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Remove Google Customer Reward Program scam (Removal Instructions) - 2020 update

removal by Julie Splinters - - | Type: Adware

Google Customer Reward Program is a scam which is created to gather users' sensitive data

Google Customer Reward Program scam

Google Customer Reward Program is a scam[1] which informs computer users about a non-existent prize. People are asked to sign up to claim the prize and this is how cybercriminals gather personal information from unsuspecting computer users. Security researchers warn that you might be redirected to a scam website by an adware program. These potentially unwanted programs (PUPs) take over regular browsers and start leading users to less than reliable pages. Keep in mind that Google Customer Reward Program virus appears as a legitimate-looking website which can either lure you into providing private information or contacting the criminals directly. 

Name Google Customer Reward Program
Type Adware/scam
MAIN Purpose To swindle users' personal information, infect their systems with malware, earn the money thru pay-per-click method[2]
Distribution Fake ads caused by adware which gets into target systems via software bundles
WAYS To avoid Use only original installers, do not visit suspicious-looking sites, install antivirus software
Elimination You can get rid of the adware related to this scam by using Reimage Reimage Cleaner Intego. Run a full scan to find every malicious component

As we have already mentioned, the Google Customer Reward Program scam is closely related to adware which can easily infiltrate the system via bundling. Once there, the virus hijacks target web browsers to start causing numerous redirects to predetermined websites. Instead of displaying typical ads, this virus causes the misleading pop-up message that pretends to be from Google.

However, IT experts warn that Google is not related to Google Customer Rewards Program scam in any way. Impersonating this well-known company allows the criminals to deceive computer users more easily as large-scale organizations have earned people's trust over time. 

Google Customer Reward Program pictureGoogle Customer Reward Program displays scam notifications to trick people into revealing personal data through surveys.

Another trick used by the developers of Google Customer Rewards Program virus is to promise luxury prizes for users. The majority of the scam messages claimed that people can win the following prizes if they agree to complete a short survey:

  • iPhone X;
  • iPad Pro;
  • Samsung Galaxy S9;
  • Movie Card Streaming.

Google Customer Reward Program website typically involves such information:

Congratulations!
You can win the new Samsung Galaxy S9, iPhone X or iPad Pro. the only thing you have to do to receive a gift is to answer the following 8 questions.

Remember: 100 randomly selected users have received this invitation.
The number of gifts is limited. You have 0 minutes and 00 seconds to answer the following questions before ew give your gift to other graceful users! Good luck!
What device do you see now?
PC/Notebook
Smartphone
Tablet
Other

Alternative versions of this scam look like that:

Google Customer reward program
Congratulations!
We wish to thank you for the long use of a services from Google!
Every Monday we randomly select several users to take a short survey. In return, we offer them the chance to receive a valuable gift from our sponsors. This survey allows us to better understand users and make our products better. It will not take mew than 30 seconds of your time.
You can win the new Samsung Galaxy S9, Movie Card Streaming or iPad Pro. All you need to do to receive a gift is to answer the following 8 questions.
Remember: 10 randomly selected users have received this invitation. The number of gifts is limited.
You have 4 minutes to answer the following questions before we give your gift to another happy user. Good Luck!

As you can see, these fake pop-up messages are rushing victims into taking needed actions to win the smartphone or similar prize. However, we can assure you that there is no prize and that the last question of Google Customer Reward Program scam will ask to submit personal information. Usually, attackers target to swindle the following details from their victims:

  • Email address;
  • Residence address;
  • Phone number;
  • Online banking details;
  • Credit card information;
  • Etc.

We do NOT recommend revealing any information related to you, e.g. address, phone number, financial data, etc. because you can become a victim of the identity theft or similar crime. Furthermore, just as other adware-type programs, Google Customer Reward Program also might collect browsing activity-related details. Pages and links that you enter, bookmarks saved, IP addresses, and other similar data can be transferred to hackers' servers and then reached by cybercriminals.

Google Customer Reward Program adwareGoogle Customer Reward Program scam is a fake pop-up caused by the adware-type program.

In order to avoid getting scammed, we highly recommend you remove Google Customer Reward Program virus from your computer system. You can use Reimage Reimage Cleaner Intego as professional help to eliminate issues like that. Keep in mind that people hiding behind this scam can easily try to swindle your money by signing up for useless services or by simply stealing your financial data.

If you have been considering to perform manual Google Customer Reward Program removal, we should warn you that we cannot name the exact adware responsible for displaying this fake message. If you are still willing to fix your web browser manually, you should delete all questionable browser add-ons, extensions and plugins. Additionally, make sure you reset your web browsers to their previous state.

Explaining three main adware attack vectors

Cybersecurity researchers[3] note that it is essential to enlighten computer users about adware distribution techniques. This way people could take appropriate measures to protect their systems from ad-supported programs and other PUPs. Here is the list of three main adware attack vectors:

  • Programs' bundles. Avoid downloading software from third-parties to prevent additional components that can be added to it. Typically, such components aren't properly disclosed, so the only way to prevent them is to use Custom or Advanced installation mode. Then, make sure that you deselect optional components that are offered in a bundle.
  • Third-party installers. Third-party installers are typically filled with additional software as it is the main way how their developers can benefit from their software. To stay safe, you should better avoid these apps. However, if you still do use secondary ones, opt for the Custom or Advanced settings and look carefully through all incoming downloads. You should deselect unrecognizable ones as well.
  • Dubious links and pages. Pay attention to what kind of websites are you visiting. Such sites might contain links to unsafe resources or pages filled with dangerous components.

To avoid scams, make sure you have a reliable anti-virus or anti-spyware installed on your computer. Additionally, keep it up-to-date to take care of your system properly. 

Easy steps to uninstall Google Customer Reward Program

When trying to remove Google Customer Reward Program virus, you must not only get rid of the application itself but other related components as well. Usually, users should uninstall the following entries that might raise suspicions:

  • Extensions;
  • Plug-ins;
  • Add-ons;
  • Unauthorized applications;
  • Etc.

For that, you can either scan your system with updated anti-spyware or perform the guide given below to get rid of Google Customer Rewards Program. Remember that you should reset your web browsers for the full elimination of the adware-type infection. Researchers have attached instructions which are suitable for Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and Microsoft Edge at the end of this article.

If you are willing to fix your system faster, we recommend installing an anti-malware tool. Programs that are given below will guide you thru the whole Google Customer Reward Program removal process. Make sure that you update these programs before you start running a full system scan to get rid of all malicious components for good. After the scam is removed, consider changing your passwords.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

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Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove Google Customer Reward Program scam, follow these steps:

Remove Google Customer Reward Program scam from Windows systems

If you started noticing this scam while browsing, follow the instructions displayed below to get rid of Google Customer Reward Program pop-up window from Windows OS:

To remove Google Customer Reward Program scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to Google Customer Reward Program scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Erase Google Customer Reward Program scam from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove Google Customer Reward Program scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for Google Customer Reward Program scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove Google Customer Reward Program scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to Google Customer Reward Program scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the Google Customer Reward Program scam-related entries.Uninstall from Mac 2

Eliminate Google Customer Reward Program scam from Internet Explorer (IE)

To eliminate all harmful components from IE, look through these guidelines:

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for Google Customer Reward Program scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete Google Customer Reward Program scam removal.Reset Internet Explorer

Uninstall Google Customer Reward Program scam from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the Google Customer Reward Program scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Delete Google Customer Reward Program scam from Mozilla Firefox (FF)

Eliminate harmful content from your Firefox browser by using this guide:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to Google Customer Reward Program scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case Google Customer Reward Program scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete Google Customer Reward Program scam removal.Reset Firefox 2

Get rid of Google Customer Reward Program scam from Google Chrome

To delete this scam from Google Chrome permanently, perform these instructions:

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to Google Customer Reward Program scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the Google Customer Reward Program scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete Google Customer Reward Program scam removal.Reset Chrome 2

Remove Google Customer Reward Program scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to Google Customer Reward Program scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Julie Splinters
Julie Splinters - Malware removal specialist

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References
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