Severity scale:  
  (26/100)

Remove FoundFax.com (Removal Instructions) - Chrome, Firefox, IE, Edge

removal by Alice Woods - - | Type: Adware

FoundFax.com is a domain that may launch a download of a malicious .JS file

FoundFax.com
FoundFax.com is a malicious website that initiates a download of a malicious .JS file

FoundFax.com is a malicious website that users might encounter at any time when browsing the internet. While in some cases it might start initiating a suspicious download, multiple redirects may lead visitors to malicious and infected landing pages filled with pop-ups, flashing windows, in-text links, offers, banners, and other commercial content. This unwanted browser activity is typically introduced by an adware app that sneaked into the computer without permission.

Nevertheless, many users also said that their anti-virus programs like Avast or AVG are flagging FoundFax.com as malicious.[1] While it would not be a problem, as it is AV's job to protect users from online dangers, many said that FoundFax.com pop-ups appear as often as ten minutes and are not associated with a particular Google Chrome, Mozilla Firefox, Internet Explorer, on another web browser activity. In such a case, to remove FoundFax.com virus, users will have to reset the installed browsers as per the instructions below.

Name FoundFax.com
Type Adware, malware
Related hxxps://foundfax.com/22866954d5fb210deb.js[2]
Infiltration Adware can be installed along with freeware from third-party websites or after being tricked by fake updates; additionally, redirects to a site might be a result of a click on a link or automated background script on another site
Symptoms  Intrusive advertisements are displayed on all visited websites, new tab address and homepage altered, new search engine added, redirects bring to suspicious sites, a malicious .JS file is downloaded in the background, etc.
Risks  Installation of other potentially unwanted software, personal data leak to unknown parties, malware infection, monetary loss
Termination To get rid of adware, check the manual guide below. If you suspect that your system is infected with malware, you should employ anti-virus software immediately. In some cases, sync reset on Google Chrome or web browser reset can stop the FoundFax.com popups
Recovery  Malware can sometimes negatively affect the Windows system. To revert this damage, scan your computer with repair software Reimage Reimage Cleaner Intego

Some websites on the internet are created for malicious purposes entirely, and FoundFax.com is one of them. The suspicious .JS (JavaScript)[3] file that can be downloaded in the background might be an attack vector that could bring a backdoor, remote access trojan (RAT), data-stealer, or even devastating ransomware onto your computer. The latter, such as Djvu ransomware, may encrypt your personal files and restrict their access until you pay a predetermined sum of money in Bitcoin. As you can see, FoundFax.com infection can cause a lot of destruction.

In most cases, unwanted redirects to suspicious websites like FoundFax.com start with the infiltration of ad-supported software. Users are typically unaware that they have it installed, however, and some even believe that the intrusive content is simply coming from sites that they visit.

Adware's main goals on the affected system include:

  • Display all types of advertisements on all websites that users visit.
  • Redirect to scam, phishing, and other malicious websites.
  • Alter web browser settings, including new tab address, homepage, and the search engine.
  • Insert sponsored links into search results.
  • Gather a variety of information about users' web browsing habits, etc.

The gathered data is often used for marketing purposes and sometimes may also include personal information. While most adware apps do practice at least some type of data protection regulations, it is impossible to know if adware related to FoundFax.com redirects does so. Thus, your personal information, including credit card details, might be leaked online.

Nevertheless, those who are using powerful anti-malware software and are randomly shown the FoundFax.com pop-up simply want to understand why this activity is happening on their machines. The notifications are pretty intrusive, and users want to take care of  FoundFax.com removal once and for all.

FoundFax.com virus
FoundFax.com is a suspicious website that users who are infected with aware may encounter

However, elimination methods for FoundFax.com vary depending on the cause of the activity. There are several scenarios that might be applicable to your situation:

  • You had no security software installed and opened the .JS file that was downloaded automatically.
    In this case, do not delay and immediately perform a full system scan with anti-virus software such as SpyHunter 5Combo Cleaner.
  • You had no security software, you did not execute the .JS file but you are often disturbed by ads.
    You need to get rid of adware from your machine – use anti-malware software or check the removal section below.
  • You had security software, and FoundFax.com popups are showing on your screen frequently.
    The most likely cause of such behavior is either web browser settings or caches that are stored on Google servers. You should reset the installed web browsers; if that does not work, try to reset sync of Google Chrome as explained below.

Finally, you should also think about fixing your machine after the FoundFax.com infection – we recommend using repair software Reimage Reimage Cleaner Intego to remove virus damage from the system.

Watch out for software bundle packages and be careful when browsing the web

Security experts[4] are constantly warning users about data breaches, new malware outbreaks, and lack of cybersecurity awareness not only among regular computer users but also businesses and corporations. As a home user, you are immune to some of the dangers that malware can bring to the institutions, although all the damage caused by it is personal: monetary loss, personal data compromise, computer infection, etc.

It goes without saying that you should be careful when browsing the web – there are plenty of malicious websites that seek to trick you into paying for useless services or installing software that could harm your machine or spy on you in the background. Therefore, you should be aware of scams, such as false virus alerts like “Your system is infected with 3 viruses,” or fake update prompts as “Adobe Flash Player is out of date.” Just to be sure, you could employ a web-shield feature that is implemented in multiple paid anti-virus solutions.

Finally, you should also be aware that adware and potentially unwanted programs are distributed with the help of software bundle packages. In most cases, users download what they believe to be an installer for one application from a third-party site, and, after completing the process, they find additional programs on their systems. This is because these installation wizards are deliberately hiding optional apps.

To avoid being tricked when dealing with new program installations, always opt for Advanced/Custom settings when prompted instead recommended, remove all the ticks from pre-ticked boxes, decline all the deals/offers, and watch out for fine print text.

FoundFax.com detection rate
FoundFax.com and the related .JS file are detected as malicious by several security vendors

Get rd of FoundFax.com ads and pop-ups

As already mentioned, FoundFax.com removal may vary depending on your particular situation and the infection level on your computer. If you already have an anti-malware installed and you keep getting the annoying notifications, you should reset the installed web browsers as explained below. If that does not help, you should reset Google Sync – go to this page and press Reset Sync at the bottom. This action will clear caches from Google servers – these could occasionally store malicious settings for your account.

To remove FoundFax.com virus that is related to adware, you can check the instructions below. Access the installed application list and get rid of everything suspicious. Nevertheless, if you are unsure of what programs are legitimate, you should rely on anti-malware software do the job for you, although you should be aware that there is no anti-malware engine capable of detecting 100% of malware, so you might have to employ multiple security solutions.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove FoundFax.com, follow these steps:

Get rid of FoundFax.com from Windows systems

To get rid of FoundFax.com-related adware on Windows, follow these steps:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall FoundFax.com and related programs
    Here, look for FoundFax.com or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'

Erase FoundFax.com from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for FoundFax.com or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'

Uninstall FoundFax.com from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for FoundFax.com and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete FoundFax.com removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again

Remove FoundFax.com from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, FoundFax.com should be removed from your Microsoft Edge browser.

Delete FoundFax.com from Mozilla Firefox (FF)

Reset Mozilla Firefox as soon as you finish the termination process of all PUPs:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select FoundFax.com and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete FoundFax.com removal. Click on 'Reset Firefox' button for a couple of times

Eliminate FoundFax.com from Google Chrome

In some cases, the reason for unwanted activities may lie in settings of Google Chrome. To fix this, reset the browser as explained below:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select FoundFax.com and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete FoundFax.com removal. Click on 'Reset' button to complete your removal

Get rid of FoundFax.com from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for FoundFax.com or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete FoundFax.com removal process. Select all options and click on 'Reset' button

About the author

Alice Woods
Alice Woods - Likes to teach users about virus prevention

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