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Google Chrome Support Centre scam. How to remove? (Uninstall guide)

removal by Ugnius Kiguolis - - | Type: Adware

Google Chrome Support Centre scam – computer error message that is fake and deceptive

Google Chrome Support Centre scam

Google Chrome Support Centre is a fake warning that informs about a possible threat detected on the computer. However, it’s not a legitimate notification; it is delivered by an intrusive program – adware[1]. This program delivers ads or similar messages in pop-up[2] windows and causes redirect to questionable websites.

Summary
Name Google Chrome Support Centre
Type Technical support scam
Distribution Adware programs that typically spread in freeware or shareware packages
Targeted OS Windows
Affected browsers Google Chrome, Mozilla Firefox, Internet Explorer, Mozilla Firefox, and any other that is compatible with Windows
Used numbers +61-1800-875-384
Other symptoms of the infected Browser redirects to suspicious websites and an increased amount of commercial content on the browser

When users are redirected to Google Chrome Support Centre scam website, they receive a message stating that Windows firewall has detected a virus and they need to call Google Technical support immediately, or their device will be blocked:

Please call Google Support Centre Immediately at +61-1800-875-384
A Porn Virus has been detected by firewall.
Do not press any key or ignore this critical alert.
Your computer access is disabled for security reasons and to prevent from further damage to your device. Call right now +61-1800-875-384 to Google Technical Support immediately so that our engineers can walk you through the removal of this porn virus over the phone. Call Right Now at Google Technical Support TOLL FREE NO:- +61-1800-875-384

This alert should raise suspicions for every user because Google does not provide any technical support for Windows OS. However, within a couple of seconds, the Google Chrome Support Centre virus displays a pop-up saying that application has crashed:

Application.exe has stopped working
Windows can check online for a solution to the problem.
Check online for a solution and close the program.
Close the program.
Call Toll Free: +61-1800-875-384
Login Failed. Computer Locked. Call Support at +61-1800-875-384

Both of these alerts are fake, and you should not call the provided number. All you need to do is to remove Google Chrome Support Centre scam from the browser immediately. Security experts from Lesvirus.fr[3] report that scammers typically have one of these purposes:

  • money extortion;
  • installation of malware;
  • getting remote access to the computer;
  • obtaining personal user’s information.

Cybercriminals generate revenue by scaring people and tricking them into purchasing the suggested software or products. However, the situation might be even worse and end up with identity theft. Thus, if you encountered such website, close browser’s tab (or force quit the browser) and forget about this accident.

However, if you are repeatedly being redirected to this technical support scam website, you should take care of computer’s security. In this case, you will need to remove Google Chrome Support Centre adware from the machine.

You can suspect that this type of potentially unwanted program (PUP)[2] resides on the computer if you also noticed the following symptoms:

  • suspicious windows appearing while browsing the web;
  • an increased number of aggressive ads;
  • lots of questionable banner ads with shopping deals, coupons, sales, and other offers;
  • security or software update pop-ups.

In this case, we highly recommend opting for automatic Google Chrome Support Centre scam removal which requires scanning the computer with Reimage or another anti-malware program. It’s the quickest method to terminate this cyber parasite. However, if you want, you can try to get rid of it manually too – the guide is given at the end of the article.

Potentially unwanted programs come in bundles

When you download free programs from torrents or even legitimate websites, you might install not a single program, but a “bundle.” It means that apart from the primary program, you are also letting additional apps to enter the system. Indeed, it might sound shady, but it’s a legitimate software marketing method known as bundling.

The PUP hijack might occur when you rely on Quick/Recommended setup which is not always designed to inform about additional components spreading in the same software package. Therefore, you have always to “unpack” freeware by using Advanced/Custom options. If you see suggested optional programs, de-select all of them.

Remove Google Chrome Support Centre scam from your browser now

The best way for Google Chrome Support Centre removal is to rely on anti-malware programs. We have a few suggestions below. However, you can choose any other preferred tool, but don’t forget to update it first. Only an up-to-date software can eliminate all cyber threats.

However, if you want to remove Google Chrome Support Centre virus manually, you will need to:

  1. Uninstall questionable programs from Windows OS;
  2. Get rid of suspicious browser extensions from all the affected web browsers;
  3. Reset your browsers.

For more information, please check the instructions provided below.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.

If you decided to select another anti-spyware, uninstall Reimage from your computer.
Press mentions on Reimage
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Google Chrome Support Centre scam, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Google Chrome Support Centre scam from Windows systems

To get rid of Google Chrome Support Centre scam, uninstall all suspicious programs from Windows OS:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Google Chrome Support Centre scam and related programs
    Here, look for Google Chrome Support Centre scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Google Chrome Support Centre scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Google Chrome Support Centre scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Google Chrome Support Centre scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Google Chrome Support Centre scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Google Chrome Support Centre scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Google Chrome Support Centre scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Google Chrome Support Centre scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Google Chrome Support Centre scam from Mozilla Firefox (FF)

Get rid of questionable Firefox add-ons and reset the browser:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Google Chrome Support Centre scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Google Chrome Support Centre scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Google Chrome Support Centre scam from Google Chrome

Uninstall unknown browser extensions and reset Google Chrome to stop redirects to fake tech support website.

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Google Chrome Support Centre scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Google Chrome Support Centre scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Google Chrome Support Centre scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Google Chrome Support Centre scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Google Chrome Support Centre scam removal process. Select all options and click on 'Reset' button

About the author

Ugnius Kiguolis
Ugnius Kiguolis - The mastermind

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