Severity scale:  
  (10/100)

Remove “Google Survey” scam (Removal Guide) - Feb 2018 update

removal by Lucia Danes - - | Type: Adware

Google Survey scam – misleading popup ads offering fake prizes

"Google Survey" scam printscreen

“Google Survey” is a scam, which shows up on PCs that are infected with an adware program.[1] It asks the user to participate in a short online survey and win a new iPhone X. Scammers employ psychological strategies to mislead unsuspecting users and extort their personal information, such as their name, telephone number, email address, home address, and so on.

To trick people into believing that the “Google Survey” scam is genuine, scammers have been employing various psychological strategies. They post information about winners of the previous week, indicate the number of prizes left, and create a feeling of urgency by providing a countdown timer. “Google Survey” virus generates the following notification on Chrome regularly:

Google Survey

Every Tuesday exclusive internet/Communication companies select (7) users in the US to randomly to receive a gift. This week, it is for jump management srl connection with generic web browser Desktop! You need to key in your details for verification!

(5) users have won the New iphone x.Only (2) units left (Space Gray 64GB Only) for grabs.
You have 0 minutes 39 seconds to answer the questions before someone else takes over your spot. Good luck!!!

Are you the owner of this smartphone?
Yes
No

As you can see, the first question is rather neutral – scammers ask if the PC's owner has a smartphone. No matter which answer the user selects, he or she receives the following question which asks providing more personal information than that.
Be very careful and do not fall for “Google Survey” virus. The information that the scam is set to collect can easily be used for sending you spam, initiating malicious phone calls,[2] and similar crimes.

Also, some of the questions may ask you about your PC's health and prompt to install suspicious third-party PC boosters. To prevent malware on your PC, make sure to remove “Google Survey” scam asap. For this purpose, we recommend using Reimage Reimage Cleaner Intego

An expert showing "Google Survey" pop-up virus"Google Survey" scam window may pop-up on a web browser when the system is infected with adware program.

Program that you should remove to stop fake pop-ups

The reason why Google Chrome keeps showing pop-up windows with survey requests is adware program. This type of applications spread with a pack of malicious codes, which once executed dop an extension into Google Chrome and start generating diverse third-party ads.

Some of the ads displayed by adware can offer to purchase favorite products, so clicking on them should probably redirect you doubtful third-party online shops. Th other ads can ask to participate in surveys, claim prizes or scan the system for malware. The second type of ads is much more dangerous because scammers may try to extort personal information or spread malware[3] this way.

To protect Google Chrome from the flood of scam, it's essential that you install free programs with extreme carefulness. Potentially unwanted programs (PUPs), such as adware and browser hijackers, most frequently spread as hidden freeware attachments. To unhide those attachments, always follow Advanced or Custom installation setup and uncheck pre-marked checkboxes.

Google Survey virus removal guide

To get rid of Google Survey scam from Google Chrome web browser it's a must to eliminate the adware. Normally, they are included in Control Panel and have an automatic uninstaller. However, more aggressive adware programs don't have uninstallers and cannot be found in Control Panel. In this case, we would strongly recommend using Reimage Reimage Cleaner Intego. This tool will detect and remove Google Survey automatically.

Google Survey removal tutorial below will help those who prefer manual PC wiping. Draw your attention to the fact that adware removal is complete only when malware is removed, and web browser reset.

You may remove virus damage with a help of Reimage Reimage Cleaner Intego. SpyHunter 5Combo Cleaner and Malwarebytes are recommended to detect potentially unwanted programs and viruses with all their files and registry entries that are related to them.

Offer
do it now!
Download
Reimage Happiness
Guarantee
Download
Intego Happiness
Guarantee
Compatible with Microsoft Windows Supported versions Compatible with OS X Supported versions
What to do if failed?
If you failed to remove virus damage using Reimage Intego, submit a question to our support team and provide as much details as possible.
Reimage Intego has a free limited scanner. Reimage Intego offers more through scan when you purchase its full version. When free scanner detects issues, you can fix them using free manual repairs or you can decide to purchase the full version in order to fix them automatically.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Reimage, try running SpyHunter 5.
Alternative Software
Different software has a different purpose. If you didn’t succeed in fixing corrupted files with Intego, try running Combo Cleaner.

To remove “Google Survey” scam, follow these steps:

Get rid of “Google Survey” scam from Windows systems

In Windows OS, adware programs are normally included into the list of Control Panel apps. Therefore, to perform “Google Survey” removal, you'll have to to the following:

To remove “Google Survey” scam from Windows 10/8  machines, please follow these steps:

  1. Enter Control Panel into Windows search box and hit Enter or click on the search result.
  2. Under Programs, select Uninstall a program.Uninstall from Windows 1
  3. From the list, find entries related to “Google Survey” scam (or any other recently installed suspicious program).
  4. Right-click on the application and select Uninstall.
  5. If User Account Control shows up, click Yes.
  6. Wait till uninstallation process is complete and click OK.Uninstall from Windows 2

If you are Windows 7/XP user, proceed with the following instructions:

  1. Click on Windows Start > Control Panel located on the right pane (if you are Windows XP user, click on Add/Remove Programs).
  2. In Control Panel, select Programs > Uninstall a program.Uninstall from Windows 7/XP
  3. Pick the unwanted application by clicking on it once.
  4. At the top, click Uninstall/Change.
  5. In the confirmation prompt, pick Yes.
  6. Click OK once the removal process is finished.

Delete “Google Survey” scam from Mac OS X system

If your macOS is displaying some infection symptoms, proceed with the following guide:

Remove “Google Survey” scam from Applications folder:

  1. From the menu bar, select Go > Applications.
  2. In the Applications folder, look for “Google Survey” scam-related entries.
  3. Click on the app and drag it to Trash (or right-click and pick Move to Trash)Uninstall from Mac 1

To fully remove “Google Survey” scam, you need to access Application Support, LaunchAgents, and LaunchDaemons folders and delete relevant files:

  1. Select Go > Go to Folder.
  2. Enter /Library/Application Support and click Go or press Enter.
  3. In the Application Support folder, look for any dubious entries related to “Google Survey” scam and then delete them.
  4. Now enter /Library/LaunchAgents and /Library/LaunchDaemons folders the same way and terminate all the “Google Survey” scam-related entries.Uninstall from Mac 2

Erase “Google Survey” scam from Internet Explorer (IE)

Remove dangerous add-ons:

  1. Open Internet Explorer, click on the Gear icon (IE menu) on the top-right corner of the browser
  2. Pick Manage Add-ons.
  3. You will see a Manage Add-ons window. Here, look for “Google Survey” scam and other suspicious plugins. Click on these entries and select Disable.Remove add-ons from Internet Explorer

Change your homepage if it was altered:

  1. Open IE and click on the Gear icon.
  2. Select Internet Options.
  3. In the General tab, delete the Home page address and replace it by your preferred one (for example, Google.com).
  4. Click Apply and then select OK.Reset IE homepage

Delete temporary files:

  1. Press on the Gear icon and select Internet Options.
  2. Under Browsing history, click Delete…
  3. Select relevant fields and press Delete.Clear temporary files from Internet Explorer

Reset Internet Explorer:

  1. Click on Gear icon > Internet options and select Advanced tab.
  2. Select Reset.
  3. In the new window, check Delete personal settings and select Reset again to complete “Google Survey” scam removal.Reset Internet Explorer

Eliminate “Google Survey” scam from Microsoft Edge

Delete unwanted extensions from MS Edge:

  1. Select Menu (three horizontal dots at the top-right of the browser window) and pick Extensions.
  2. From the list, pick the “Google Survey” scam-related extension and click on the Gear icon.
  3. Click on Uninstall at the bottom.Remove extensions from Edge

Clear cookies and other browser data:

  1. Click on the Menu (three horizontal dots at the top-right of the browser window) and select Privacy & security.
  2. Under Clear browsing data, pick Choose what to clear.
  3. Select everything (apart from passwords, although you might want to include Media licenses as well, if applicable) and click on Clear.Clear Edge browsing data

Reset MS Edge if that above steps did not work:

  1. Press on Ctrl + Shift + Esc to open Task Manager.
  2. Click on More details arrow at the bottom of the window.
  3. Select Details tab.
  4. Now scroll down and locate every entry with Microsoft Edge name in it. Right-click on each of them and select End Task to stop MS Edge from running.Reset MS Edge

If this solution failed to help you, you need to use an advanced Edge reset method. Note that you need to backup your data before proceeding.

  1. Find the following folder on your computer: C:\\Users\\%username%\\AppData\\Local\\Packages\\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  2. Press Ctrl + A on your keyboard to select all folders.
  3. Right-click on them and pick DeleteAdvanced MS Edge reset 1
  4. Now right-click on the Start button and pick Windows PowerShell (Admin).
  5. When the new window opens, copy and paste the following command, and then press Enter:

    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml” -VerboseAdvanced MS Edge reset 2

Instructions for Chromium-based Edge

Delete extensions from MS Edge (Chromium):

  1. Open Edge and click select Settings > Extensions.
  2. Delete unwanted extensions by clicking Remove.Remove extensions from Chromium Edge

Clear cache and site data:

  1. Click on Menu and go to Settings.
  2. Select Privacy and services.
  3. Under Clear browsing data, pick Choose what to clear.
  4. Under Time range, pick All time.
  5. Select Clear now.Clear browser data from Chroum Edge

Reset Chromium-based MS Edge:

  1. Click on Menu and select Settings.
  2. On the left side, pick Reset settings.
  3. Select Restore settings to their default values.
  4. Confirm with Reset.Reset Chromium Edge

Remove “Google Survey” scam from Mozilla Firefox (FF)

The virus is not limited to Google Chrome browser. It can also occur on Firefox and other popular browsers. If Firefox keeps showing this ad each time you browse the web, remove the adware from Control Panel as explained above and then reset Firefox:

Remove dangerous extensions:

  1. Open Mozilla Firefox browser and click on the Menu (three horizontal lines at the top-right of the window).
  2. Select Add-ons.
  3. In here, select plugins that are related to “Google Survey” scam and click Remove.Remove extensions from Firefox

Clear cookies and site data:

  1. Click Menu and pick Options.
  2. Go to Privacy & Security section.
  3. Scroll down to locate Cookies and Site Data.
  4. Click on Clear Data…
  5. Select Cookies and Site Data, as well as Cached Web Content and press Clear.Clear cookies and site data from Firefox

In case “Google Survey” scam did not get removed after following the instructions above, reset Mozilla Firefox:

  1. Open Mozilla Firefox browser and click the Menu.
  2. Go to Help and then choose Troubleshooting Information.Reset Firefox 1
  3. Under Give Firefox a tune up section, click on Refresh Firefox…
  4. Once the pop-up shows up, confirm the action by pressing on Refresh Firefox – this should complete “Google Survey” scam removal.Reset Firefox 2

Uninstall “Google Survey” scam from Google Chrome

Delete malicious extensions from Google Chrome:

  1. Open Google Chrome, click on the Menu (three vertical dots at the top-right corner) and select More tools > Extensions.
  2. In the newly opened window, you will see all the installed extensions. Uninstall all the suspicious plugins that might be related to “Google Survey” scam by clicking Remove.Remove extensions from Chrome

Clear cache and web data from Chrome:

  1. Click on Menu and pick Settings.
  2. Under Privacy and security, select Clear browsing data.
  3. Select Browsing history, Cookies and other site data, as well as Cached images and files.
  4. Click Clear data.Clear cache and web data from Chrome

If the above-methods did not help you, reset Google Chrome to eliminate all the “Google Survey” scam-components:

  1. Click on Menu and select Settings.
  2. In the Settings, scroll down and click Advanced.
  3. Scroll down and locate Reset and clean up section.
  4. Now click Restore settings to their original defaults.
  5. Confirm with Reset settings to complete “Google Survey” scam removal.Reset Chrome 2

Get rid of “Google Survey” scam from Safari

Remove unwanted extensions from Safari:

  1. Click Safari > Preferences…
  2. In the new window, pick Extensions.
  3. Select the unwanted extension related to “Google Survey” scam and select Uninstall.Remove extensions from Safari

Clear cookies and other website data from Safari:

  1. Click Safari > Clear History…
  2. From the drop-down menu under Clear, pick all history.
  3. Confirm with Clear History.Clear cookies and website data from Safari

Reset Safari if the above-mentioned steps did not help you:

  1. Click Safari > Preferences…
  2. Go to Advanced tab.
  3. Tick the Show Develop menu in menu bar.
  4. From the menu bar, click Develop, and then select Empty Caches.Reset Safari

Access your website securely from any location

When you work on the domain, site, blog, or different project that requires constant management, content creation, or coding, you may need to connect to the server and content management service more often. It is a hassle when your website is protected from suspicious connections and unauthorized IP addresses.

The best solution for creating a tighter network could be a dedicated/fixed IP address. If you make your IP address static and set to your device, you can connect to the CMS from any location and do not create any additional issues for server or network manager that need to monitor connections and activities. This is how you bypass some of the authentications factors and can remotely use your banking accounts without triggering suspicious with each login. 

VPN software providers like Private Internet Access can help you with such settings and offer the option to control the online reputation and manage projects easily from any part of the world. It is better to clock the access to your website from different IP addresses. So you can keep the project safe and secure when you have the dedicated IP address VPN and protected access to the content management system.

Backup files for the later use, in case of the malware attack

Computer users can suffer from data losses due to cyber infections or their own faulty doings. Ransomware can encrypt and hold files hostage, while unforeseen power cuts might cause a loss of important documents. If you have proper up-to-date backups, you can easily recover after such an incident and get back to work. It is also equally important to update backups on a regular basis so that the newest information remains intact – you can set this process to be performed automatically.

When you have the previous version of every important document or project you can avoid frustration and breakdowns. It comes in handy when malware strikes out of nowhere. Use Data Recovery Pro for the data restoration process.

About the author
Lucia Danes
Lucia Danes - Virus researcher

If this free removal guide helped you and you are satisfied with our service, please consider making a donation to keep this service alive. Even a smallest amount will be appreciated.

Contact Lucia Danes
About the company Esolutions

References

Your opinion regarding “Google Survey” scam