Severity scale:  
  (18/100)

Google Customer Reward Program scam. How to remove? (Uninstall guide)

removal by Julie Splinters - - | Type: Adware

Google Customer Reward Program is a scam which is created to gather users' sensitive data

Google Customer Reward Program scam
Google Customer Reward Program is a scam which displays fake offers to swindle people's personal information and gain income.

Google Customer Reward Program is a scam[1] which informs computer users about a non-existent prize. People are asked to sign up to claim the prize and this is how cybercriminals gather personal information from unsuspecting computer users. Security researchers warn that you might be redirected to a scam website by an adware program. These potentially unwanted programs (PUPs) take over regular browsers and start leading users to less than reliable pages. Keep in mind that Google Customer Reward Program virus appears as a legitimate-looking website which can either lure you into providing private information or contacting the criminals directly. 

Name Google Customer Reward Program
Type Adware/scam
MAIN Purpose To swindle users' personal information, infect their systems with malware, earn the money thru pay-per-click method[2]
Distribution Fake ads caused by adware which gets into target systems via software bundles
WAYS To avoid Use only original installers, do not visit suspicious-looking sites, install antivirus software
Elimination You can get rid of the adware related to this scam by using Reimage. Run a full scan to find every malicious component

As we have already mentioned, the Google Customer Reward Program scam is closely related to adware which can easily infiltrate the system via bundling. Once there, the virus hijacks target web browsers to start causing numerous redirects to predetermined websites. Instead of displaying typical ads, this virus causes the misleading pop-up message that pretends to be from Google.

However, IT experts warn that Google is not related to Google Customer Rewards Program scam in any way. Impersonating this well-known company allows the criminals to deceive computer users more easily as large-scale organizations have earned people's trust over time. 

Google Customer Reward Program picture
Google Customer Reward Program displays scam notifications to trick people into revealing personal data through surveys.

Another trick used by the developers of Google Customer Rewards Program virus is to promise luxury prizes for users. The majority of the scam messages claimed that people can win the following prizes if they agree to complete a short survey:

  • iPhone X;
  • iPad Pro;
  • Samsung Galaxy S9;
  • Movie Card Streaming.

Google Customer Reward Program website typically involves such information:

Congratulations!
You can win the new Samsung Galaxy S9, iPhone X or iPad Pro. the only thing you have to do to receive a gift is to answer the following 8 questions.

Remember: 100 randomly selected users have received this invitation.
The number of gifts is limited. You have 0 minutes and 00 seconds to answer the following questions before ew give your gift to other graceful users! Good luck!
What device do you see now?
PC/Notebook
Smartphone
Tablet
Other

Alternative versions of this scam look like that:

Google Customer reward program
Congratulations!
We wish to thank you for the long use of a services from Google!
Every Monday we randomly select several users to take a short survey. In return, we offer them the chance to receive a valuable gift from our sponsors. This survey allows us to better understand users and make our products better. It will not take mew than 30 seconds of your time.
You can win the new Samsung Galaxy S9, Movie Card Streaming or iPad Pro. All you need to do to receive a gift is to answer the following 8 questions.
Remember: 10 randomly selected users have received this invitation. The number of gifts is limited.
You have 4 minutes to answer the following questions before we give your gift to another happy user. Good Luck!

As you can see, these fake pop-up messages are rushing victims into taking needed actions to win the smartphone or similar prize. However, we can assure you that there is no prize and that the last question of Google Customer Reward Program scam will ask to submit personal information. Usually, attackers target to swindle the following details from their victims:

  • Email address;
  • Residence address;
  • Phone number;
  • Online banking details;
  • Credit card information;
  • Etc.

We do NOT recommend revealing any information related to you, e.g. address, phone number, financial data, etc. because you can become a victim of the identity theft or similar crime. Furthermore, just as other adware-type programs, Google Customer Reward Program also might collect browsing activity-related details. Pages and links that you enter, bookmarks saved, IP addresses, and other similar data can be transferred to hackers' servers and then reached by cybercriminals.

In order to avoid getting scammed, we highly recommend you remove Google Customer Reward Program virus from your computer system. You can use Reimage as professional help to eliminate issues like that. Keep in mind that people hiding behind this scam can easily try to swindle your money by signing up for useless services or by simply stealing your financial data.

If you have been considering to perform manual Google Customer Reward Program removal, we should warn you that we cannot name the exact adware responsible for displaying this fake message. If you are still willing to fix your web browser manually, you should delete all questionable browser add-ons, extensions and plugins. Additionally, make sure you reset your web browsers to their previous state.

Explaining three main adware attack vectors

Cybersecurity researchers[3] note that it is essential to enlighten computer users about adware distribution techniques. This way people could take appropriate measures to protect their systems from ad-supported programs and other PUPs. Here is the list of three main adware attack vectors:

  • Programs' bundles. Avoid downloading software from third-parties to prevent additional components that can be added to it. Typically, such components aren't properly disclosed, so the only way to prevent them is to use Custom or Advanced installation mode. Then, make sure that you deselect optional components that are offered in a bundle.
  • Third-party installers. Third-party installers are typically filled with additional software as it is the main way how their developers can benefit from their software. To stay safe, you should better avoid these apps. However, if you still do use secondary ones, opt for the Custom or Advanced settings and look carefully through all incoming downloads. You should deselect unrecognizable ones as well.
  • Dubious links and pages. Pay attention to what kind of websites are you visiting. Such sites might contain links to unsafe resources or pages filled with dangerous components.

To avoid scams, make sure you have a reliable anti-virus or anti-spyware installed on your computer. Additionally, keep it up-to-date to take care of your system properly. 

Easy steps to uninstall Google Customer Reward Program

When trying to remove Google Customer Reward Program virus, you must not only get rid of the application itself but other related components as well. Usually, users should uninstall the following entries that might raise suspicions:

  • Extensions;
  • Plug-ins;
  • Add-ons;
  • Unauthorized applications;
  • Etc.

For that, you can either scan your system with updated anti-spyware or perform the guide given below to get rid of Google Customer Rewards Program. Remember that you should reset your web browsers for the full elimination of the adware-type infection. Researchers have attached instructions which are suitable for Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and Microsoft Edge at the end of this article.

If you are willing to fix your system faster, we recommend installing an anti-malware tool. Programs that are given below will guide you thru the whole Google Customer Reward Program removal process. Make sure that you update these programs before you start running a full system scan to get rid of all malicious components for good. After the scam is removed, consider changing your passwords.

You can remove virus damage automatically with a help of one of these programs: Reimage, Malwarebytes MalwarebytesCombo Cleaner, Plumbytes Anti-MalwareMalwarebytes Malwarebytes. We recommend these applications because they detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

Offer
do it now!
Download
Reimage (remover) Happiness
Guarantee
Download
Reimage (remover) Happiness
Guarantee
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to remove virus damage. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Malwarebytes.
Alternative Software
Different security software includes different virus database. If you didn’t succeed in finding malware with Reimage, try running alternative scan with Combo Cleaner.

To remove Google Customer Reward Program scam, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Google Customer Reward Program scam from Windows systems

If you started noticing this scam while browsing, follow the instructions displayed below to get rid of Google Customer Reward Program pop-up window from Windows OS:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall Google Customer Reward Program scam and related programs
    Here, look for Google Customer Reward Program scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase Google Customer Reward Program scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for Google Customer Reward Program scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate Google Customer Reward Program scam from Internet Explorer (IE)

To eliminate all harmful components from IE, look through these guidelines:

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for Google Customer Reward Program scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete Google Customer Reward Program scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall Google Customer Reward Program scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, Google Customer Reward Program scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete Google Customer Reward Program scam from Mozilla Firefox (FF)

Eliminate harmful content from your Firefox browser by using this guide:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select Google Customer Reward Program scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete Google Customer Reward Program scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of Google Customer Reward Program scam from Google Chrome

To delete this scam from Google Chrome permanently, perform these instructions:

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select Google Customer Reward Program scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete Google Customer Reward Program scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove Google Customer Reward Program scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for Google Customer Reward Program scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete Google Customer Reward Program scam removal process. Select all options and click on 'Reset' button

About the author

Julie Splinters
Julie Splinters - Malware removal specialist

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Julie Splinters
About the company Esolutions

References

Removal guides in other languages