus changes affected computer’s background with the black picture with red letters informing about encrypted files. File Informer ransomware also drops a ransom note named “READ_DECRYPT_FILES.txt” and runs a pop-up window with the same instructions. Cyber criminals ask to transfer 55 USD in Bitcoins to the provided address. Before making a transaction, victims can send one encrypted file to decryptmystuff@protonmail.com and criminals will send back a decrypted file for free as a guarantee that they have a working software. However, it may be the only one file saved file after the cyber attack. Once you transfer the money, hackers may forget their promise to restore your data. Indeed, it’s not fair. That’s why you should not have any business with cyber criminals. After the attack, you should focus on File Informer removal. Scanning computer with Reimage or other malware removal program helps to protect the system and personal information from further damage.

Ransom note by File Informer

The ransom-demanding message left by File Informer includes explanation what happened to files and how users can get back access to them. Indeed, strong encryption algorithm and appended file extension prevents people from opening and using their files. According to cyber criminals, no one can restore corrupted files, neither IT experts nor antivirus programs. Indeed, data recovery might be nearly impossible without specific decryption key that is held in secret hackers’ server unless victims have backups. Ransomware viruses are often capable of deleting Shadow Volume Copies and system backups. However, there’s hope that File Informer might fail to complete this task and leave people a chance to retrieve their files without following criminals’ rules. Crooks ask to pay Bitcoins, transfer them to provided address, and then send unique victim’s ID number and wait for the decryption key. Hackers promise to send it within 12 hours, and once people get it, they have to enter it, and all the files are supposed to be decrypted automatically. However, we have already warned that this scenario may not happen. Ransomware type viruses are blackmailing tools and data recovery is just the matter of hackers’ conscience. We know numerous cases when people paid but never received a decryption key.[1] Thus, we want to discourage you from paying the ransom as well. Please, remove File Informer without any delays and then try our suggested data recovery options at the end of the article.

The distribution methods of the ransomware virus

File Informer payload is mostly spread as an obfuscated email attachment. Cybercriminals use social engineering techniques and might send emails that look like sent from reliable companies, such as PayPal, Amazon or FedEx. Phishing emails[2] usually inform about a serious problem and ask to open the attached document or visit the website by clicking a link or button. Thus, clicking this content launches the installation of malware executable. Moreover, authors of File Informer ransomware virus might be distributed with the help of malvertising, fake software updates and downloads, exploit kits, and using other strategies. Thus, in order to avoid this and similar cyber threats, you should take precautions, avoid visiting high-risk sites, double-check information before opening email attachments, and store data backups in Cloud or external storage devices.

Elimination of the File Informer

File Informer removal has to be completed using reputable and powerful malware removal program. File-encrypting viruses can download numerous malicious files, affect legitimate system processes or even install other malware. Thus, it’s nearly impossible to find and delete all these dangerous entries manually without causing damage to the system. In order to install and access antivirus or anti-malware program, you have to reboot the computer to the Safe Mode with Networking (instructions are provided below). We suggest to remove File Informer using Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware. Once ransomware is eliminated from the device, you can restore your files from backups or try alternative recovery methods.

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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall File Informer ransomware virus. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.

More information about this program can be found in Reimage review.

More information about this program can be found in Reimage review.

Manual File Informer virus Removal Guide:

Remove File Informer using Safe Mode with Networking

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

Follow the steps below to disable File Informer virus and run automatic removal.

  • Step 1: Reboot your computer to Safe Mode with Networking

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Safe Mode with Networking from the list Select 'Safe Mode with Networking'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Networking in Startup Settings window. Select 'Enable Safe Mode with Networking'
  • Step 2: Remove File Informer

    Log in to your infected account and start the browser. Download Reimage or other legitimate anti-spyware program. Update it before a full system scan and remove malicious files that belong to your ransomware and complete File Informer removal.

If your ransomware is blocking Safe Mode with Networking, try further method.

Remove File Informer using System Restore

Reimage is a tool to detect malware.
You need to purchase Full version to remove infections.
More information about Reimage.

If you cannot perform automatic ransomware removal, please follow the steps below and try again.

  • Step 1: Reboot your computer to Safe Mode with Command Prompt

    Windows 7 / Vista / XP
    1. Click Start Shutdown Restart OK.
    2. When your computer becomes active, start pressing F8 multiple times until you see the Advanced Boot Options window.
    3. Select Command Prompt from the list Select 'Safe Mode with Command Prompt'

    Windows 10 / Windows 8
    1. Press the Power button at the Windows login screen. Now press and hold Shift, which is on your keyboard, and click Restart..
    2. Now select Troubleshoot Advanced options Startup Settings and finally press Restart.
    3. Once your computer becomes active, select Enable Safe Mode with Command Prompt in Startup Settings window. Select 'Enable Safe Mode with Command Prompt'
  • Step 2: Restore your system files and settings
    1. Once the Command Prompt window shows up, enter cd restore and click Enter. Enter 'cd restore' without quotes and press 'Enter'
    2. Now type rstrui.exe and press Enter again.. Enter 'rstrui.exe' without quotes and press 'Enter'
    3. When a new window shows up, click Next and select your restore point that is prior the infiltration of File Informer. After doing that, click Next. When 'System Restore' window shows up, select 'Next' Select your restore point and click 'Next'
    4. Now click Yes to start system restore. Click 'Yes' and start system restore
    Once you restore your system to a previous date, download and scan your computer with Reimage and make sure that File Informer removal is performed successfully.

Bonus: Recover your data

Guide which is presented above is supposed to help you remove File Informer from your computer. To recover your encrypted files, we recommend using a detailed guide prepared by 2-spyware.com security experts.

Currently, the only safe and effective to restore files after ransomware attack is data backups. If you do not have them, you should try additional recovery methods.

This tool might be helpful in data recovery. Follow the steps below to give it a try:

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If your files are encrypted by File Informer, you can use several methods to restore them:

Restore files encrypted by File Informer with the help of Data Recovery Pro

Take advantage of Windows Previous Versions feature

If System Restore has been enabled before File Informer attack, you could restore some of your files by following these steps:

  • Find an encrypted file you need to restore and right-click on it;
  • Select “Properties” and go to “Previous versions” tab;
  • Here, check each of available copies of the file in “Folder versions”. You should select the version you want to recover and click “Restore”.

Try ShadowExplorer

If ransomware failed to delete Shadow Volume Copies of the targeted files, this tool might useful for you.

  • Download Shadow Explorer (http://shadowexplorer.com/);
  • Follow a Shadow Explorer Setup Wizard and install this application on your computer;
  • Launch the program and go through the drop down menu on the top left corner to select the disk of your encrypted data. Check what folders are there;
  • Right-click on the folder you want to restore and select “Export”. You can also select where you want it to be stored.

File Informer Decryptor is not available yet.

Finally, you should always think about the protection of crypto-ransomwares. In order to protect your computer from File Informer and other ransomwares, use a reputable anti-spyware, such as Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus or Malwarebytes Anti Malware

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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References