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“Google Survey” scam. How to remove? (Uninstall guide)

removal by Lucia Danes - - | Type: Adware

Google Survey scam – misleading popup ads offering fake prizes

“Google Survey” scam

“Google Survey” is a scam, which shows up on PCs that are infected with an adware program.[1] It asks the user to participate in a short online survey and win a new iPhone X. Scammers employ psychological strategies to mislead unsuspecting users and extort their personal information, such as their name, telephone number, email address, home address, and so on.

To trick people into believing that the “Google Survey” scam is genuine, scammers have been employing various psychological strategies. They post information about winners of the previous week, indicate the number of prizes left, and create a feeling of urgency by providing a countdown timer. “Google Survey” virus generates the following notification on Chrome regularly:

Google Survey

Every Tuesday exclusive internet/Communication companies select (7) users in the US to randomly to receive a gift. This week, it is for jump management srl connection with generic web browser Desktop! You need to key in your details for verification!

(5) users have won the New iphone x.Only (2) units left (Space Gray 64GB Only) for grabs.
You have 0 minutes 39 seconds to answer the questions before someone else takes over your spot. Good luck!!!

Are you the owner of this smartphone?
Yes
No

As you can see, the first question is rather neutral – scammers ask if the PC's owner has a smartphone. No matter which answer the user selects, he or she receives the following question which asks providing more personal information than that.
Be very careful and do not fall for “Google Survey” virus. The information that the scam is set to collect can easily be used for sending you spam, initiating malicious phone calls,[2] and similar crimes.

Also, some of the questions may ask you about your PC's health and prompt to install suspicious third-party PC boosters. To prevent malware on your PC, make sure to remove “Google Survey” scam asap. For this purpose, we recommend using Reimage

Program that you should remove to stop fake pop-ups

The reason why Google Chrome keeps showing pop-up windows with survey requests is adware program. This type of applications spread with a pack of malicious codes, which once executed dop an extension into Google Chrome and start generating diverse third-party ads.

Some of the ads displayed by adware can offer to purchase favorite products, so clicking on them should probably redirect you doubtful third-party online shops. Th other ads can ask to participate in surveys, claim prizes or scan the system for malware. The second type of ads is much more dangerous because scammers may try to extort personal information or spread malware[3] this way.

To protect Google Chrome from the flood of scam, it's essential that you install free programs with extreme carefulness. Potentially unwanted programs (PUPs), such as adware and browser hijackers, most frequently spread as hidden freeware attachments. To unhide those attachments, always follow Advanced or Custom installation setup and uncheck pre-marked checkboxes.

Google Survey virus removal guide

To get rid of Google Survey scam from Google Chrome web browser it's a must to eliminate the adware. Normally, they are included in Control Panel and have an automatic uninstaller. However, more aggressive adware programs don't have uninstallers and cannot be found in Control Panel. In this case, we would strongly recommend using Reimage. This tool will detect and remove Google Survey automatically.

Google Survey removal tutorial below will help those who prefer manual PC wiping. Draw your attention to the fact that adware removal is complete only when malware is removed, and web browser reset.

You can remove “Google Survey” scam automatically with a help of one of these programs: Reimage, Plumbytes Anti-MalwareWebroot SecureAnywhere AntiVirus, Malwarebytes Anti Malware. We recommend these applications because they can easily delete potentially unwanted programs and viruses with all their files and registry entries that are related to them.

We might be affiliated with any product we recommend on the site. Full disclosure in our Agreement of Use. By Downloading any provided Anti-spyware software to remove “Google Survey” scam you agree to our privacy policy and agreement of use.
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What to do if failed?
If you failed to remove infection using Reimage, submit a question to our support team and provide as much details as possible.
Reimage is recommended to uninstall “Google Survey” scam. Free scanner allows you to check whether your PC is infected or not. If you need to remove malware, you have to purchase the licensed version of Reimage malware removal tool.
More information about this program can be found in Reimage review.
Press mentions on Reimage

To remove “Google Survey” scam, follow these steps:

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “Google Survey” scam from Windows systems

In Windows OS, adware programs are normally included into the list of Control Panel apps. Therefore, to perform “Google Survey” removal, you'll have to to the following:

  1. Click Start Control Panel Programs and Features (if you are Windows XP user, click on Add/Remove Programs). Click 'Start -> Control Panel -> Programs and Features' (if you are 'Windows XP' user, click on 'Add/Remove Programs').
  2. If you are Windows 10 / Windows 8 user, then right-click in the lower left corner of the screen. Once Quick Access Menu shows up, select Control Panel and Uninstall a Program. If you are 'Windows 10 / Windows 8' user, then right-click in the lower left corner of the screen. Once 'Quick Access Menu' shows up, select 'Control Panel' and 'Uninstall a Program'.
  3. Uninstall “Google Survey” scam and related programs
    Here, look for “Google Survey” scam or any other recently installed suspicious programs.
  4. Uninstall them and click OK to save these changes. Right click on each of suspicious entries and select 'Uninstall'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Delete “Google Survey” scam from Mac OS X system

  1. If you are using OS X, click Go button at the top left of the screen and select Applications. Cick 'Go' and select 'Applications'
  2. Wait until you see Applications folder and look for “Google Survey” scam or any other suspicious programs on it. Now right click on every of such entries and select Move to Trash. Click on every malicious entry and select 'Move to Trash'
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Erase “Google Survey” scam from Internet Explorer (IE)

  1. Remove dangerous add-ons
    Open Internet Explorer, click on the Gear icon (IE menu) on the top right corner of the browser and choose Manage Add-ons. Click on menu icon and select 'Manage add-ons'
  2. You will see a Manage Add-ons window. Here, look for “Google Survey” scam and other suspicious plugins. Disable these entries by clicking Disable: Right click on each of malicious entries and select 'Disable'
  3. Change your homepage if it was altered by virus:
    Click on the gear icon (menu) on the top right corner of the browser and select Internet Options. Stay in General tab.
  4. Here, remove malicious URL and enter preferable domain name. Click Apply to save changes. Delete malicious URL, enter your desired domain name and click 'Apply' to save changes
  5. Reset Internet Explorer
    Click on the gear icon (menu) again and select Internet options. Go to Advanced tab.
  6. Here, select Reset.
  7. When in the new window, check Delete personal settings and select Reset again to complete “Google Survey” scam removal. Go to 'Advanced' tab and click on 'Reset' button. Now select 'Delete personal settings' and click on 'Reset' button again
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Eliminate “Google Survey” scam from Microsoft Edge

Reset Microsoft Edge settings (Method 1):

  1. Launch Microsoft Edge app and click More (three dots at the top right corner of the screen).
  2. Click Settings to open more options.
  3. Once Settings window shows up, click Choose what to clear button under Clear browsing data option. Go to Settings and select 'Choose what to clear'
  4. Here, select all what you want to remove and click Clear. Select 'Clear' button
  5. Now you should right-click on the Start button (Windows logo). Here, select Task Manager. Open the start menu and select 'Task Manager'
  6. When in Processes tab, search for Microsoft Edge.
  7. Right-click on it and choose Go to details option. If can’t see Go to details option, click More details and repeat previous steps. Right-click 'Microsoft Edge' and select 'Go to details' Select 'More details' if 'Go to details' option fails to show up
  8. When Details tab shows up, find every entry with Microsoft Edge name in it. Right click on each of them and select End Task to end these entries. Find Microsoft Edge entries and select 'End Task'

Resetting Microsoft Edge browser (Method 2):

If Method 1 failed to help you, you need to use an advanced Edge reset method.

  1. Note: you need to backup your data before using this method.
  2. Find this folder on your computer: C:\Users\%username%\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe.
  3. Select every entry which is saved on it and right click with your mouse. Then Delete option. Go to Microsoft Edge folder on your computer, right-click every entry and click 'Delete'
  4. Click the Start button (Windows logo) and type in window power in Search my stuff line.
  5. Right-click the Windows PowerShell entry and choose Run as administrator. Find Windows PowerShell, right-click it and select 'Run as administrator'
  6. Once Administrator: Windows PowerShell window shows up, paste this command line after PS C:\WINDOWS\system32> and press Enter:
    Get-AppXPackage -AllUsers -Name Microsoft.MicrosoftEdge | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register $($_.InstallLocation)\AppXManifest.xml -Verbose}
    Copy and paste a required command and press 'Enter'

Once these steps are finished, “Google Survey” scam should be removed from your Microsoft Edge browser.

WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Remove “Google Survey” scam from Mozilla Firefox (FF)

The virus is not limited to Google Chrome browser. It can also occur on Firefox and other popular browsers. If Firefox keeps showing this ad each time you browse the web, remove the adware from Control Panel as explained above and then reset Firefox:

  1. Remove dangerous extensions
    Open Mozilla Firefox, click on the menu icon (top right corner) and select Add-ons Extensions. Click on menu icon and select 'Add-ons'
  2. Here, select “Google Survey” scam and other questionable plugins. Click Remove to delete these entries. Select 'Extensions' and look for malicious entries. Click 'Remove' to get rid of each of them
  3. Reset Mozilla Firefox
    Click on the Firefox menu on the top left and click on the question mark. Here, choose Troubleshooting Information. Click on menu icon and then on '?'. Select 'Troubleshooting Information'
  4. Now you will see Reset Firefox to its default state message with Reset Firefox button. Click this button for several times and complete “Google Survey” scam removal. Click on 'Reset Firefox' button for a couple of times
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Uninstall “Google Survey” scam from Google Chrome

  1. Delete malicious plugins
    Open Google Chrome, click on the menu icon (top right corner) and select Tools Extensions. Click on menu icon. Select 'Tools' and 'Extensions'
  2. Here, select “Google Survey” scam and other malicious plugins and select trash icon to delete these entries. Look for malicious entries and delete each of them by clicking on the Trash bin icon
  3. Click on menu icon again and choose Settings Manage Search engines under the Search section. When in 'Settings', select 'Manage search engines...'
  4. When in Search Engines..., remove malicious search sites. You should leave only Google or your preferred domain name. Click 'X' to remove malicious URLs
  5. Reset Google Chrome
    Click on menu icon on the top right of your Google Chrome and select Settings.
  6. Scroll down to the end of the page and click on Reset browser settings. When in 'Settings', scroll down to 'Reset browser settings' button and click on it
  7. Click Reset to confirm this action and complete “Google Survey” scam removal. Click on 'Reset' button to complete your removal
WindowsMac OS XInternet ExplorerMicrosoft EdgeFirefoxGoogle ChromeSafari

Get rid of “Google Survey” scam from Safari

  1. Remove dangerous extensions
    Open Safari web browser and click on Safari in menu at the top left of the screen. Once you do this, select Preferences. Click on 'Safari' and select 'Preferences'
  2. Here, select Extensions and look for “Google Survey” scam or other suspicious entries. Click on the Uninstall button to get rid each of them. Go to 'Extensions' and uninstall malicious add-ons
  3. Reset Safari
    Open Safari browser and click on Safari in menu section at the top left of the screen. Here, select Reset Safari.... Click on 'Safari' and select 'Reset Safari...'
  4. Now you will see a detailed dialog window filled with reset options. All of those options are usually checked, but you can specify which of them you want to reset. Click the Reset button to complete “Google Survey” scam removal process. Select all options and click on 'Reset' button

About the author

Lucia Danes
Lucia Danes - Virus researcher

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